Audi Head Office
Audi AG,
85045 Ingolstadt, Germany
Phone: +49 841 89-0
Email: zentrale@audi.de
Audi Customer Service
Phone: 1-800-822-AUDI (2834)
Phone: 1-800-FOR-AUDI (367-2834)
By Post
Customer Relations
3800 W Hamlin Road
Auburn Hills, MI 48326
International Support
Below are phone numbers of Audi offices worldwide. Reach the numbers for queries on new Audi models, store locations, price or other questions.
| Australia: 1800 50 AUDI (2834) Brazil: 0800 777 2834 France: 09 69 36 86 12 Germany: 0800 – 28 347 378 423 India: 1-800-103-6700 Italy: 800-28345463 Japan: 0120-598106 Korea: 2-2-6009-0000 Malaysia: 603-7688-7688 Mexico: 01800 849 23 83 Pakistan:+92 (0)21 32456 400 |
Portugal: 800 30 80 30 Qatar: 44067900 Russia: (495) 775-88-88 S.Africa: 0860 434 838 Singapore: 65-6366 2323 Spain: 902 454 575 Taiwan: 0 809-09-AUDI (2834) Turkey: 444 28 34 UAE: +971 04 3847777 UK: 0800 699 888 |
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About Audi AG
Audi AG was formed in the year 1932, with the merger of motor-vehicle manufacturers Audi, DKW, Horch and Wanderer. Audi’s history however goes back to 1899 when August Horch established A. Horch & Cie. in Cologne, Germany. One of Germany’s oldest automobile manufacturers, Audi in 2011 sold over 1,300,000 vehicles. Headquartered in Ingolstadt, Germany, Audi has production locations in Belgium, Italy, Spain, China and India. Audi, which is owned and managed by the Volkswagen Group, in 2011 had operating profit of EUR 5,348 (3,340) million.
A leading car maker in the premium segment, Audi Group’s two main brands are Audi and Lamborghini. As of 2012, Audi’s models include A3, A3 Sportback, S3, S3 Sportback, A4 Saloon, A4 Avant, A4 allroad quattro, A5 Coupe, A5 Sportback, A5 Cabriolet, S5 Coupe, RS 5 Coupe, A6 Saloon, A6 Avant, A7 Sportback, A8, A8 L, Q5, Q7, TT Coupe, TT Roadster, TTS Coupe, TTS Roadster, TT RS Coupe, TT RS Roadster, R8 Coupe, R8 Spyder, A3 Cabriolet, among others.
At Audi’s headquarters the company builds over 650,000 vehicles each year. As of 2011, Audi employed some 63,839 people. For more information, visit the website or speak with a Audi customer service representative.
Hello,
I am the owner of an Audi A3, automatic transmission, bought in 2015 from Porsche-Audi dealership in Romania.
After approximately 4 years / 75,000 km, a dashboard indicator lit – ‘Gearbox malfunction, you can still drive’. I scheduled a checkup at Porsche-Audi car service, where I was told that the gearbox unit, mechatronic, was damaged and had to be replaced (needless to say, an expensive repair).
I was told that I can still drive the car until I decide to schedule the repair, so I paid the finding, I left and after a few kilometers, various error messages lit on the dashboard, the gearbox gave up definitively and the car had to pushed off the road.
Following several discussions with Porsche / Audi representatives, this malfunction is not due to use, but is a manufacturing failure, often found in the DSG gearboxes. For this reason, in many cases, repairs are covered by the manufacturer, even after the initial 2-year warranty period, as goodwill.
Unfortunately, in my case they refused to take any responsibility or cover anything, arguing that one oil and filter change has been done in a car service other than Porsche / Audi (which has Nothing to do with the gearbox malfunction, which would have happened either way)
Please consider that I have contacted Porsche / Audi several times to check if at 60000km a check for the gearbox (oil change etc.) was needed, but I was told every time that it was not necessary.
All major repairs + periodic checks were performed at the Porsche / Audi service, except for a single oil change (at approximately 60000 km) a fact that had no impact or direct connection with the Mechatronic gearbox failure. That one-off oil change was made by a Romanian Automobile Registry Authorized Service, using the oil and filters recommended by the manufacturer (I can support this with service bills).
Please take into account that this car is approximately 75,000 km and, in my opinion, as an Audi brand loyal customer (still – and wish to remain so), is still fairly new, making it difficult to accept that such defects occur without Audi having any accountability!!!
Hoping that I will find understanding and support in finding the optimal solution for this problem, I look forward with great interest to your response!
I am writing to express my disappointment and frustration with Audi customer service and the manner in which I was treated and misled during my dealings with them. I have both emailed customer service and replied to their survey and have heard NOTHING from them.
I reached out to Audi customer service on 3/22/2019 at the suggestion of an independent mechanic after my 2014 A5 experienced a water pump failure at 59k miles. This failure occurred six weeks after having two recalls performed on my vehicle at Audi of Rochester Hills. One recall was for the after run coolant pump whose replacement I felt may have contributed to the water pump’s failure. During my initial conversation with my customer service advocate (Kristen), I informed her that I had to rent a vehicle as the dealership had no loaner vehicles and had informed me that their vehicles were reserved 2 weeks in advance for those with scheduled service appointments. I explained to Kristen that I did not want to be stuck paying for a rental if there was no likelihood that Audi would be willing to do anything for me. Kristen stated that she would make a note requesting rental reimbursement and informed me that she should be able to give me a decision the following Monday (3/25) after she speaks to my service advisor. By the end of business on Monday, I had not heard back from Kristen and contacted Audi customer service. I explained the entire situation and my concerns with incurring rental charges to a new agent as Kristen was not available. I was told that I should extend my rental until Wednesday (3/27) and that they should have an answer for me by then. The agent also called the dealership directly to check on the availability of a loaner vehicle and for a status update of which their were neither. On Wednesday (3/27), I contacted customer service again and spoke to a 3rd agent who offered no new information and who suggested I extended my rental to Friday (3/29). On Thursday (3/28), I finally spoke to Kristen again who informed me that they had been unable to get the information needed from my service advisor as he had been out sick for the last 3 days (Monday thru Wednesday). I asked why she could not get the information from someone else at the dealership and was told that she had left a voicemail with someone else at the dealership. I next spoke to Kristen on Friday (3/29). During this conversation, she stated that the initial request had been denied for multiple reasons…the car was out of warranty…the coolant pump and water pump are two different pumps…I was the 3rd owner of the vehicle. None of these were applicable to my initial request/concern. Kristen informed me that she would escalate the issue and have an answer for me on Monday (4/1) and that I should extend my rental (yet again) through then. Also worth mentioning is the fact that prior to Kristen’s call that day, I received a text message from my service advisor at Audi of Rochester Hills asking me if I wanted to proceed with the repair. I let him know that I was working with Audi and would let him know what the outcome of those efforts were. I asked Kristen if my advisor was not aware that I was in contact with Audi customer service to which she replied that he was. She then quickly tried to walk that statement back by saying that she assumed that he was. On Monday (4/1), I spoke to Kristen who said that she was still trying and that she would have an answer tomorrow (Tuesday, 4/2). I informed her that this had gone on long enough and that I wanted an answer by the end of business that day. I had to call Kristen that afternoon and after waiting on hold for her for 10 minutes, I was told that not only would Audi not help with the repair but that they would not be paying for my rental as I had been led to believe they would. Kristen informed me that I could send her a copy of my rental bill if I wanted and that “she would see what she could do.”
After being refused any sort of help by Audi…I authorized the repair and was told the part would be ordered and my vehicle would be ready by Wednesday afternoon (4/3). I returned my rental with plans to work from home that day. After not hearing from the dealership by 1:00 PM on Wednesday, I messaged my service advisor and was told that they “broke a bolt and would have to order a new one” and that my car would not be ready until Thursday. I told him I would have appreciate a head-ups as soon as he found this out to which he replied that he had only just found out. No longer having a rental, I was forced to work from home a second day. I message my advisor early on Thursday (4/4) and was told they were wrapping things up and that my vehicle would be done that afternoon. I requested that their shuttle service pick me up at 2:00 PM. At 1:30 I get a call from the shuttle that he was there to pick me up. I rushed to get dressed and didn’t think much at the time of the fact that the driver had backed into my long, narrow dirt driveway.It wasn’t until I got home that I realized that he had not backed in but rather turned around in my driveway, driving on and a tearing up the grass. I arrived at the dealership, paid for my repair and left. As I entered the freeway I heard a dragging and banging sound coming from beneath the car. I pulled over twice on the shoulder but could not see anything from under the hood. I got off at the next exit and looked under the front end of the car only to find that the plastic skid plate had not been reattached. I drove back to the dealership where they managed to find a new skid plate to replace my now destroyed one with. The response from my advisor…sorry, it is never our intent to add to anyones frustration.
After several years of being an owner of multiple VW and Audi vehicles…the lack of concern, care and attention that I received while simply reaching out to Audi and dealing with Audi of Rochester Hills, has made me realize that your customers are no longer valued or respected. I was strung along and toyed with for over a week when a simple & prompt “no” would have allowed me to proceed with my repair and have my car back 24 hours later and at a lesser cost than what I now face due to the additional $350 in rental fees I have incurred. Audi markets and prices itself as a luxury brand and yet it treats its customers with such disrespect and disdain. Well no more for me…I will be trading in my Audi as well as my wife’s new VW Atlas as soon as I can. I will no longer spend my money with a company that could care less about me once they have gotten it. It may not mean much to Audi/VW but as someone who has owned two vehicles from each brand and who changes vehicles every two years I am sure BMW, Volvo or Mercedes-Benz will be happy to hear of my choice.
Hello,
I am from South Africa and I have a similar issue with my 2014 A3 1.4TFSI.
At about 4 years/130 000 km the car started by showing the warning light – ‘Gearbox malfunction, you can still drive’. The car was then towed to the nearest dealership, but since the repairs the car has been re-called for a ‘mechatronic upgrade’ about 2 months after the initial repairs; and was again taken to the dealership after the gearbox malfunction warning light was activated again 3 days after returning from the dealership. The dealership is refusing to take responsibility for the latest failure on the car, and they expect me to pay for the repair.
I just want to know if you were able to get assistance and support from Audi.
Dear Sir/Madam,
I am writing to to you, to register and document my deep dissatisfaction with your customer service here in oman.
I had bought a new Audi Q5 in October, 2017 and started having issues with the car, almost immediately!
Whilst that is not a good thing to happen to a new car, but it was the way your local agents handled and keep handling the complaint.
The approach is one to counter attack and accuse the customer, that is it my fault or it is a normal occurrence having these issues,
I am listing the issues in chronological order and the response I had from the garage
1. Right rear window was not closing automatically: The response was “Maybe you were slamming the door way too hard” or “Your kids may have been playing with the controls!!!”
2. Air condition during summer was very noisy( whistle like). The explanation given was the compressor noise is normal for the summer!!!
3.This week, I sent the car for a planned service and on collecting the car, I had to lower the driver’s window, just to have it jammed and not closing fully! The car at the dealers’s still and are waiting for spares!
I would appreciate that you look into this, as I am very disappointed with the sweeping under the carpet attitude that is prevalent here, with the local dealer.
Looking forward to hearing from you, soonest.
I am utterly disappointed with the Audi Q7 2.0T reliability. I purchased a brand new 2018 Q7 2.0T from Premium Automobiles in Singapore, which I collected last Saturday. To my shock/disappointment, the front passenger door could not be opened from inside. This is even before driving out from the collection centre!
I have now sent the Q7 for repairs, which is really lousy as it is a brand new car. The car was only repaired after 5 hours. I have also experienced intermittent weird clunking noise from the undercarriage while driving or turning and I can feel vibrations on the pedal from the road.
I really want to like this car but the first impression sucks. I want to return this lemon!
Dear Sirs, I am an Audi 2012 TT tdi owner reg, 12WW2971 in Ireland. Today I went to your main Audi dealer in Sandyford, Dublin to purchase a cable to charge my Samsung S7, ref, No. A8V0061106 30052484/SHELF K2E6, tried it and it did not charge and is not comparable with my phone? I understand that Audi Dublin do not have any other to suit my TT. I also purchased an inset cup to hole keys, coins etc, and it did not fit, again Audi told me that they don’t have one for the TT. I find this incredible as I would have thought Audi Dublin stocked all. Where do I go from here to buy a charger cable for the phone please. Very disappointed as I had to drive 75Km for nothing! Gerry
Good day.
I would like to alert you of the despicable service I received from Audi Centre Johannesburg in South Africa. After confirming an appointment on Tuesday 20 Feb 2018 with salesman George to view a used accident free Honda jazz with a full service history from Honda, that the dealership advertised online, I arrived with my family as per the appointment date and time only to be met by salesman George who hadn’t the decent courtesy to approach me or initiate a handshake, and who requested that I come to view the vehicle in the basement of their building. After I declined and pointed out that I have my family in the car. He then brought the vehicle onto the street where he asked me to view. The vehicle was in an absolutely disgusting condition full of caked dust, dirt and debris on the interior. I soon realized that he lied to me about the full service history and the fact that the vehicle was not in an accident. I refused to drive a vehicle that was in such a disgusting condition as my clothes got soiled from sitting inside the car. Despite having an adequate lead time to prepare the vehicle the salesman took no interest to extend a common courtesy of showing a prospective customer a clean vehicle. I then met another gentlemen, Phelan Naidoo, to whom I pointed out the shortcomings of salesman George. He was completely nonchalant about what I had to say, and I then communicated with the Customer Liaison Merrinique Rueben who offered her support in this regard.
Salesman George sent me whatsapp messages apologizing for what had transpired and we begun a price negotiation based on the condition of the car and the terrible service extended to me. I eventually found out that Mr Phelan Naidoo was the Sales Manager of this dealership, and he asked that I phone him should I want to negotiate the price or discuss the service I received. Is this how Audi treats customers?
I then asked on Monday 26 Feb 2018 that the Dealer Principal contacts me, and it is today 1 March and I have heard nothing from the DP. Salesman George conveniently contacted me on Monday to advise that the car had another finance application pending, and thus couldn’t pursue any further discussions with me.
I feel it is imperative that the dealership is investigated. Absolutely nothing went right in this interaction, and I am left with a really bad impression of Voorsprung Durch Techniq!!!!!
I am from Durban South Africa, I bought a Audi A3 2014 Model 1.4TFSI, this is the second Audi I have owned in 5 Years . my disappointment in the brand comes from the reaction of the Dealerships .My current model was diagnosed with a gearbox problem by the McCarthy Dealership in Durban , the dealership was good to replace all the gears in the vehicle , which I appreciate however the Reverse option never selected as it originally did, I had the vehicle seen to with no change, my car was going out of warranty 100 000 Km so I asked the dealership to look at the gearbox as I was not willing to have problems with this aspect. I was told I had to book the car in and because of the backlog the car will not be seen to until the end of the month, I need my vehicle its for work purpose , was Audi going to loan me a vehicle , NO I must make my own arrangements , please for the sake of humanity we don’t buy premium cars to be sitting with problem. Fix your Dealerships’ subsequently had the gearbox come up with a malfunction , so I drove it to the dealership in Durban , I was told to book the car in , which I did but here again I had to sort myself out with contacting Alpine Audi to see if they can help, I was told the gearbox is under warranty at Durban so I must take it there, I mean for heaven sake , Audi is Audi , your dealerships represent you, don’t give your customers the run around. Fix your brand. Eventually the car broke down , I then had to beg for it to be towed as the vehicle was no longer on the freeway plan , this is utter rubbish. the gearbox was fixed by you Audi Durban , you messed this up now fix it. Thank You Brian T from Audi call center you made my day and assisted me prepared to answer to Management on his decision which was customer Centric.
Audi Center Durban I will not accept this vehicle until I have peace of mind that the gearbox is spec tested and will not fail, I want it in writing and the test must be done by Audi Germany, I don’t trust your workmanship as you fixed what was not broken and now you caused me pain .