Head Office
AMC Theatres
11500 Ash Street
Leawood, KS 66211
United States
Customer Service
Phone: 877-262-4450 (feedback)
Phone: 888-440-4262 (online tickets)
Phone: 913-213-2000 (corporate)
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About AMC Theatres
AMC Theatres is an American movie theatre chain founded in 1929. AMC is short for American Multi-Cinema. It is headquartered at Kansas City, Missouri. AMC’s subsidiaries include AMC Loews, Loews Cineplex Entertainment, The Cafe at AMC, Odeon Cinemas, AMC Red Kitchen, among others. The theaters boasts of all the popular formats of viewing, including Real D 3D, Dolby Cinema, and IMAX. AMC Theatres is owned and operated by Wanda Group.
More than 200 million guests are welcomed at the AMC locations each year. There are currently close to 380 AMC Theatres across the country. You can find a theatre nearest to your address on the website. The website also has showtimes and the current movies playing. You can play the trailer and purchase tickets using major credit cards. Tickets can also be purchased through the official AMC smartphone app.
Some of the AMC locations offers premium amenities such as reclining seats, a dining area, a variety of food and drink options, among others. Besides the comfortable AMC signature recliners, you will find touchscreen ticketing kiosks and Coca-Cola Freestyle. The Dine-In has fresh, handcrafted food. You can have food delivered to your seat or order at the dine-in express pick-up counter. The menu includes sandwiches, burgers, salads, bowls, boneless wings, nachos, pretzels, milkshakes and gluten free snacks.
Tickets can be purchased online using Visa, MasterCard, American Express or Discover cards. No refunds are offered after printed showtime. Passes accepted include AMC ReAdmit Passes, AMC GuestFirst Passes, AMC Guest Passes, and AMC Gold Experience. A birthday or wedding coming? Pick one of the AMC gift cards to surprise your friends or family. You can opt for virtual or physical gift cards. The balance can be seen online. Become a AMC Stubs Premiere member to earn reward points every time you catch a movie. Other perks include upgrades on popcorn and drinks, discounts on tickets and much more. For more information or queries on locations, payment, refund, or others, reach the AMC Theatres customer service.
Statesboro, Ga. AMC sucks! It never has any popcorn buckets or cups that are offered for certain movies. I went to Mario movie the first day there were no posters or Mario popcorn buckets. They never have anything and only one or two people to serve everyone. Very disappointing.
I remember when you paid to see a movie, I watched a few previews, then a movie. With today’s technology we use all kinds of apps on our computers or cellphones. Most apps are free if you are willing to watch advertisements and we must upgrade and pay to use that app free of advertisements.
But now we pay an ridiculous amount and we are forced to watch television adds.
If you’re making money on your advertisers you should not charge such a high price to view a movie. I also remember when companies some level of integrity and honesty.
Finally on Saturday February 25 we saw a movie at the apple blossom amc in winchester, va. It was so cold inside your theater it made it very difficult to enjoy the movie.
The new “preferred” seat location ticket pricing is simply scandalous and a slap in the face to cinema goers. This is, again, hitting those with limited incomes as they are banished to the “cheap seats” while the more affluent customers get the seats where you can actually watch a movie in comfort!
The Tulsa AMC Tulsa Hills 12 theater was terrible. We didn’t realize this one did not have the reclining seats, so the seats were very uncomfortable. My husband went to get a candy bar before our movie started and they had already shut down the concessions and wouldn’t sell him one. We will definitely not be returning to this location.
I have been going to AMC Aventura for years but lately their customer service is so bad that I had stopped going. Today I went there to watch Avatar and ordered something to eat. Since they were calling everyone’s else number I kindly asked the girl why I haven’t received my food. She went off and was talking loud. I asked for a manager and the guy who was next to her told me that he was the manager but didn’t hear anything. Then another customer said there’s no way you didn’t hear her. This is when this guy “Andrey” asked what I ordered and went to check. I couldn’t believe that Andrey was a manager because he didn’t react when that girl “Fahami” was rude at people and a lot of people thay were waiting were saying the same thing. They need to do better when hiring because AMC is becoming one of the worst places to go watch movies because their customer service sucks now
Went to AMC 14 Theater. Last day showing. Dont even know why they were open. We were the only 2 people in our theater and may be only 5 cars in the parking lot. Half of the restrooms were closed. The open restroom was filthy. The entire place is in need of refurbishment. Its a disgrace. Wont go there again.
Until the year of Covid-19, my wife and I went to the Woodlands 20 theatre in Oldsmar, Florida and saw about 45-50 movies a year, spending about $1800 a year. Only recently did we return to that theatre and were struck by the physical deterioration of the theatre and the lowered quality of the food, lack of staff and the staffs lack of training. Our experience on January 6 ran like this: We ordered our usual large popcorn, two hot dogs and large drink. The popcorn was stale, and we had to wait ten minutes for the hotdogs, which when they finally came, were over cooked on stale buns. (Where else does one wait ten minutes for a hot dog?) We sent them back, asking for new ones, another five minutes. Once we had the replacements, we went to the condiment stations and found that the mustard and ketchup dispensers were empty. We went to the other dispensers on the other side of the lobby and they too were empty. We saw Avatar in 3D but had to ask where the 3D glasses were. All in all a sad commentary on the new mindset of the AMC corporate guidance. This is not the first time we have experienced one or all of these events, but it will be the last.
Today I took my son to see puss in boots. We get in the theater and there’s food all over the floor. We sit down and realize it’s freezing in there. So cold I had a hoodie and sweats on that I was greatful my son brought his blanket. We were frozen hoods up and snuggled together. Eventually I said something and was told there’s no way to fix how cold it was. I’m sorry but when it’s 20° outside I don’t wanna freeze in the theater too.
I live in Dallas ga. Went with family to the theater was almost empty. Maybe that is why the sound from teens talking was so loud I don’t know. I had to report the incident twice. The first time I saw no one come in the theater the second a young lady come in and directly went to the family. The mother came down to my seat and informed me I didn’t have to worry about the noise anymore because she moved the girls. I didn’t handle the situation well I was angry she would confront me. So I did get loud with my response. I don’t know if she moved them But they continued to talk. I finally left the movie and waited in lobby for the my niece and granddaughter. Two employees spoke to me and they were very courteous. And said I could get a refund. After the movie was over I went to the desk to do so and the manager was there who I had not talked I asked for the manager He informed me he was the manager. His tone was so hostile different than the other employees I had talked to before Toend all of this. I was so upset with his handling of this situation. I left in tears In other words an unpleasant situation was made even worse by and employee who is supposed to set the standard for those he works with. I don’t know how to lodge this complaint to corporate still looking for that. I am 70 years old. Ism hoping someone who this to know this manager should not be in this position. I was going to let it go till I found out my sister had to deal wit he because of and over charge and was treated the same way. This is the 278 theater if I had to rate theater it is good except for the managers customer service it is terrible
My wife and I have been going to AMC for a very long time. We have bought a lot of popcorn and drinks and watch a lot of movies. I don’t know if it’s the girls working there making new policy on how much popcorn you put in that tub or if your policy to only put 3/4 into the bucket but the last few times I have had to ask to fill it up. The reason I like going to the movies is to watch and eat and drink and relax.
I drove all the way to the movies and everything went wrong. First thing was they didn’t have any food not even popcorn they also had no sodas, they had very little candy but we skipped dinner to eat there but no food. Then while we watch the movie twice the movie messed up and not only that but the whole time there was two red lines across the screen, we had brought this to the managers attention and the manager strictly said to my face if you don’t like it go somewhere else. This is horrible service.
I was at AMC in Methuen,MA on 10/16/22 and halfway through the movie I saw a couple mice running around. I had to leave and couldn’t even finish the movie!
My fiancé and I came to see “Pearl” in Bensalem, PA on 9/28/2022. We took a couple bites of our popcorn and set it down in the next seat for maybe all of 5 mins and next thing you know we hear a noise, my fiancé looks in the bag and there is a mouse in it! I’ve had mice and they usually won’t come anywhere near people! But here, they come up right next to you.
What a disgrace your theater is. Every time we visit we have to wade through trash in parking lots well as uncut grounds with litter embedded in shrubs. A real black eye compared to virtually every other AMC I go to in other communities. It’s almost like management has lowered standards of cleanliness knowing there are few other options. Next time check out the stains and whatever is ion the front doors. Try this. Employees all take a walk outside for ten minutes to clean their work space. Have some pride please. New Orleans theater doesn’t have to be as dirty as Bourbon Street to make us feel at home.
Someone in corporate needs to go check the activities taking place in the Essex Green movie theater in West orange NJ. The supervisors and general manager are rude and not professional at all. I’m not sure what kind of training is provided, but they need to learn how to speak to staff and how to manage their staffing.
We just got here in Bluefield wv to see a movie and the room we were put in is so so nasty. We used to come alot and stopped for awhile because of the filthiness of each theater. The seats are black. Most of the seats are broken. All the seats are black and nasty. Our clothes are dirty when we leave. Something needs to be done.
Honestly I was excited about going to a movie theater after 2yrs of not going. I downloaded the AMC app since it’s the closet place to my new home and bought my ticket, food, candy and even joined one of the perks programs. I ended up spending $50 before I got their. I arrive no line, when to pick up my express food and sat down in my theater. Sanitized my hands and started to eat my food and watch the previews. I thought it was just me but it was hotter than I expected inside. I gave it a few minutes and decided to go to the customer service desk and as of the AC was on and if not can you turn it up. They asked my theater number and I said 10. I sat back down long enough to see a few more previews and finish my pretzel. I couldn’t do it, I had to leave.
I went back to the customer service desk and while waiting in line to request a refund, I started to notice everything. There was an employee sweeping and wiping things down in the lobby and stopped to go to the bar and assist the customers in line since no one was at the bar. He didn’t wash his hands before he prepared their beers and cocktail. Then I get to the desk and girl has I guess her lunch of chicken strips and fries on the barstool next to her eating. I politely asked for a refund due to the uncomfortable temperature in the theater. I was actually surprised you usually need a jacket or sweater. I attached my proof of purchase to show proof. Good luck I’ll be going back to Regals and ending my perks at AMC. The employee didn’t even apologize or try to retain my service.
Drove an hour to pick up my 80 year old mother to take her to the movie. After we got there, spent $30 on concessions and waited another 30 minutes they CANCELLED the showing of the movie we had come to see. There were about 30 people in the theater with us. Adding insult to injury they wouldn’t even give us our money back and told us that the best they could do is to give us coupons to return on another day. The Orchard Theater in Westminster Colorado… do not go there! Didn’t really even apologize. Unbelievable I will never step foot in this theater again.
Today I bought tickets for the dine in Hackensack location. There was no dine in service. What is the point of saying you have dine in service. Had to wait in line for 30 minutes for food. I’m never coming here again. What a waste of time. Disgusted.
AMC Palace 10 in Houma Louisiana.
I don’t usually complain on here about stuff like this but me and my mother went see Elvis today at the Palace, really loved the movie but as for the palace and so called renovations we were really disappointed. The “new” seats were smaller than what I remember the old seats being. I agree with earlier comments they did the bare minimum in renovations to open back up. And having to pay $32 for 2 medium drinks and 2 regular popcorn, and having only 1 of the 4 soda machines working, it was absolutely ridiculous. With the theater in Morgan City 20 to 30 minutes right down hwy 90 viewing the same movies for cheaper and cheaper concessions you would think the palace would do better, like lower their prices tickets & concessions, or make the movie experience worth paying more with better seats and upgrade throughout the whole theater, I will be going to Morgan city to watch movies from now on.
So yesterday, in Gaithersburg at the RIO location, we send our step daughter to the movies with a friend, we order her food ahead of time because that’s a service you offer.
We ordered the food at 140pm, it says it will be delivered at 155pm, it was not delivered until 231pm, now to a child that is a big deal. She is 12 so she felt nervous about going to the concession stand to check on the order, and she didnt want to miss Minions. But she reluctantly went, there was a line and she didnt want to wait in line and really really miss some of the movie. Luckily the food was delivered to her seat, her friend texted her and let her know that the food came.
The point is, what’s the purpose of having the order food service, give a time, and then not deliver the food on time, 40 minutes late? We didnt receive an email or notification that the food would be late, so we have a 12 year old child hungry worried about the order. Unacceptable. If u cant deliver on time, or notify u will be late, what is good us ordering ahead of time?
Sorry but first of all, why in the world would you send a 12 year old to the movies without a legal guardian? Even if she was with a friend? I am assuming her “friend” was the same age. None of my business but this is concerning and unacceptable. On the other hand, anything serious can happen to her without adult supervision. She ain’t even a teenager yet. As you said she felt worried and nervous, think twice before sending a minor to the movies ALONE.
I was at the AMC309 in North Wales On Saturday the 22. I am disabled and a chronic pain sufferer. When my wife and son asked me to join them at the movie I said only if you can reserve the three back center handicapped seats. It’s a shorter walk and more comfortable for me. I fidget a lot and move around because I have difficulty getting comfortable. We were able to get those seats. Before the movie started a young lady from the theater came and asked us if we could move down to the next row, there was someone in a wheelchair with two companions and they wanted to sit together. Obviously they didn’t make reservations. We politely said no which made me feel horrible. When they brought the family in they sat the wheelchair and another person next to us. It was very uncomfortable. I felt so bad I wanted to leave and give them our seats but I felt bad for my wife and son because of my condition we don’t get out together much.
The young lady from the theater was very polite but we should never have been put in that position. It wasn’t fair. After the movie I found out my wife felt just as bad as I did. If I was alone I would have asked for a refund and left so they could have those seats that’s the type of person I am. You need to let your employees know that it may have seemed like a minor request but those things can make people uncomfortable. Hopefully you can learn from this.
Thank You
AMC Evansville 16, 5600 Pearl Dr, Evansville, IN 47712.
It was extremely hot in #8 a week or 2 ago. I was sweating just watching a movie. I talked to a young employee and she was very professional. She stated it being extremely hot lately they have had issues keeping it cool. She said she would report it to her manager and could offer a refund. I only paid $5 for the tickets, as they were only $5 and I had $5 dollars off through my wife’s account. The last 2 movies I’ve seen their the soda machines were down. This last time one out of the 4 was working.
It was gross. The entire tile area around the Coke machines was so sticky, the butter and salt was even worse. The food all over the floor behind the concession area, the women’s bathroom had a giant red slushy that had been poured all over the floor as you entered that had been there a while because it was so sticky. The counters around the sinks I’m not sure what was smeared. Just blown away. It used to be such a nice place. This place definitely needs some Corporate oversite
AMC 12, Springfield, IL
We haven’t been to the theater in a while. We were dismayed to see so much trash in the parking lot (not the theater’s fault,-hard to understand people throwing their trash in the ground-but it does need to be managed). Most unsightly were the weeds everywhere. I don’t ever remember it looking so seedy. If there weren’t cars there, we would have thought the theater wasn’t open anymore.
Thank goodness the inside looked ok.
We went to Amc Springfield 11 theatre in Springfield Mo. The place was filthy, and hardly any staff. There was only one lid left when I filled my drink, and paper straws! Do you know what happens to a paper straw after a little while in an icee? It collapses! You can’t drink through it after just a few minutes. The bathrooms were disgusting and had soap dispensers pulled off the wall, and only a few drinks that worked. Probably the nastiest thing though was the filthy carpet! This used to be the place we chose for watching movies, but it’s NOT an AMC quality theater any more! Someone should monitor and maintain their theaters better!
I looked at the reviews for the Rapid City AMC theater and the reports of foul odor and filthy facility have been ongoing for years so I decided to try to reach corporate with my comments. I see that the same comments are being made about all AMC theaters.
Yesterday, July 5, 2022, I went to AMC Festival Plaza 16 in Montgomery, AL. The cost of my ticket was $7.14. The ticket sales are at the concession stand. After handing the young lady a $20.00 dollar bill, she handed me change in the amount of $12.00. I told her she shorted me $.86. She said there were no tills in the drawers for change. The friend who was with me handed her the correct change, which the lady had no problem accepting. NOW, 86 cents is no big deal, but say 200 people can to the theater in one week
That is a $172.00 haul. That, in my opinion is stealing. I do wonder that with concessions and movie tickets, just how many AMC movie goers have been ripped off. I do repeat, One person or 10 is no big deal. The question is how many people has she refused to give them their change. I know you are a good and honest company, but please have someone watch this employee before she keeps doing it.
I recently attended a movie at your theater in Grand Island, NE. You need to know that it was filthy. The doors, carpets, theater seats, bathrooms, everything needs updated and cleaned. I didn’t even want to touch anything! This is the main theater of a town of 50,000 people. Is this the best you can do? I am sure AMC does not want this type of image or they will not be in business long. It really appears that they are only interested in money and not realizing how many more movie goers they would gain with a destination type theater. Please consider renovation of this location. Until then, we will be streaming and traveling to nearby towns for our movie experiences.
I had a complaint on my movie visit 6/25/22 in the Wilson NC theater. I made the complaint to the CHILD manager at the theater, there was really no concern about my dissatisfaction or no concern on his part to resolving the issue. When you have children running your business and the General Manager of the theater does not have a name or will not communicate with you when your phone number for him to call shows poor management on the AMC Corporations part. Movies should not be scheduled to show in theaters that have no air especially when the General Manager and the Manager of the theater know the air is broken when they sell the tickets. Per the CHILD manager when questioned about the air not working in the theater the response was “we knew it was broken and they had been trying to get it fixed”. Why would a movie be scheduled for a broken theater???? Better yet….why does the General Manager not have regular work hours like most jobs. The CHILD manager had no idea if and when the General Manager planned to work since he “made his own hours”. Movies are an expensive venture that customers choose to pay for and customers do not expect to have to suffer through with no air. With the customer service I received I understand why people choose to wait for movies to be streamed and not pay the astronomical cost of going to a movie. Was my first one in a long while and will be my last one going forward!!!
We were at your Grand Rapids facility last night. It is dirty, messy and lacks basic housekeeping. The staff has a “don’t care” attitude approaching rudeness. There were 10 people in line for refreshments with only one server. Other staff members were laughing and conversing at the desk. Overall, it was a bad experience. We will go elsewhere for our next movie.
Similar problems as other folks. Have tried to cancel wife’s a list several times. Without luck. They’ve gotten bunches of our dollars and we haven’t been to a movie in over two years.