Office Address:
Tietotie 9,
Vantaa,
Finland
Support:
Phone:+358 9 818 4831
Email:aemc@finnair.com
Links
Book Finnair Flight
To book a Finnair flight click here
Finnair Schedules/Check-in
To check Finnair schedules, manage your booking or do online check-in visit the website at www.finnair.com
Baggage
You can take your carry-on baggage into the cabin with you. All carry-on baggage must be able to fit inside the overhead lockers or under the seat in front of you. The maximum weight of a single check-in bag on a Finnair flight is 32 kg or 70 lbs. If you have extra bags you can still carry after paying the excess-baggage fee.
Check-in
You can check-in on Finnair flights through online, kiosks or airport desks. Online check-in opens 36 hours before departure of a scheduled flight and about 12 hours before the departure of a leisure flight.
Lounges
Finnair Plus Platinum, Gold and Silver members as well as Business Class passengers with Finnair have lounge facilities at their disposal at Helsinki Airport and all international Finnair scheduled flight destinations. Finnair Plus members have access to more than 400 high standard oneworld lounges around the world.
Frequent Flyer Program
Finnair Plus is a four-tier frequent flyer program that rewards members individually. You can collect points flying on Finnair and oneworld airline flights. To register visit the website at www.finnair.com
Finnair Destinations
International Destinations
Bangkok, Beijing, Delhi, Hong Kong, Nagoya, New York, osaka, Seoul, Shanghai, Singapore, Tokyo, Amsterdam, Barcelona, Bergen, Berlin, Brussels, Bucharest, Budapest, Copenhagen, London, Moscow..click here for more.
About Finnair
Finnair was founded in the year 1923 and has its main hub at Helsinki Airport in Finland. It is one of the oldest airlines in the world and is also the largest airline in Finland. The Finnish government is a major shareholder of the airline. During the year 2009 Finnair carried a total of 7 433 000 passengers. Finnair Group currently has around 9,500 employees.
Finnair’s vision is to be number one airline in the Nordic countries and to be the most desired option in Asian traffic. The airline flies to about 60 destinations. Skytrax ranks Finnair as a 4-star airline. Visit the website at www.finnair.com for more.
Last year when I flew from Bangkok to London with Finnair business class – I upgraded from business saver to business after booking here in Australia on web jet online .
I received polite and courteous service from Finnair.
This year I also booked on Webjet -a return fare from Brisbane Australia to London UK and after realising again that business class meant business saver i tried to change the booking with web jet but could not as they informed me business saver is the highest fare they can sell.
So I rang your customer “care” number and travelled a very upsetting, useless and time wasting path trying to rectify this .
I rang 3 times because each time when I questioned the fact that they refused to help me with this i was promptly cut off !
Each consultant I spoke to was incredibly rude and the lack of communication skills they displayed has never been matched in my experience- in fact I have NEVER been treated any where this bad by any company I have dealt with in my 65 years of experience.
All I am trying to do in a polite way is pay you more money to upgrade from Business Saver to Business and I keep getting told to do it through web jet .
When I explain I have tried this twice and double checked and been told webjet are unable to sell this fare – in – by the way and very polite and friendly manner by Webjet – your customer care consultants have each time been extremely rude and then just hung up on me !
Certainly this is not great for customer relations , publicity or getting my business again – thats for sure !
PLEASE PLEASE Can someone help me !
I have written an email to the email address you provide on the websiteand it has returned as invalid and I can’t get through on the australian phone numbers provided . The toll free number has been disconnected.
Travelled from Rovaniemi to Helsinki on Feb 26 th . The flight was delayed in Rovaniemi and therefore the connection to Helsinki was so short that my suitcase did not make it to Paris, Charles de Gaulle.
Got a property irregular report with a file reference. I have called the office in Paris everyday , several times a day to figure out where the suitcase is and when it would be delivered. Same answer all the time : it is in Helsinki and we are waiting.
I was in Paris for 2 days only before I returned to my home adress in Florida.
I asked for the suitcase to be delivered here. I called again this morning the Paris office and was told that I have to be patient because they are figuring out how to send the suitcase to my home address !!!
We are in the XXIst century I believe …. this is unheard of .
It does feel that Finnair and its staff do NOT care a bit about its customers .
Not once have we been contacted either via mails , texts or phone.
It is truly a nightmare and it does not encourage us to fly with this airline anymore.
I guess this message will be left unanswered as it seems to be the sry,e of this airline .
My overhead locker was taped shut. The locker opposite was filled with toilet rolls. I was told I could not store my bags in an overhead locker. It seems that toilet rolls are more important than passenger bags.
I can understand why toilet rolls are essential, but should they be stored more appropriately.
We missed a connection flight in Helsinki because our flight from Copenhagen to Helsinki was delayed. In Copenhagen, some passengers were removed from the plane after boarding, so the flight was delayed by 30 min and as result, we missed the connection. Our family (5 people) and another family stayed overnight in Finnair provided hotel. The Finnair arranged the alternative route and finally we got to our destination 17 hours late that it was scheduled.
Can we request a compensation from the Finnair?
I haven’t even travelled yet, and my experience with this airline has been a nightmare. It took two hours to book my ticket, due to a fault in their website and a very long phone call to sort it out. Now, I receive an email inviting me to check in, but saying I have no check in baggage allowance – even though they already sent me a receipt for my baggage. I am dreading the flight itself, if this is the sort of service that Finnair offers
I bought economy comfort seats ( paid 90 euros per seat for 3) and was told we would be getting those exact seats I picked for health reasons) 2 of the three seats were inside seats in the middle section and the guy on the other side of me never got up once during the flight. The purpose of the seat reservations is so you get the seats you want for the extra tariff. Finnair reps told me that when I bought them over the phone. I want to be reimbursed for those two seats and they say they can change your seats at any time. Ummmm How about telling people that up front when you are talking to a live person. What is the point of paying extra to NOT get the seats you paid extra for. Don’t buy economy comfort seats without knowing the risk that they could infact be given to someone else for no known reason.
Please help me to get my bag from St.Petersburg to Helsinki, checked in on Monday 22 August on AY170.
as soon as possible. Thank you if you could cross check with the baggage handling on Pulkovo airport!
I havent heard anything of it and it contains books which i need for studies and also gifts to my friends here. And clothes. 1 bag, grey, 17 kgs.
Worst airline in the world!
They make bookings that you can never make (and then say it’s your fault for not realising how long it would take to get from one side of Helsinki airport to the other) – HELLO it’s your home base not mine – how should I know it will take 40min to get across it I have never been before, and the booking you made allowed for 0 min so it was a lost cause from the start
The customer service staff at Helsinki are terrible – The “lady” and I use the broadest possible definition for that, would have been more suitable as a SS office in WW2 than working at an airport in 2016
Best thing that could be done it to close the whole lot down and let someone else run the flights
It’s been more than 21 days since they lost my baggage and my trip is almost over and I still haven’t received it or any sort of help. Custom service sucks at this place and not only do they not answer my calls they don’t even bother answering my emails or anything. Very very upset and disappointed, never again.
During my flight, part of the food package was an unmarked chocolate brownie. To my horror, upon biting in I found large chunks of walnuts: a nut I am extremely allergic to. I immediately notified a cabin crew member, to which she simply responded “then do not eat it”. I looked at her with an expression equivalent to and told her that it was already too late for that and said I needed help. As I spoke, my tongue and neck started to swell and my heart was beating fast. She said “wait” and continued to serve the other passengers looking disinterested. I was freaking out because I did not have my allergy pills with me. About 5-10 minutes later (I do not know because of my fear of the situation) she came back and asked what was the problem again. By this point, my neck had swollen so that I could not swallow anything without choking. Fortunately, my wind pipe had not closed, so I could still breathe. But I had no idea if it would continue to swell or not. I felt helpless in the wake of this cabin crew indifference. She eventually walked off after I said I may need an Epi Pen if it gets any worse. During the next 12 hours of the flight, she not once ever returned to see if I was alright.
I did not have a choice when flying this airlines, but I hope I will never ever have to again.
Customer service here is terrible. FinnAir never responds to my complaint that I paid for two tickets (over $2,000) to Moscow and never received the tickets. When I talk to FinnAir, they say they cancelled the tickets and since the tickets are nonrefundable, they won’t give me the tickets. Neither any refund nor any credit on another ticket. They are just keeping my money and leaving me with NOTHING.
It would be interesting to know why exactly your tickets were cancelled. Did they give you any reason for cancellation? For what I know is, airlines do NOT cancel tickets for fun – there is always a reason behind it and way too often the reason can be found in customer’s own actions.
There have been countless occasions where a customer has showed up rowdy, drunk, disorderly, too late or without valid travel documents at the boarding gate. For instance in the aforementioned occasions airline simply has no other option than to deny the passenger’s right to fly. If your ticket is non-refundable, it means that…surprise: You will NOT get your money back!
In addition, instead of complaining anonymously in internet it would be advisable to contact the airline in question and remember that there is always a human being also on the other side.
Absolutely terrible service. Far too many gray areas that needed to be clarified, and Finnair service only contributed to making the questions more convoluted. Not to mention you have to pay to get clarification. Their service is unhelpful. They neither work to serve the customer, nor to problem-solve. I will not be flying Finnair again.
When I was in Helsinki, in the middle of multiple legs, the staff charged my wife and me a hidden fee of over 100 euros, and then pulled out a huge pile of papers (a list of rules) to justify their theft. I showed them the ticket rules I had, and said I’m not paying since I did not break any of the rules that were issued to me. They did not care that I had complied with the rules I was told, and refused to let me fly without paying; offering me the only other option of walking outside into the freezing cold at 11:00pm and without anywhere to stay! FINNAIR ARE THIEVES
Now I notice a lot of people do not get good service with fin air. I will advise everyone I know to never use fin air ever again. Fin air is horrible with customer service. Horrible.
I am highly disappointed and dissatisfied with fin air services. My sister and niece and nephew were scheduled to fly with fin air yesterday but could not do so because the Sweden consulate failed to return their passports on time. Fin air could offer them a stand-by flight or to pay the difference for a later flight, but fin air refused. The return flight is still good, so now fin air would just sell those seats. Fin air is a crooked, heartless company and I plan to go to the news station with this case. I have also advised my sister to file a legal claim against fin air immediately.
Airlines are not responsible for missing travel documents. It is ALWAYS the custome’s duty to make sure they have valid documents when flying. You should point your complaint to Swedish consulate for being slow, not Finnair. Exactly the same goes for every single airline if you have the cheapest possible ticket without the right to change the flight date, name etc.
hello! I have question.Agency helped me to buy round way ticket to USA and there was notice that it is refundable, now I’m in usa, but I want to go back by another airport so I;d like to know can I return money for my ticket?
kindly contact the agency that booked your ticket..they should help you sort the matter out
case number 1-2140878661
My wife, may self and my children will never travel again with Finnair.
I have a ticket for travel on July 2,2011.I Looked at the ticket when I paid for it online and thought everything was ok! However I printed the paper work and noticed my 14 year old sons name hade a spelling mistake. It said CoMMaugh instead it should say CoNNaugh. I have been advised I will need to pay for a new ticket and he will need to travel by himself from Australia to London unaccompanoed becasue he is considered to be an adult. This will cost me an extra 1700 dollars. An other suggestion is for me to pay for an adult to go with him , myself or my sister , costing me nearly 3,000 dollars and cancelling one of our tickets on the original flight. In effect a party of four will be divided in two and costing a lot of extra money. Yes I know it is the customers duty to check details butwhen you look at the mistake that has happened here it is understandable. The M and N keys are right next to each other. Please help me
Thank you,
Fiona McEvoy
Fiona, i feel sorry for the name error on ticket. A small mistake can really put a lot of strain. Did you try callling Finnair on the number provided on this page? Try explaining the situation. Some airlines do not charge anything extra to make a slight change in the name, even adding initials. Try explaining the situation once to someone at the management there. Also try if you can visit the local office once..
A very goog example of what can happen when you don’t check the details before pressing “enter”. A similar case has come to my eyes several times on my own airline. Again, it is the customer’s duty to make sure names have been spelled correctly and that all the travel documents are valid etc. In this case it is customer’s own loss.
I hope the staff at Finnair were able to help you in your case. However, they have every right to charge you extra for a name change. If you have bought a ticket without the right to change name (usually the cheapest one) they can not do anything but to sell you a whole new ticket.