Malaysia Airlines is the flag carrier of Malaysia and operates flights to several destinations in Asia, Europe, the Middle East, and Australia. According to Skytrax, a well-known airline rating organization, Malaysia Airlines has a 3-star rating out of 5 stars. The airline’s main hub is the Kuala Lumpur International Airport, or KUL.

The airline was founded in 1947, making it 76 years old as of 2023. It is owned by Malaysia Aviation Group (MAG), which is a subsidiary of Khazanah Nasional, a sovereign wealth fund of the Malaysian government.

How to Contact Malaysia Airlines

Malaysia Airlines has its headquarters located at Level 1, Administration Building of Kuala Lumpur International Airport. You can call 1 300 88 3000 or +603 7843 3000 (within Malaysia) for queries on reservations or lost baggage.

Here are numbers for other important regions: 132627 or +603 7843 3000 (Australia), +86 400 601 5331 (China), +852 3001 0026 (Hong Kong), +65 6723 1009 (Singapore), +66 2787 3513 (Thailand), +1 669 288 7053 (US), 1 300 88 3000 (UAE), and +44 033 0365 0080 (UK)

If you have a query on the frequent flier program, you can write to [email protected].

Overview of the Airline

As of September 2021, Malaysia Airlines had a fleet size of 63 aircraft, including Airbus A330s, A350s, and Boeing 737s.

Malaysia Airlines offers various features and services to its passengers, including in-flight entertainment, a loyalty program, and various cabin classes, including first class and business class.

Let us share this for your knowledge that Malaysia Airlines has won numerous awards over the years, including the World Travel Awards for Asia’s Leading Airline, Asia’s Leading Airline Business Class, and Asia’s Leading Cabin Crew.

Travelers choose to fly with Malaysia Airlines because of its comfortable cabins, friendly service, and competitive fares. Additionally, the airline maintains a good safety record and offers a range of destinations, making it a great choice for both business and leisure travelers.

Some of the airline’s popular destinations include Bangkok, Beijing, Hong Kong, London, Melbourne, Sydney, and Tokyo.

Know the Popular Routes

Malaysia Airlines flies to more than 50 destinations worldwide, including domestic and international destinations. It operates flights to various places in Asia, Australia, Europe, and the Middle East, connecting passengers to major cities and tourist destinations. However, the exact number of destinations served by the airlines may change from time to time due to various factors, including market demand and route optimization.

The main hub of operation for Malaysia Airlines is Kuala Lumpur International Airport (KUL), which is located in Sepang, Malaysia. The airline also has a secondary hub at Kota Kinabalu International Airport, which is located in Kota Kinabalu in Malaysia.

It connects various cities and destinations worldwide, including Bangkok, Beijing, Singapore (city state), China (country), India (country), Indonesia (country), Korea (country), Japan (country), Jakarta, Manila, Seoul, Shanghai, Tokyo, Amsterdam, London, Paris, Frankfurt, Istanbul, Auckland, Brisbane, Melbourne, Sydney, Perth, Adelaide, Jeddah, Medina, Muscat, Riyadh, among others

Malaysia Airlines is a popular choice for travelers looking to explore Asia, Australia, Europe, and beyond.

How to Book Your Flight with Malaysia Airlines

  1. Visit or its mobile app.
  2. On the home page, click on the ‘Flights’ tab on the left side of the page.
  3. Enter your departure and arrival cities in the appropriate fields, and select your cabin class and select the number of passengers from the drop-down menu.
  4. Select the option which suits your preference — One-way, Round Trip, or Multicity.
  5. Select any additional services such as meals or extra baggage allowance.
  6. Review your itinerary and the total price of your booking before pressing on the ‘Book Now’ button.
  7. Enter your personal information and contact details, including your name, email address, and phone number.
  8. Select your preferred payment mode and enter your payment details.
  9. Review and confirm your booking details and make the payment.
  10. Once your payment is processed, you will receive a confirmation email with your booking details and e-ticket.

You can contact their customer service for assistance if you encounter any issues during the booking process.

Malaysia Airlines offers several payment options for booking flights, including credit and debit cards, online banking, cash, PayPal, but it may vary depending on the country and currency of your booking. Moreover, some payment methods might incur additional fees or charges, so it’s best to check with Malaysia Airlines, your bank or payment provider for more information.

How to Check-in for Flight

Malaysia Airlines allows flyers several ways to check in for their flight, including online check-in, mobile check-in, self-service kiosks, and airport check-in counters. Here are the steps to check-in for your Malaysia Airlines flight.

Online Check-in

  1. Visit the official website of Malaysia Airlines, and click on the ‘Check-In’ tab.
    Enter your booking reference or e-ticket number and your last name in the appropriate fields and press on the ‘Check-In’ button.
  2. You can check-in online between 48 hours and 90 minutes before your flight departure time.
  3. Once you complete the check-in process, you can print your boarding pass or download it to your mobile device.

Mobile Check-in

You can also check in using the Malaysia Airlines mobile app, available for iOS and Android devices. Log in to your account and follow the onscreen instructions to complete your check-in. You can then access your mobile boarding pass on your device.

Self-Service Kiosks

Malaysia Airlines also provides self-service kiosks at select airports, which allow you to check-in and print your boarding pass. Simply follow the prompts and scan your passport or e-ticket to retrieve your booking.

Airport Check-In

If you are not comfortable with any of the above methods, you may try out the safe and tested one by checking-in at the airport counters. Check-in counters typically open 3 hours before departure for international flights and 2 hours before departure for domestic flights.

How to Manage Your Booking

If you have booked a flight with Malaysia Airlines, you can manage your booking through its website or mobile app.

First, visit the Malaysia Airlines website, and click on the ‘Manage Booking’ button by first pressing the ‘Manage’ tab on the home page. Enter your booking reference or e-ticket number, along with your last name, and click on “Retrieve Booking”.

You will be able to view your booking details, such as flight itinerary, seat selection, and meal preferences. If you must make changes to your booking, click on the appropriate option, such as ‘Change Flight’, ‘Add Baggage’, or “Upgrade Cabin Class.” Keep following the prompts to complete your desired changes to the booking.

Changes to booking, such as flight date or route changes might incur additional fees or charges. It’s always best to check with Malaysia Airlines or your travel agent for more information on the specific terms and conditions of your booking.

What You Should Know of Frequent Flyer Program

The Frequent Flyer Program of Malaysia Airlines is called Enrich. It allows members to earn and redeem Enrich miles for flights, upgrades, hotel stays, car rentals, and other travel-related services.

It offers several tiers of membership — Enrich Blue, Silver, Gold, and Platinum. Each tier offers different benefits and privileges, such as priority check-in, extra baggage allowance, lounge access, and bonus miles.

As a member, you can earn Enrich Miles by either flying with Malaysia Airlines or its partner airlines. Miles can be redeemed for flights, upgrades, and other rewards, starting at 4,500 miles for a one-way domestic flight in Malaysia.

Enrich also offers a Family and Friends program that allows members to pool their miles together to redeem rewards faster. Members can also transfer miles to other Enrich members or donate them to charity.

To join Enrich, you just have to sign up on their website. Membership is free, and new members can earn bonus miles for their maiden flight with Malaysia Airlines or its partner airlines.

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Last Update: April 25, 2023