Head Office
Birchbox
28 E 28th Street,
New York, NY 10016
Customer Service
Phone: 646-589-8500 (SoHo)
Phone: +44 20 3137 6174 (UK)
Email: soho@birchbox.com (SoHO)
Email: brandpartners@birchbox.com (partnership)
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About Birchbox
Birchbox is a beauty sample subscription service founded by Katia Beauchamp and Hayley Barna in 2010. Headquartered in New York, US, Birchbox also has operations in the UK, France, Spain, and Belgium. The company opened its first flagship store in SoHo, West Broadway, NY. You can visit the store to shop the latest in beauty and grooming or to create a personalized box of five just-for-you samples.
New customers can subscribe on the website to receive five deluxe samples tailored to your personal preferences. You can further purchase all sampled products on the e-shop. The Birchbox subscription includes makeup, skincare, bath and body, haircare and fragrance. Regular shoppers can register for the Birchbox loyalty program to earn and redeem points on purchases. Members also enjoy free standard shipping on orders $50+ and priority customer service.
As for subscription, customers can subscribe on monthly or yearly basis. You can cancel the subscription anytime. Members can fill out the ‘Grooming Profile’ to get a kit with items tailored to suit your personal needs. Payment for subscription can be made using Visa, MasterCard, American Express and Discover cards. The first box may take up to 10 business days to process and ship.
Birchbox also offers a premium subscription called Select Beta that gives subscribers more customization and control. Subscribers can shop for items on the website by brand or category. Product categories include Makeup (cheeks, eyes, face, lips), Hair (conditioner, shampoo, styling products, treatments), Skincare (suncare, toners, treatments, cleansers, masks, peels, moisturizers), Fragrance, Bath & Body (suncare, body care, body moisturizers), Tools (blow dryers, curling irons, cleansers, sharpeners, eye brushes, hair brushes), Nails (manicure, pedicure, nail polish), and Lifestyle Accessories (apparel, jewelry, gadgets, bags). There is a brand directory if you need to sort items based on brands. For more information or queries on payment, refund, cancellation, delivery, or others, reach the Birchbox customer service.
