Head Office
BES Utilities,
Parkside Stand,
Fleetwood Town Football Club,
Park Avenue, Fleetwood,
Lancashire, FY7 6TX
Customer Service
Phone: 0344 5678 427 (general)
Email: customerservices@besutilities.co.uk
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About BES Utilities
Founded in 2002, BES Utilities is an independent gas and electricity supplier operating in the United Kingdom. An independently owned group of companies, BES constitutes two companies namely Business Energy Solutions Ltd and BES Commercial Electricity Ltd. BES Utilities is headquartered in Fleetwood, Lancashire. The company provides electricity and gas for residential to business users across the country. While the BES Commercial Gas was founded in 2002, the BES Commercial Electricity was established later in 2009. The company applied for a license to supply water to various businesses in 2015. With this step, the firm is set to deliver all the utilities across the country. BES rose to fame with the exemplary service that they have been providing since their formation. Interestingly, in a very short period, the firm has grown to become one of the largest employers on The Fylde coast.
The company has a reputation for constantly investing in its systems to keep up with the ever-growing demand for energy across the country. BES has been providing energy to commercial customers by developing partnerships with them. This has not only allowed them to grow as an organization, but develop trust with customers by ensuring an unmatched service. The company has been a champion of corporate social responsibility and has been donating to various causes in society from time to time. The company launched BES Fund with an aim to support self-employed and small business customers who struggle to pay their utility bills.
BES has teamed with various researchers to reduce energy costs for its customers. The aim of the research is to lead to a reduction in power bills. The company has an official website where customers can register their complaints. The website is fairly comprehensive, and answers most of the frequently asked questions. The company has a strong presence across social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. The website even hosts a chatbot that allows users to submit their queries. You can raise payment-related disputes on the website after logging in to your account. Note that invoices are generated on a monthly basis. Payment will be collected by Direct Debit within 7 days from date of invoice. If you have not registered for smart meter, you can call BES and request for early installation. The smart meters automatically send the reading for calculating the actual bill. Other customers can login to their account to submit meter readings, download latest invoices and make payments.
