Head Office
American Girl,
P.O. Box 620497,
8300 Fairway Place
Middleton, WI 53562-0497
United States
Customer Service
Phone: 800-845-0005
Email: service@americangirl.com
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About American Girl
American Girl is a US brand that caters to elementary-age girls. Founded in 1986, the brand operates as a subsidiary of Mattel. The company is headquartered at Middleton, Wisconsin, and operates two warehouse and distribution facilities. Currently, there are some 20 American Girl retail stores across the country selling toys, clothes and books. According to its website, more than 155 million American Girl books have been sold since inception. Also, some 30 million American Girl dolls have been sold through retail stores and its e-store. Some of the popular collections include WellieWishers, BeForever, Truly Me, Girl Of The Year and Bitty Baby.
You can locate a retail store on the website or even directly shop online using major credit cards. There is a Sale section for those looking hot discounts and bargains. As for the main categories, you have dolls, furniture, fashion accessories, music, doll storage, animal toys, books and clothing. You can now create a doll or clothing that matches your style and choice. You can select the preferred hair, outfit, facial features and accessories when you create your favorite doll.
Products can be filtered on the website by product type, age, price and other parameters. Register for AG Rewards program to earn and redeem reward points on all purchases. Purchases can be made using Visa, MasterCard, Discover, American Express and American Girl gift cards. You have both standard and expedited shipping options. If you are not happy with the purchase, you can return same for refund or credit. Return conditions are available on the website. For more information or queries on payment, refund, cancellation, delivery, or others, reach the American Girl support.
I have loved American Girl dolls and my daughter did too. Every Christmas she would get things from site for her 2AG dolls. I have kept it all for my future grand-daughters. I was so disappointed to learn that a book from your company supported gender change and how to suppress God given hormones in females. You have ventured in a medical field that you have no business in. Your company makes good dolls for girls to play with and keep them for a long time, only.
I received your holiday catalog today and I was upset to see Felicity not included in the photo array of all the dolls. I find it very disappointing that the one doll that tells the story about the birth of this country has been eliminated. You call yourself “American Girl” and you stopped promoting the history of the beginnings of this country. I think it is wonderful to include all the different types of people that lived here and came here but to dismiss colonial America is very egregious to me. I’m so glad I still have my daughter’s Felicity doll, accessories and books. I have a granddaughter that I purchased a Bitty Baby for on her first Christmas two years ago. I was looking to start adding accessories to grow with her.