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Contact of Malaysia Airlines customer service

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Contact Malaysia Airlines: Find below customer service details of Malaysia Airlines, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Malaysia Airlines. Besides contact details the page also offers information and links on services of Malaysia Airlines.

Office Address:
Malaysia Airlines
Ground Floor,
Admin Building 1A
MAS Complex A

Support:
Phone:1 300 88 3000 (booking)
Email:[email protected]

Flight Status
To check Malaysia Airlines flight status online click here

Flight Schedule
To check flight schedule online click here

Check-In
You can check-in online, through mobile or from Airport kiosks. You can only check-in online 48 hours up to 90 minutes before departure. To check-in online right now click here. To check-in through mobile visit flymas.mobi on your mobile phone. You will receive your boarding pass via SMS and email.

Baggage Information
Checked Baggage: First Class passengers can carry upto 40 kg while Business Class passengers can carry 30kg and Economy Class passengers 20kg. If flying to North and South Americas, Economy Class passengers can carry upto 23 kg and Business Class passengers upto 32kg.

Hand Baggage: Business Class passengers can carry two pieces with weight upto 5kg each. Economy Class passengers can carry one piece upto 5 kg weight.

Track Lost Baggage
To trace your lost baggage click here

Enrich
Enrich is Malaysia Airlines’ frequent flier program. You can earn miles every time you fly with Malaysia Airlines or its partner airlines. You can also accrue miles on hotel booking, renting car, shopping and much more. Enrich has four tier levels: Blue, Silver, Gold and Platinum. To join Enrich right now click here

Malaysia Airlines Destinations
Malaysia Airlines flies to Perth, Adelaide, Melbourne, Sydney, Brisbane, Auckland, Bali, Denpasar, Jakarta, Kuching, Tawau, Kota Kinabalu, Medan, Singapore, Kuala Lumpur, Phuket, Ho Chi Minh City, Manila, Bangkok, Yangon, Phuket, Hanoi, Taipei, Shanghai, Seoul, Dhaka, Hyderabad, Chennai, Colombo, Male, Bengaluru, Mumbai, Karachi, Delhi, Jeddah, Dubai, Doha, Bahrain, Cairo, Johannesburg, Cape Town, Tashkent, Istanbul, Rome, Frankfurt, Copenhagen, Stockholm, Paris, Manchester, Belfast, Dublin, Oslo, Buenos Aires, Cape Town, Los Angeles and more.

About Malaysia Airlines
malaysia-airlines-pictureMalaysia Airlines was established in the year 1947 and was then known as Malayan Airways. The airline, as the national carrier of Malaysia, has its main hubs at Kuala Lumpur International Airport and Kota Kinabalu International Airport. Currently, Malaysia Airlines flies around 50,000 passengers daily to some 100 destinations worldwide.

Malaysia Airlines is one of seven airlines to be ranked as a five star airline by Skytrax. For over three times Skytrax awarded Malaysia Airlines with ‘World’s Best Cabin Crew’. It also won ‘World’s Best Economy Class Award’ and ‘Staff Service Excellence for Asia Award’ in 2010. In addition to the Skytrax awards, Malaysia Airlines was awarded ‘Asia’s Leading Airline’ and ‘World’s Leading Airline to Asia’ by World Travel Awards. Malaysia Airlines’ subsidiaries include Firefly and MASwings.

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120 Comments

  1. KHOO OUI CHUN Reply

    I made the Return trip booking which was flying from Singapore to Penang which requires a transit at Kuala Lumpur on 25 January. However, I have informed the ground check in crew that I would like to land at KL airport and take land transport by myself to Penang. The crew only informed me that she would send my luggage to Kuala Lumpur. That’s all!

    However, today 4th Feb I am at Penang airport trying to check in my return flight back to Singapore, the ground crew informs me that my PEN-KUL-SG tickets are no longer valid because I did not complete my flight from Kuala Lumpur to Penang on 25th Jan. I am extremely frustrated why the ground crew at Singapore never highlight to me before I explained to her my plan?

    I called to Malaysia airlines customer service center and they told me this is their standard t&c, they will not do anything for me but just ask me to rebook another ticket with the standard price which is MYR 700. I am really disappointed about this encounter.

  2. Nagaratnam Mootatamby Reply

    I flew from Melbourne to Kuala Lumpur on 30/2/2020, flight MH148. I wish to highlight the following:
    1. I used my enrich to upgrade to business class. No problems with the luggage when I flew from Kuala Lumpur to Melbourne on 15/12/2019. On my return yesterday, I was told I only entitled to 25kb check in luggage instead of 40kg. I was stuck, later after some appeal they increased my allowance to 35kg. Thanks. I had upgraded to business class in the past using enrich and I was given 40 kg baggage allowance. I actually double checked my entitlement by phone with customer service at time of upgrading and they confirmed I was entitled for 40kgs. I was not notified or reminded of this at anytime. I had to leave some of my luggage behind.
    2. I had requested for vegetarian meal. I must say they had hardly anything to offer me. I was at the airport at 11am and the flight took of at 3.10am and arrived KLIA at 8.29pm. Only a single meal was offered with hardly any choice and had a mee goreng and Teh tarik later upon request. The noodle was stiff and dry .
    3. I had over the last 40 years been traveling by MAS with comfort and excellent service but unfortunately I have been observing the gradual decline in the quality of service.

  3. Posting comment here despite knowing Malaysia Airlines will not attend to it.

    Recently Malaysia Airlines no longer allows enrich ID to login but requires the login to be done using email address. To do this I need to do some sort of upgrade just to realise that my enrich ID is no longer valid. So I called the helpline and they said my enrich account has become invalid due to inactivity. How is it possible when my latest reservation was two months ago? So they asked me to drop the booking reference etc to [email protected] for assistance. So I did it but received no replies despite one week has passed. So I sent a gentle reminder. No replies still. So I called the not so helpful helpline again and they asked me to do the same thing again. I started to question them what’s the point of sending email when that email is not responding. So they gave me [email protected] so that they can kind of checking why the delay of the relevant department in replying my email. I forwarded my email to them just to receive reply that my account has been inactive please contact the helpline again. Helloooo oooooooo so I gave up and decided to sign up again using the same email address just to be informed that there’s enrich number signed up with it and please login using enrich ID.

    Malaysia Airlines, I’m really disappointed in your customer service.

  4. José Luiz Carille Reply

    I bought my ticket from the internet, made the payment through maybank2, received the bank’s confirmation email, the money was deducted from my account and I didn’t receive any confirmation email from Malaysia Airlines. My flight is 7th September – Saturday – from Kuala Lumpur to Manila in Philippines.

  5. John Lovell Reply

    Malaysia Airlines from Auckland to Kuala Lumpur was basically a good flight BUT there were two areas which desperately require attention.
    1.. Toilet facilities. This plane had the minimum number of toilets which were heavily used. Midway through the flight they were filthy and basically a health hazard. Despite having complained to the head attendant about this on more than one occasion nothing was done.
    Nearing the end of the flight they were even worse, so much so that it became a real concern as to use them or not!!
    We could not use this airline again without written guarantees that toilet facilities were sanitary and clean.
    2… Staff Attitude. The staff do their job. That is .. just the bare minimum. They bring you water if you ask.. They answer questions yes or no.. they rarely smile
    They are aloof..They are unfriendly. Their attitude is ” You have invaded our space so stop complaining”
    We do not clean toilets, we do not bring a tray of water or juice around as part of the experience, we do not do any more than we have to.
    Now we understand each other enjoy your flight..
    There are other airlines to choose from so you decide.

  6. If you have any complaint of the terrible customer service of Malaysian Airline, making sure you also post on their facebook so more people are aware of it.

    I just talked to a MAS representative that just misguided me telling a B seat is a window seat until I confronted her that I have the seat map in front of me, and no airline has B seat as a window seat. The two airlines customer service ( MAS & Oatar) each do not take the responsibility of having my booking and helping me to select my seat ( I can’t get my seat assigned on both airline website too). After 5 phone calls, then MAS representative SUDDENLY can find my booking.

    I am a Malaysian, I would like to be proud of our national airline, but this is embarrassing, the kind of unprofessional customer service they provide.

    • Michael Young Reply

      Reading the below comments clarifies for me how unprofessional and totally incompetent Malaysia airlines are. I completely understand that issues may arise and airlines may need to change or alter bookings or may need to cancel flights but the way the company then provides this information to their customers or assists their customers is abominable. They are completely clueless when it comes to resolving customer complaints. My flight was cancelled from Sydney to London, 4 hours prior to departure, without any apology or reason given. Following this, I was given a flight the next day to London which I accepted. My bag was then lost. No-one helped me when I arrived in London, no compensation was offered. Malaysia airlines told me I would have to wait for 6 days to find my bag! They didn’t offer me anything to cope with the fact I had nothing but the clothes I was wearing for 6 days. Absolutely disgusting customer service for such a well-known airline.

  7. Dhinakaran Reply

    Booking ref :KHHZBS
    Travel date: 03.06.2019 from Sydney to Chennai
    Under above reference we have got bookings from Malaysian Airlines, at last minute we have been told the booking is cancelled by travel agent. If there is a cancellation or changes made by travel agent how come Malaysian airlines not informing passengers about the cancellation/changes made when they have email id and contact telephone number. Unfortunately all onward bookings made accordingly original plan, now passengers couldn’t fly. When contacted Malaysian Airlines the response seems to be very poor, they didn’t even inform us about this, and not even feel the responsibility to inform customer when they have contact details. I don’t even know where to complain this issue. Not aware Malaysian airlines would contact us to know more about this issue. I am ready to discuss with Malaysian Airlines

  8. Mohamed Tawfeek Hassan Reply

    I’ll be flying Business Class to Kuala Lumpur, Malaysia, tomorrow; 27/3/2019. I called the enquiry telephone number +60378433000 at 12.10am Korean time to enquire about halal food. I spoke to Tim (he would not give his full name & he does not sound like a Malaysian) & he told me that he was not sure whether the lounges provide halal food. He does not seem to be sure of what he was saying. Only when I ask for his full name that he said he would check the information but terminate the line prematurely and left me hanging.on the line. This was really rude and unprofessional of MAS staff. I regret flying MAS if this is how they handle the customer.

  9. Not surprising to read all the bad reviews dated back to a year ago. I emailed Enrich reward programme on 22.2.2019 to update my profile. Even though i have sent them (as requested by them) a properly scanned passport, they replied that they are unable to open the attachment!! It reminded me of my bad experiences a few years ago with luggage being forced opened by unknown, luggage missing, luggage not with flight i am on.

    MAS, please read through all the bad reviews and improve on them. You are creating bad reputations for yourself if no improvement to services are made.

  10. Not surprising. The service as MAS is so freaking bad in my experience too. Lives up to the Malaysia standard. Sent multiple emails to [email protected] about fare issues and it’s been more than two weeks and I haven’t gotten a reply. It’s so sad that almost all the posts on this page are negative! But so expected!

  11. What is the point of posting comments here when nobody replies?
    Following on my earlier complaint about my delayed baggage in April 2018, I submitted my claims in May after getting someone to respond. Then only in October I was told that the Claims department could not pay as my bank rejected them. I checked with my bank but there was no record of any submission by MAS. I was told to give another account, which I did. Until to date, despite repeated emails, I had not received any updates of the second bank account.
    What is happening?

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