Head Office
1609 Shoal Creek Blvd, Suite 200
Austin, TX 78701
United States
Customer Service
Phone: 866-662-6885
Phone: 877-FDA-PURE (877-332-7873)
Email: info@aquasana.com
Email: support@aquasana.com
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Aboutย Aquasana
Aquasana is a water treatment company based in Austin, Texas. Established in 1999, the company’s products sold online as well as at brick and mortar stores include water filters, shower filters and house filtration systems. Aquasana claims its products come with cutting edge filtration technology and helps retain beneficial minerals in the water. It treats some 66 common water contaminants, be it chlorine, lead, asbestos, turbidity or VOCs. It’s outer filter casings and filter cartridges are made of recyclable parts.
Much of Aquasana’s products can be purchased on the website. You can find drinking water filters, shower filters, clean water machine, whole house water filters, salt free water softeners, replacement filters and fluoride water filter. Purchases can be made using major credit cards. You can login to your account to keep track of purchase, get exclusive offers and new product information. To order replacement filters and to keep track when filter is low, you can also use the smartphone app.ย Aquasana has a 90 day refund policy on products. All refunds are processed within 15 days after returning the item.ย For more information or queries on store locations, payment, cancellation, service/repair, or others, reach the Aquasana customer service.
I used to be on the monthly payment plan and I just got a bill for the whole cost of the Aquasana filter. Can you please put me back on the monthly payment plan?
I have a complaint. I sent two emails (generic) requesting info. NO REPLY FOR 2+ WEEKS.
I finally called and spoke with STACY. Per her instructions, I sent $300 via PayPal. I have called her TWICE seeking information about product I ordered, even leaving a message with a male person. 3 days and she doesn’t even have the courtesy to return my calls.