Head Office
Air Canada Centre
PO Box 14000, 7373
Cote Vertu W, Bldg 2,
Saint-Laurent, QC H4Y 1H4
Support:
Phone:1-888-247-2262
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About Air Canada
Air Canada is the flag carrier of Canada and is currently the country’s largest airline in terms of fleet size. One of the most trusted names in the airline industry, the airline is headquartered in Montreal, Quebec and operates flights to almost 207 destinations around the world. Air Canada operates via multiple hubs, including the ones in Montreal Trudeau International Airport, Toronto Pearson International Airport, and Vancouver International Airport. Air Canada is a founding member of Star Alliance. Historically, the airline was originally named as Trans- Canadian airline. It began operations in 1938. In 1965, the name of the airline was changed to Air Canada after the then government gave its approval. This 83-year-old airline had flown 48 million passengers by the year 2017. Air Canada has multiple divisions that include Air Canada Express, Air Canada Cargo, Air Canada Rouge, and Air Canada Jetz. While Air Canada Jetz provides private jet service, Air Canada Rouge is a leisure airline.
Baggage Info
Air Canada allows its guests to carry luggage weighing 32 kg free of cost. Any additional weight, if carried, needs to be paid for. Air Canada explicitly asks its passengers to arrive at least 120 minutes before departure so that additional bags can be checked out on time. The dimensions of bags shall not exceed 292 cm in linear dimensions and or 203 cm in length. If the luggage does exceed the above limits, the passenger needs to contact Air Canada cargo. As far as the hand luggage or carry on is concerned, Air Canada allows its guests to carry a standard article of 55 cm x 23 cm x 40 cm and a personal item of 33 cm x 16 cm x 43 cm in dimensions. There is no weight limit on the carry-on. However, it must be able to fit in the overhead bin.
If you want to carry sports equipment, you will be required to register your equipment at least 24 hours before your flight. However, you will need to ensure that the case in which your sports equipment is packed does not contain other items such as clothing. Certain equipment like Bobsleighs, Canoes, hang gliders, Luges, and Windsurfing equipment are not allowed to be carried in the plane. In case your baggage is delayed, you need to immediately contact or notify a baggage service agent at the airport at which your flight lands. The baggage service agent will ask you to produce your contact information, description of your luggage, the baggage claim stubs, and your boarding pass. An incident report will be created from this information that you will be able to track on the WorldTracer website.
In case you find that your baggage is damaged, you will need to report to the Air Canada baggage service counter before leaving the airport. Air Canada even goes to the extent of providing replacement bags in certain airports. You can also report damaged bags using the Air Canada website.
It’s been 2 weeks since we arrived at Pearson from a 3 week vacation in Europe. We arrived at Pearson but no luggages. We are told to contact customer service baggage support centre, then told to complete missing baggage forms online and to track our baggage online and guess what no success! No one has answers about our luggage and no one replies when an email is sent. Air Canada being a huge airline should be ashamed for allowing this nonsense to happen. You caused this and yet we have to do the run around with calls and filling out information online etc to reach nothing but a dead end and frustration buildup. All I want is my 2 luggages with no more headaches. Get your act together and return our luggages!!!
Very disappointed with Air Canada this year. They have lost my 2 baggages traveling from Ottawa via Montréal to Milan Malpensa. There is no tracking information on their whereabouts, very maddening!!! Very poor customer service for an airline that is supposed to be the flag carrier of Canada!!!
Travelled from Dubai to Toronto on 1st July, checked my stroller at the Gate, and it was not there when I reached Toronto. 14 hr flight with a 15 month old baby, and no stroller at the other side. Not good. Tried to contact Central Baggage Office but no answer. Cannot get an incident report number to make a claim. Such a colossal mess. Air Canada really needs to do something about the state of their airline!
We were travelling from Edmonton to Baltimore on June 26, 2022 flight number 176 and 8680 to Baltimore. We have two checked in baggage and we didn’t receive them in Baltimore as per my file reference number BWIAC27667. We flew back from Baltimore to Edmonton on June 30, 2022 still not receiving the missing two baggage (baggage numbers 0014118974 and 004117777. Up until now we can’t trace the baggage as they have promised to deliver them to my home address. We tried calling their baggage support center for following them up but there’s nobody available to entertain our unfortunate dilemma.
I am trying to locate my removed item. I contacted Air Canada on June 13th, 2022 the day of my flight. I was told CATSA would contact me within 5 days. CATSA did not contact me. I contacted them, I was told by CATSA that Air Canada would have the removed item.