AutoNation Head Office
200 SW 1st Avenue, Suite 1600
Fort Lauderdale, FL33301
United States
AutoNation Customer Service
Phone: 954-769-6000 (general)
Phone: 855-240-9561 (AutoNation Express)
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About AutoNation
AutoNation is America’s leading automotive retailer founded by Wayne Huizenga in the year 1996. Headquartered in Fort Lauderdale, Florida, the company boasts of over 290 vehicle franchises across 15 states. The automotive retailer has over 50 million customers and has a selection of over 100,000 new and pre-owned vehicles. The Fortune 500 company also offers financing and insurance services, besides new and used cards of over 30 brands. Every used car comes with a 3 day/150 mile Money Back Guarantee. The local AutoNation brands found in the market include Maroone, AutoWay, Fox, Champion, Desert, Power, AutoWest, Appleway, GO, and Mullinax
Locate a AutoNation dealer nearest to your address here. The AutoNation website allows shoppers to look for new and used vehicles with brand, year or body style. The brands found include Acura, Bentley, BMW, Cadillac, Chevrolet, Chrysler, Dodge, FIAT, Ford, GMC, Honda, Hyundai, Infiniti, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mitsubishi, Nissan, Scion, Subaru, Toyota and Volkswagen. Customers can apply for financing online, whether it is to buy or lease. AutoNation has partnered with hundreds of banks across US to offer a wide range of finance and lease options.
AutoNation also boasts of vast parts and collision repair network. Internet users can schedule a service appointment easily online. The parts used are genuine factory parts and accessories. The service locations further have state-of-the-art facilities, trained technicians and low-priced maintenance and repairs. To get appraisals, make appointments or to pay monthly payments click here. For more information or queries on store locations, payment, service centers, repairs, financing or others, reach the AutoNation customer service.
Auto Nation Collision – Margate, FL
My Experience has been Horrible. My vehicle was in an accident in July of 2022. I was advised by my insurance company Geico that the vehicle may be a total loss. I explained this to Hector Calante who advised, “they should not be totalling your vehicle, it is fixable and may be a month with parts coming from out of the country”.
Well several conversations over the past months, with promises made each month that the vehicle would be ready by end of month.I advised Hector I would need an estimated ETA to book flights as I’m traveling from Louisiana, allow time to make the 12 1/2 hour commute back to Louisiana. Make arrangements for work and MY KIDS, as I am a single father.
This happened August, September, October. I had to pay out of pocket for 3 months of rental car over $2,000. On top of that had to book last minute ticket and take off work last minute as Hector called and emailed me stating vehicle ready, emphasizing you need to pay your deductible. I asked was it 100% complete and was told, “well no, the sunshade hasn’t been replaced”. I emailed Hector in August, again in September, again in October asking about the vehicle being 100% ready with Sunshade replaced.
On today I spoke with Hector, who rambles something about supplements paid my insurance company, skips over my question if the sunshade had been replaced, reiterated “your call is ready, all we need is the deductible”.
HORRIBLE SERVICES, BROKEN PROMISES, AND THEY HAD MY CAR OVER 3 MONTHS AND NOW RUSHING ME TO COME PICK IT UP AND PAY DEDUCTIBLE.
Auto Nation Toyota in Corpus Christi Texas.
I have 8 pages of experience with this establishment. I won’t type all of it. In a nutshell, your customer service is, how to say this without a bad word, is very very poor. Bought a used Tahoe on the 4 Dec 21. Was in the middle of an estate sale and sale of house. The Tahoe was in and out of the dealership. In the first week and a half it was in their driveway more than mine. On the 15th they sent a wrecker to pick it up. Never a word from Toyota, I called on numerous occasions, left several messages, no call back. 22 Dec get a call from Justin, a service manager, which apparently, they are a dime a dozen down there. Tahoe done bring me my truck. After getting the Tahoe, Justin says hope I never see you again. AWESOME customer service. Got plates a week or so later, with window sticker, some one notices I don’t have one of my backup lights. Makes one wonder how Toyota does inspections, with a Pencil????
Where do I start? I did an online inquiry on a new Chevrolet Canyon. Got a response that the truck was there. I made an appointment with Mark Aurilio. That was on June 8th. On the 8th we saw the truck and negotiated the deal and left a 15k deposit. We were told it would be about 2 days for the brand-new truck to get a brake repair. On the 11th I tried to reach out to Mark. With no response throughout the weekend. Later found out he was out sick. I called his boss Howard on Monday the 13th to voice my concerns and get a vehicle update. By no surprise no response. On Wednesday the 15th I reached out to Scott the GM. Scott did get the wheel turning I must say. He was going to try to get our new truck through the Shop and Delivered today the 16th. By no surprise by mid-morning that fell apart. The truck would not be done due to parts. Scotts right hand man Howard reached out and said he had a truck that was 2k more that would work. Yah. 30 minutes later that truck they offered wasn’t available. Then they came to the table with a more expensive truck. That’s when I said stop enough is enough. I asked Scott about picking up my check. I was advised to contact the salesman because the General manager didn’t know where the check was. What is this world coming to? Where did customer service go?
Above is my google review. All I wanted to do was buy a truck. Makes you wonder what I did wrong?
Arrowhead Chevrolet Arizona
I received beyond horrible service at Auto Nation Jeep Dodge Ram 1515 South Loop Freeway Houston Texas 77045. Upon arrival sales rep Franklin greeted myself and my husband. He was friendly at first. I told him that we were looking to purchase my husband a truck for work. I told him my price range, what I had for down payment and what I was willing to pay per month. He advised me that they didn’t have anything in my price range, so I begin to walk off after thanking him for his time. He then stopped us and stated let him check around at another dealership. He found us a 2013 1500 Dodge Ram 32,000 miles priced at 21,000. We thought we had the deal of a lifetime. He went on to say that we could ride with him to the location to pick it up. We agreed! That’s when things started to get crazy.
After sitting there for almost 4 hours we were told that we couldn’t pick up the truck because the shipment had just come in and the truck needed to be serviced. I explained that I didn’t feel comfortable with putting a down-payment on something that I couldn’t see, couldn’t test drive and couldn’t take away with me. That’s when his attitude changed. (He waited until my husband went outside on a smoke break) His voice got deeper and he begun to tell me about other customer who put down extremely more than me and didn’t have a problem doing so. I replied I don’t care and I am not them. He went on to say that they couldn’t put us in a loaner car because that’s not something they do and it’s against their policy. I said ok and proceeded to leave.
After we were gone for about 5 minutes he called my cell saying he can place us in a loaner (What a contradiction). We came back, begun the final paperwork and thats when another bomb broke. The price we were quoted went up, the truck wasn’t going to be ready until Tuesday and that the 5 day return policy doesn’t reply to us because we had to get our truck from some place else. I didn’t want to sign and I should have followed my first mine but my husband was sad. His car had broke down and he really needed this truck to get to work. So we signed the papers. Now this all happened on Saturday September 25th. The truck should have been ready on Tuesday September 28th but we did not get it until Thursday September 30th around 8ish pm. On Saturday October 2nd I drove the truck to Kemah Texas with my father in law. It was pouring down raining outside and inside of the truck. It was as though I was reliving hurricane Harvey. Then my father in law said his seat belt was soaking wet. On our return home we heard a loud ding sound. Naturally my father in law asked me what was that noise, I didn’t know. He got out of his seat belt and looked over me and replied its your check engine light. At this point I am furious ?. I dropped him off at home and went straight back to the dealership I told one of the mangers what was going on (I don’t remember his name but he was a Hispanic male). He was rude and told me to take it to the service center. The young lady service rep came to me all but 5 minutes later and said it had water damage and a bunch of codes reading from it.
I returned to that same manager and said I need too be placed in another truck or refund of my down payment. He stated he couldn’t place me into any thing else and I could get my money back. I waited for my money or form him to come say something, anything to me but he didn’t. He after almost an hour sent my sales rep Franklin to tell me I couldn’t get my money back until some time during the day on Monday October 4th. I was forced to leave without my money and a truck. Talk about a lose, lose situation. I called so many times today till finally he had no choice but to go to the finance office. Lorenzo the finance director at Auto Nation explained to me that their wasn’t going to send them the funds back until 6 pm. He went on to say it’s going to take my bank at least 7 days to clear my funds. After dealing with them for almost 2 weeks I now have to wait another week to receive my refund.
TERRIBLE SERVICE WHEN NEEDING REPACEMENT PARTS IN CENTENNIAL CO.
In 2020 my 2017 Jeep Grand Cherokee needed the water pump replaced. It took 5-6 months to get the part replaced. I understand due to pandemic issues that the pump was difficult to get. However in March 2021 my stereo went out. It took 2 weeks to come in. Great! Until I realized my stereo did not have uconnect access. In fact the software was not available.I use navigation for work daily. They said they would replace my stereo again. I received a phone call a few days later stating that my car wasn’t supposed to come with that feature. NOT MY FAULT THEY SOLD ME A VEHICLE WITH THIS FEATURE AND IT WASN’T SUPPOSED TO. I told Rebecca it did come that way and I wanted the feature back. She said she would order the stereo. I have spoken to her once and have been told that the order was placed 4/12/21. Well 5 months later no stereo. I have called dozens of times, no answer, left vm’s, no return calls. I am so angry about this issue and no guidance as to what to do next.
NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO.
We purchased a car in October 2020.
Having numerous issues from windshield replacement to getting inflation kit for tires, Vehicle completely stalled on Freeway, I- 70. In the midst of a storm and Dealer would not cooperate, in turn We had to purchase AAA while being towed as it was a cheaper option for the money we had. Your Dealership added in 2 warranties and denied GAP stating we did not need it because Autonation price along with 1000.00 down, that it had enough equity in it so we would be wasting our money. We had numerous issues with the car and had to ask the dealership to help, they then said we have a power train warranty, that we are paying for, $3348 referred to as Vehicle protection plan. As well as another warranty for $652.00 called Mopar Vehicle protection plan/ Chrysler maintenance. So. Here we are. 6 months later, car was broke down for two of those months. The warranties were not covering anything from thermostat to hoses or alignments, the cars tires about blew up from an alignment problem, that resulted in a tow of 100 miles and was NOT covered under any of the plans. AAA helped us there!
After that last encounter I have called every week, I have sent Texts and spoke to. Salesman, because they dint have a secretary, you must ask to be transferred to Management just to leave an unanswered voicemail. I have recorded phone calls, and texts that are still unanswered.
I wanted to cancel the warranties, which we were told we could cancel anytime. Not true! Since November, i have had no response from Autonation.
My son and I purchase a pre-owned vehicle on January 9, 2021, Ford Mustang from Auto Nation Chrysler Dodge Jeep Ram and Fiat Columbus @ 3000 North Lake Pkwy #1000, Columbus Ga 31909. The vehicle was in service until January 14th, 2021and, that is when he finally took possession of the car. I am a retired and disabled veteran trying to ensure my son gets quality Service. The service manager at this location provided horrible customer service. We brought it back on the 18th of January because the car showing engine light came on January 16th. The car has a 90 days dealer warranty. Service Manager stated 90 warranty service has not to be updated in the system but will be updated tomorrow. Until then the vehicle cannot be work on. The Service manager stated and I quote “it only throwing a code for vacuum issue, the car is still drivable; he drives his car with the engine light on right now. Plus no loaner can not be provided for pre-owned vehicles. This shows a lack of Professionalism and poor customer service for a Dealership Service Manager to suggest that we should drive a newly pre-owned vehicle from his dealership knowing that there Engine. Furthermore, when we took possession of the vehicle we notice the mechanism that allows the seat to adjust up and down was on the floorboard of the car and the part was completely missing. When we asked they said oh well it was like that when he drove it. This is an unacceptable and dishonest way of doing business.
Service dept at Auto nation dodge in spring, TX.. I dropped my car off on Tuesday sept 29th 2020 with service advisor Stacey Cash. She said the issue was most likely the “brake booster”. Text me the following day and said it was the “master cylinder”. Ok, go ahead and fix it. Well, that wasn’t it, now it’s the brake booster. Getting upset due to cost now because of covid, I’m out of work and bill is now over $1100. I went in on Friday expecting my car to be ready, ended up not being the brake booster she put me in a loaner. I made it very clear to her that I can’t afford them to guess the problem. She promised that it wouldn’t go any higher and told me that I could return a part if needed (another employee witnessed her saying that). After them having my car 6 days, they determined it was the HCU. She then told me she never said she could return parts if needed and accused me of calling her a liar. Seriously, another employee heard you say it. Well, $1855 & 8 days later I have my car back. But I will be contacting Chrysler headquarters (yes, I have friends that work there)and put in a formal complaint against her as well as the service dept. we told her from the very beginning that we were giving them 1 try to gain our continued service after being screwed over by another dealership.. They lost it.
AutoNation Ford Marietta, received a recall notice on 2015 Ford Edge from Autonation and per their instruction called and set up appointment to bring the vehicle in for inspection and repair if needed. When I called service department number, they verified that parts were on hand, so with that schedule appt for today. When I arrived I was informed that parts needed were not available and a complete dealer bulletin would not be out until 4th quarter of 2020. Representative was wanting to know what other services the vehicle needed since I was there. My contention is that Autonation is dealing in unethical business practice on getting you to bring vehicle in even thou parts are not even available in order to sale you other services as a way to boost their sales. If that is not the case then they are guilty of being very bad at what they do and cannot be trusted.
My experience at Auto Nation Nissan Las Vegas
Service dept is unprofessional and rude.
I had brought my sons Nissan Versa in for mechanical repair,
I was told the car had to be put back together to able to complete diagnosis and it would cost $$ more (car was taken apart from previous shop)
I said no problem proceed. Once car was diagnosed and problem was figured out I was told the price and part needed. I said ok no problem proceed. Once car was completed or so I thought I was told that the car was running but would not stay running and I had to come tow it out. I asked why it wasn’t completed I was then told because the car needed to be put back together and it would be $750 dollars more. I thought it was already put back together and I asked what was done when I was told it needed to be put back together. I couldn’t get an answer from the service writer or the general manager who are both rude unprofessional and not very knowledgeable.
I wanted to know of there was a remote for my model of Toyota Camry so I called AuthoNation Toyota in Winter Park Florida and was informed by the Vin number there was one and that they could order the part and have it there next day. I was also informed they would call when it came in for me to come and have them set it up with my model. First thing of my complaint the next day they did not call me. I called them and they apologized for that. So when I got there I was greeted by someone who told me. You will have to walk to parts and pointed somewhere. I was able to find it then was told I had paid for the part only that the service I had been told was included in the price was separate. I checked in with service and was later told my model would not work with the device. So I got a refund and left the dealership. I was able to find a place to install a security system and they did so in a couple of hours. Yesterday the 28th of August I received to my e mail account a survey that I could take on Google or FaceBook. I took it on FaceBook and was told all day someone from the dealership would reach out to me by phone if I provided them with the number. The never occurred. In fact the FaceBook person sent me a request for my e mail address. I finally told them hey computer generated whatever that I was assured was not but a person that I would hear from the dealership that has never happened. Instead a new Messenger message came in several times saying I had to to to AuthorNation and call the number and later the dealership. I finally told off the FB person by saying Computer Generated whatever take if you have one your finger and stuff it up your ass and I called the dealership and was told I could talk to each department so I told the receptionist she could do the same of stuff a finger up your ass. All in all a very bad experience and sorry they represent Toyota.
I flew out to Las Vegas after finding a used Honda on line at Auto Nation. I purchased a 2017 Honda from the Audi in Las Vegas. It was a cute car, but had to drive it back to Phoenix, AZ. The sales lady picked me up at the airport and was very sweet. She showed me the car that had a few minor scraps that she wanted fixed up before she let me take the car. I asked to have the “Huggins” sticker taken off. The repair guys were not willing to do it at all. They were trying to make me keep it. She took her acrylic fingernail and started scrapping it off. They guys finally went to get a tool and took it off the rest of the way.
The process was pretty painless with Eveilynn. Then they took me to finance. The guy in finance kept reminding me that the car may have electrical issues and I really needed to get the 100k mile warrantee. Literally said that at least 25 times. No exaggeration! I excused myself to the bathroom so he could save a tree that he kept printing off and hopefully get him off the offer he was annoyingly offering me.
Well I drove home with the car. Surprisingly had a 6th speed I didn’t notice before leaving the lot. I got home and it got 40 miles a gallon. The next day I went to my appointment. Halfway there the car started de-excelling. I had not taken my foot off of the gas or anything! I coasted into a CVS Pharmacy and put it in gear. The car kept rolling! It slowly ran into the curb. I called my sales lady and she said I could get it towed into the nearest Auto nation dealership so they could check it out. I called and the tow company stated I would have to pay extra to get it towed to the auto nation in Chandler. I refused! I just spent more than I had to fly, down payment and drive it back to Phoenix!
I called the sales lady back and she refused my call. Repeatedly! So I called to speak with the General Manger, Darren. I told him I just wanted my money back and he could have the car back. He told me that he would get back to me the next day with details. So I sat in the middle of the ghetto in Phoenix waiting for the tow truck to get the car and still feeling sick from Chemo.
I called the General manager the next day, I asked him what was wrong with the car because I may want to just keep it if they can fix it. He said he would have an idea of what was wrong with the car by the end of day. Well it is weeks later and I still have no idea what is wrong with the car and I an so frustrated with Auto Nation and Audi at this point! Worst experience ever!
I forgot to mention that the sales lady called to see how my purchase was yesterday and wanted to insure I was happy. I told her I still have not been told what is wrong with the car so I still am not taking it back! Seriously?
Hello, did you get help on this? I am passing through a very similar situation the bug difference is that I accept for them to fix it but they ran my warranty, gave me the car back and did not fix nothing. Now I am trying to get my money back because I did drove it for 5 days and everything started going wrong with the car.