Find below customer service details of BlaBlaCar. Besides contact details, the page also offers a brief overview of the carpooling company.
Head Office
Comuto SA
84 avenue de la République,
75011 Paris, France
Support
Email: [email protected] (corporate)
Email: [email protected] (app support)
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About BlaBlaCar
BlaBlaCar is a French long distance carpooling service launched in 2006. The privately held company has operations in Belgium, Brazil, France, Germany, Italy, Mexico, Netherlands, Poland, Portugal, Russia, Spain, Turkey, Ukraine and the UK. Popular across Europe, the carpooling marketplace boasts of more than 85 million registered users. Connecting drivers and passengers on city-to-city journeys, the rideshare platform is available on web and smartphone app.
Those who have used the service calls it reliable and cheaper alternative for hitchhiking or travelling between cities. The platform is not regulated with rides managed by a single company like in Uber or Lyft. To access journeys of people travelling in your way, use the search tool by inputting the pick up point and your destination. You also select a time and preferred day. The search results will show the list of available rides. If you dont find a journey, you can create a ride alert to be notified when one becomes available.
For those who find a car owner on the specified destination and date, you can proceed to communicate with the driver for questions and pay for the booking. When you book online, you will get the car owner’s phone number and relevant details. If you are on the same journey, you can verify each other by seeing the government ID and also the social media connections. You also have a large number of ratings and reviews left by other riders in the community. The profiles, photos and comments are moderated by BlaBlaCar.
There is Ladies Only for women who prefer to travel with female car owner and co-travellers. If you see a blue tick beside the photo, you know they are verified with their government ID. Rating is an important feature on the platform so members can share their experience with the driver. You can even rate how the car owner was behind the wheel. Another feature is the Experience Level, which helps members choose the right co-traveller. You have Newcomer, Intermediate, Experienced, Expert and Ambassador. The Ambassador is for those who have been a member for more than 12 months and have more than 90% positive reviews.
If you are a car owner, you can cover the expenses of fuel by offering a ride on the platform. The prices are fixed and same for all co-travellers. They are calculated by BlaBlaCar according to the itinerary and costs. Travellers can pay for the ride online using major credit cards. In some regions, only cash is accepted as mode of payment. Cancellation of the ride can be made by signing into account. If you have questions on payment, cancellation, refund or others, you can navigate to the Help section of the website.
