Head Office
ASOS Plc
Greater London House,
Hampstead Road,
London NW1 7FB
United Kingdom
Phone: +44 (0)20 7756 1000
Customer Service
Email: care@asos.com
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Aboutย ASOS
ASOS is a global retailer of fashion and cosmetics, established by Nick Robertson and Quentin Griffiths in 2000. The name ASOS is an abbreviation to ‘AsSeenonScreen’. There are more than 16 million customers that shop on the website. The e-catalog contains more than 85,000 products and 850 brands. Besides third party brands, the website also features ASOS’ own labels, ASOS DESIGN, ASOS EDITION, ASOS WHITE and ASOS 4505. Top brands featured include Adidas, Fred Perry, New Look, Nike, Polo Ralph Lauren, Swatch, Tommy Hilfiger, Vans, among others. Products are shipped to over 200 countries from ASOS’ fulfillment centers in the US, UK and Europe. Headquartered at London, UK, ASOS employs more than 3,500.
On the ASOS homepage, you can shop by brands, categories or the latest just added to the catalog. The Sale section has those items that are discounted. Product categories on ASOS.com include jackets, jeans, cardigans, shirts, shorts, tshirts, tracksuits,, trousers, hoodies, dresses, tops, bags, belts, gloves, hats, scarves, sunglasses, skin care, hair care, styling tools and fragrances.
The product pages contain details of the brand, materials and size information. There is a size guide if you are not sure of the right size you need to purchase. The products also include high quality images. Purchases on ASOS.com can be made using Visa, MasterCard, Discover, and PayPal. Shipping options are revealed during checkout, along with price and timeframe. For faster delivery, you can choose for express delivery option. Sign up to Premier Delivery for free and unlimited Next-Day Delivery or Standard Delivery with no minimum order value. As for returns, you can do same through local post office or by local courier. Most products can be returned within 28 days for exchange or refund. Products must be returned in its original condition with tags intact. Refunds will be automatically issued to the payment method. For shoppers in the UK, the refund typically takes 5 working days.
For those special occasions you can purchase gift vouchers that you can top up with a value of your choice. The vouchers can be sent to the recipient’s email with a custom message as well.ย For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the ASOS support.
I have been attempting to return six items but every time I try to get a return code it keeps saying there is no drop off points in my area. I have returned items before without a problem via the local post office. I do not have a printer so the post office was the best option. Can you email me a code. I do not want to be over my time limit for returns.