The AA Head Office
Fanum House, Basing View,
Basingstoke, Hampshire RG21 4EA
United Kingdom
The AA Customer Service
Phone: 0344 209 0556 (breakdown cover)
Phone: 0800 88 77 66 (emergency breakdown)
Phone: 0800 269 622 (car insurance claims)
Phone: 0800 197 0610 (home membership)
Phone: 0343 316 4444 (renewal)
Phone: 0800 316 2456 (car insurance)
Phone: 0800 197 6169 (home insurance)
Phone: 0800 587 0087 (driving lessons)
Phone: +44 161 333 0004 (international enquiries)
Email: customersupport@theaa.com
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About The AA
The Automobile Association (The AA) is UK’s leading provider of breakdown cover. It was founded by a group of motoring enthusiasts in the year 1905. Headquartered in Basingstoke, the automotive services firm operates as a subsidiary of Acromas Holdings. In 2014, the AA became a public limited company and got listed on the London Stock Exchange.
The three major divisions of the business in UK are Roadside Assistance, Insurance Services and Driving Services. The AA has over 3,000 patrols that take care of an average 10,000 breakdowns by cars, motorbikes and vans each day. At the end of 2015, the AA had 3.8m personal members, attended 3.5m breakdowns and had 9.6m business customers. It also sold 2.2m policies and listed 2,670 driving instructors countrywide. Besides UK, the AA also has operations in Ireland where it boasts of some 119,000 personal members and 178,000 active insurance policies.
AA’s popular products include UK breakdown cover, European breakdown cover, business breakdown cover, windscreen repairs, car battery replacement, cover for motorbikes, replacement car keys, car insurance, home insurance, motorcycle insurance, caravan insurance, life insurance, savings accounts, loans, credit cards, travel currency cards, vehicle inspections, car data checks, among others. Motor insurance is the largest contributor of insurance business revenue.
The annual AA Breakdown Membership offers round the clock cover for breakdowns anywhere. If repairs cannot be performed roadside, the car will be towed to nearest garage. The Membership offers over 1,000 dedicated vehicles, unlimited call-outs, free fuel top-ups, mud and snow recovery, among others. Subscribing to National Recovery will ensure your vehicle and up to 7 passengers will be transported to any single destination. The basic breakdown cover starts with £28.
The easiest way to report a breakdown is via the AA app. The app uses the GPS function to find your exact location. You can also use the app to track the patrol and even get route planner and traffic data. In addition to that you can check cheapest petrol stations and parking locations.
Those who have completed one year AA Breakdown Cover will receive a Silver membership. Gold and Silver members enjoy a range of benefits that include enhanced breakdown cover and exclusive offers. Besides breakdown covers, insurances and financial services, AA also offers professional driving lessons through qualified instructors. You can now book your driving lessons online. For more information or queries on new membership, payment, renewal, insurance policies, or others, reach the AA customer service via phone or email.
I have wasted about 15 mins trying to find an AA email address to which I can address a simple enquiry, without success. Why does the AA make it so difficult to contact them.
Yesterday evening i tried to do a webchat with the AA, but after spending considerable time logging in and asking my question, the machine said it was closed. Why not tell me straight away, rather than wasting my time thus?
Dear Sir,
I was charged £76.81 to renew my breakdown membership for the year 01/06/2017 – 31/05/2017 instead of the fee that I am paying for the last three years of £15.00, confirmed when I phoned you on 27 May 2017. Could you please correct this mistake and kindly refund me the difference of £61.81 in due course. I have the name of the person I spoken to who confirmed to me that he would update the fees to match that I have been paying for last three years. I am 74 years old=, hardly use my car, let alone call for breakdown assistance. Thank you and look forward to heard from you for a refund and explanation how this could have happened.