Hoover Head Office
Pentrebach
Merthyr Tydfil
Mid Glamorgan
CF48 4TU
Phone: 01685 721 222
Hoover Customer Service
Phone: 03444 995599
Phone: 01204 556100
Phone: 03446 923 609 (request repair)
Phone: 03443 712758 (Hoover spares)
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About Hoover
Hoover is a domestic appliances manufacturer that was founded in 1908 in Ohio. In the UK, it became a registered company in 1919. Part of Hoover Candy Group, the company employs over 1,350 people in the UK.
Hoover’s range of products include vacuum cleaners, carpet washers, floor polishers, steam cleaners, irons, washing machines, washer dryers, dishwashers, freezers, built-in range cookers, ovens and hobs. Vacuum cleaners, being a top selling category, come with upright, cordless stick or corded handheld models.
Locate a store nearest to your address here. You can also purchase Hoover products online. Purchases can be made using Visa, MasterCard and Delta cards. Each product is listed with pictures, technical specifications, features and the attachments. Upon purchase, you can register your product here to keep track of warranty and servicing.
Products purchased on the website can be returned within 14 days. The goods must be in original and unused condition. Hoover products come with a guarantee of 12 months. If a repair should arise, reach the customer service to schedule a visit. Hoover has engineers spread across all major counties.
Note that Hoover has a separate web shop for buying spares for its products. You can find spares and accessories for vacuum cleaners, steam mops, kitchen appliances, washers and dryers. Belts, filters, bags, handles, burshrolls, wheels, hoses, extension tubes, bins, are among other spares that can be purchased. For more information or queries on store locations, online shopping, warranty, repair, or others, reach the Hoover customer service via phone or email.
Stay well away from Hoover products! I have a dryer and a washing machine! Both have issues, 3 years old and had terrible customer service, I even had 10 year guarantee parts on the washing machine but was told I had to pay for it ! At £145 I said I couldn’t afford that I go to a food bank! He said “it wasn’t his problem, he just quotes the prices”. He was so rude and unprofessional.
My hoover fridge freezer has stopped working after only 3 years. I contacted the hoover candy domestic repair team and paid £145 to have it fixed. 2 months later and it still has not been repaired. I am appalled by the time it is taking to resolve the issue as having a young family without a fridge freezer has been incredibly stressful. I have contacted the customer services team several times with no resolution in sight.
Hoover was once a well respected Brand. It is now had to sell its quality to quantity. Terrible finish on the products, terrible customer service handled by 3rd party . This is how once good companies slide down the scale.
Bought a candy washing machine 16 months ago, now the carbon brushes need replacing and just been informed that i cannot buy brushes for my model number but have to buy a new complete motor at a cost of £169 this is absolutely disgusting that you don’t have parts for this item. If there is no possible remedy that is available, then i will have to scrap the aforementioned item. If this is the case then rest assured i will never buy from candy/ hoover washer again, for your information the model number is Candy CS014103TWCBE-80
Disgusting customer service.. Can’t get through on phone at all.. Had tumble dryer 3 days and is knocking on each revolution… I’m sure if i wanted to purchase something I’d get through straight away
I Bought a DXC9TCER condenser tumble dryer. The start/pause button bleeped when pressed but only came on now and again. I thought this was faulty and was going to send it back. I spent hours on the internet reading reviews and a lot of people had this same problem. One lady said an engineer came out and it worked for him and that her thumb was not big enough ?? I pressed the start button with the flat of my thumb instead of tip of finger and it works every time. Think this should be written in the manual.
I am trying to report my faulty washing machine for a several months but I have been ignored. I have filled the contact form to make a complain but not sure if they will even reply to that.
I purchased a hoover washing machine 4 months ago an d had nothing but problems with it .I reported the problem to hoover and they sent an engineer out he put a tester on the machine and said that every thing was working o.k
I AM STILL HAVING PROBLEMS with it and although it is under guarantee hover has sent me a gill for £64.50 because he could not find a fault ,tried to contact hoover but was kept waiting for ages unanswered very poor after sales service and will never deal with hoover again
I can sympathise with Louise the lady in the above comment.
I purchased a Hoover cordless vacuum cleaner , it will not hold its charge, I called Hoover several times before I got through,very frustrating waiting on the end of a phone line. So Hoover sent me a replacement battery which has not solved the proble. I would like a full refund for my vacuum which cost me £150 from Muriel Kent .
, ,
Hi
I sent an email to you 5 days ago but I have received no response? I had a tumble dryer that caught fire and you replaced this with a DYNAMIC NEXT sensor condenser 9 kg and now I have a problem with this! The E15 light constantly flashes and the machine is not working; I have a disabled son with cerebral palsy and as such we have to wash/dry a lot of clothing. Can you arrange for someone to attend to this please – I am not happy as prior to the other dryer catching fire and potentially burning my house down with my family in it the dryer did actually function very well – I do not however, expect to then have to pay for the breakdown of the replacement!
Can you please cal or email me ASAP
Glynn Statham
I have contacted Hoover twice now about my vacuum cleaner. I have not had a reply. I have always had hoover vacuum cleaners,since 1970, but I am not at all happy with the last one.
How are you supposed to get a product fixed or even ask for advice when you cant get through on the phone, I spent 15 minutes this morning running up my phone bill and got no where, but BT will still want paying!
I bought a washing machine from hoover a few weeks ago. It won’t stop spinning and is causing a lot of problems. When I try to phone I’m on hold for at least 20minutes and have still not managed to speak to anyone. Such awful customer service!!! I will never be buying frim hoover again…seems lots of people feel the same way judging by the lengthy hold time on the customer helpline!
I contacted hoover candy after sales service today as our hoover bin collection clip had broken. I was told it would cost me (at a reduced rate) around £22 for a replacement bin to be sent to me. Apparently no service person would come and check it and i was told only the motor was covered under guarantee. I asked for the complaints contact details and was told there wasn’t any as based in Italy. The manager was apparently called Caroline and person I spoke to called David. Obviously I am not happy with the after care at all and will not buy or recommend a hoover candy product again.