Head Office
American Home Shield
889 Ridge Lake Blvd.
Memphis, TN 38120
Customer Service
Phone: 1 888 429 8247
Phone: 1 800 776 4663
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Aboutย American Home Shield
American Home Shield is a provider of home warranty coverage in the US. Part of ServiceMaster Global Holdings, Inc, the company was a pioneer in the segment and was established in 1971. Headquartered in Memphis, TN, American Home Shield has operations in 49 US states, serving more than 1.5 million customers. The company’s services provide warranty for repair and replacement of major components of home systems and appliances. It is accomplished with ease, thanks to its network of over 11,000 home service contractors and 45,000 professional technicians. Today, the company boasts of having more than 1.5 million active customers.
American Home Shield warranties cover air conditioning and ductwork, heating and ductwork, electrical, plumbing and stoppages, water heaters, garbage disposals, hot/cold water dispensers, doorbells, smoke detectors, ceiling fans, refrigerators, clothes dryers/washers, ranges/ovens, dishwashers, ice makers, microwave ovens, well pumps, and pools and inground spas.
Some 93% of claims have been serviced within the past three years by the company. It boasts of having paid over $3 billion in claims. You can request for a free quote and buy a protection plan right on the website. Some of the plans offered by the BBB-accredited business include Combo Plan (provides coverage for most home systems and appliances), Systems Plan (covers replacement and repair of components of AC, heating, electrical, plumbing, heating, among others) and Appliance Plan (covers most household appliances). With optional add-ons, you can get coverage for pool/spa and pumps. You can also build a custom plan. Note that there is a Trade Service Call Fee which is less than standard service rates. The AHS Home Warranty is typically a one-year service agreement.ย For more information or queries on products, officeย locations, payment, cancellation, or others, reach the American Home Shield customer service.
My Ice maker in my Whirlpool refrigerator has been out since May 22nd, 2019 and you have send 2 different service companies to look at it and order parts to replace the problem(Ice maker not producing ice) and still it does not work. I have contacted the phone number provided for service(call center)all this week and they want to send the first company that service the refrigerator for a second opinion and he will not return the call center phone call or e-mail and also will not return my calls to him. I have been with your company for 3 years and this is the second incident that I have incurred with your company that has been a bad situation. How can you resolve my problem. Please advise.
Thank you for sending serviceman out to work on my air conditioner. I find it interesting that I was charged $45( I read your message about R-22), plus the $ 75 service call, for one pound of refrigerant and he did not look at my entire unit ( inside and outside). I was less than pleased with the service, although my home is tolerably cool right now. I had another person at the home and she failed to mention a concern about the drain line that is presently allowing condensate to drain on my floor inside. Generally, when one of your service representatives checks on a system they check the entire system and have never done a “quick- fix” with other visits..Service person was there approximately 20 minutes. This being a 4 year old system, ( technically still under warranty,)one would have thought it would have held its charge, even in West Texas! I had already paid $250.00 to charge the system when it was installed, so the question becomes is there a leak in the system?
I entered a service request on 6/7/19, two weeks ago. Last week a compressor was diagnosed as the faulty part, it was ordered by AHS, or so I was told. I called multiple times to ensure the part was ordered and delivered to the appropriate location. The technician, Heat and A/C Guy, went to pick up the part today, two weeks after I submitted the request and was told a part was never ordered. I have called AHS no less than 10 times to confirm my request was being addressed, it has been, but I was promptly charged the $125 and continue to pay my bill on time. I have been told multiple times that no supervisor are available to assist, the AHS technicians that answer the phone do not speak English well and it is difficult to understand them and they lack customer service etiquette as well as professionalism. I would like the compressor overnight-ed to the technician, my $125 fee refunded, any Freon charges covered by AHS and 6 months of coverage at zero cost to me for the complete inconvenience I have experienced throughout this service request as I have been a paying member for multiple years now. Now the website is saying the request is complete, it is not.
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You took $125 out of my account for my garage door. I called you and told you I did not want this out of my checking account. I gave you a credit card to use to pay this and I requested you to put this back in my account. You said 10 days which has past and it is still not there. FIX THIS.
Recurring Purchase At American Hm Shld, 800-7764663, Tn On 033019 From Card#: XXXXXXXXXXXX7065
-$125.00