Head Office
Balenciaga S.A.
40 rue de Sèvres,
75007 Paris, France
Customer Service
Phone: 877 804 7645 (US)
Phone: +33 1 84 95 22 23 (France)
Phone: 0066 3381 3010 (Japan)
Phone: +44 20 33 18 60 27 (UK)
Phone: +39 02 82 95 33 94 (Italy)
Phone: 4001206086 (China)
Phone: +49 30 31 19 22 23 (Germany)
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About Balenciaga
Balenciaga is a luxury fashion house founded by Cristóbal Balenciaga in 1919. The Spanish brand designs, manufactures and sells women’s and men’s apparel, handbags, shoes, accessories, eyewear and fragrance. Balenciaga is owned and operated by French conglomerate Kering. In 2017, the group had revenues of nearly €15.5 billion.
Headquartered at Paris, France, Balenciaga sells its products worldwide through direct and indirect sales partners. Countries include Australia, China, France, Germany, Indonesia, Italy, Japan, Kuwait, Singapore, Spain, UAE, UK and the US. Use the store locator on the website to locate nearest outlet.
Consumers can also shop directly on the official website. Product categories include coats, t-shirts, denim, tops, pants, skirts, shirts, handbags, shoes, wallets, sunglasses, scarves, among others. You can filter products by category, size, color or price. Payment for purchases on Balenciaga.com can be made using Visa, Mastercard, Discover and American Express cards.
Standard shipping takes 4-8 working days. You can opt for express or next day shipping during checkout. Shoppers enjoy 30 day return policy on the platform. Once a return has been accepted, the company will reimburse the amount in the original payment method. For more information or queries on payment, refund, cancellation, or others, reach the Balenciaga support.
