Contact Cathay Pacific: Find below customer care details of Cathay Pacific airline, including phone and address. Besides contact details the page also offers information and links on services of Cathay Pacific. You can reach the below contact for new booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Cathay Pacific.
Office Address:
33rd Floor,
One Pacific Place,
88 Queensway,
Hong Kong
Support:
Phone:852 27473333
Email:[email protected]
Trace Baggage
To trace your mishandled or lost baggage click here
Book Cathay Pacific Flight
To book Cathay Pacific flight online click here
Manage Booking
To manage your booking, including your seat and flight meal, click here
Online Check-In
Click here to check-in your flight online
The facility is available for all Cathay Pacific flights, including codeshare flights operated by Dragonair.
Mobile Services
You can now do flight booking, check-in, know flight status and schedules by visiting m.cathaypacific.com on your mobile/wireless device.
Baggage Allowance
Each passenger can bring a free baggage allowance of one cabin bag not exceeding 56x36x23cm in size. Acceptance of any bag over 32kg or over 203cm is subject to prior approval and notification.
The Marco Polo Club
The Marco Polo Club offers a range of features to frequent flyers of Cathay Pacific. You have 24-hour access to toll free, priority check-in, inflight duty free specials, excess baggage allowances and worldwide lounge access. The club has four tiers – Green, Silver, Gold and Diamond. You earn club miles every time you travel with Cathay Pacific, Dragonair or any of the oneworld alliance airlines
Asia Miles
Fly with 20 Asia Miles partner airlines including Cathay Pacific and Dragonair to earn Asia Miles. You can even earn Miles by stating at hotels, pending on your credit card and dining. Click here to join
Destinations
Australia, India, China, France, Russia, Italy, Korea, UK, USA, Vietnam, Sweden, South Africa, Switzerland, Singapore, Bahrain, Bangladesh…click here for the complete list.
Lounges
If you are a top tier member of a oneworld airline’s frequent flyer programme (Emerald or Sapphire level) you are eligible to use some 550 airport departure lounges. Click here to search for a one world lounge.
About Cathay Pacific
Cathay Pacific was founded in the year 1946 and is the flag carrier of Hong Kong with its main hub at Hong Kong International Airport. The Cathay Pacific Group, including Dragonair and Air Hong Kong, now operates more than 150 aircraft to some 130 destinations across the globe.
Cathay Pacific is a founding member of the oneworld global alliance, whose combined network serves almost 700 destinations worldwide. In the year 2006, Cathay Pacific signed an agreement that brought Dragonair into the Cathay Pacific Group as a wholly owned subsidiary.
Cathay Pacific currently ranks as the world’s 3rd most profitable airline and the 4th largest airline in the world by operating profit. In 2009 the airline was awarded the title Airline of the Year by Skytrax. The following year Cathay Pacific was named “Airline of the Year 2006” by Air Transport World magazine.
Cathay Pacific and its subsidiaries employ some 20,000 people in Hong Kong. Cathay Pacific and Dragonair carried a total of 13.0 million passengers in the first half of 2010. For more details, speak with a Cathay Pacific customer service agent or visit the website.
Dear Sir/ Madam:
I would like to lodge a complaint about how inappropriately my fiancé and I were treated in January by members of your staff after missing a flight due to factors beyond our control
And especially as we tried our best to do everything humanly possible to make the flight in time (including running from one side of the airport to the other).
With our flight (CX 748) having been scheduled to arrive at 5:50am and a connecting flight to Taipei boarding at 7:30am, we were fairly confident we would make our flight in time if we hurried & waisted no time.
But when our plane flight arrived late at 6:15, we knew we had to really move it, which we did.
However, we were met by 2 serious issues, that try as we may, we simply couldn’t handle.
The first issue was that the Line at Security/ Baggage Control was undergoing a bottleneck like I’ve never seen before in years of flying Cathay. Apparently it had to do with scores of Mainland Chinese tourists incorrectly packaging whiskey bottles or something – my fiancé and I decided immediately to inform the security personnel of our predicament in the hopes that they’d let us through early.
Unfortunately, the security personnel were extremely tied up with this fiasco and there were
many other passengers in transit, all with tickets waving in the air, all vying for the attention of the airport staff. With our situation becoming more and more worrisome, we eventually succeeded in flagging down a staff attendant, only to be told to be patient, that we had enough time!
But this person obviously hadn’t taken into consideration that our gate was on the other side of the world in Gate 505!
Although we were sprinting at top speed once we left Baggage Control, we encountered our next issue which was the extreme distance to Gate 505. After running for ages, we finally arrived at a slow- moving bus that took us to another terminal. (I say slow- moving because it waits to fill up with passengers before departing). This bus is apparently a contingency measure as a bridge is being built between the two terminals.
At this point I had run ahead of my fiancé in a desperate attempt to inform the boarding desk that we were alive and intending to board. (My fiancé was in bad health and limping.) I made the Final Boarding Call in time, but by the time she limped in it was too late).
The Attendants then informed us that we were to pay a fine for missing the flight!
Naturally this made me incredibly angry.
We had just faced multiple obstacles:
Delayed Flight
Unprecedented chaos at Security and Baggage Check
Security Attendants not helping us to get through earlier
A very far gate
An airport undergoing reconstruction & a slow solution in having to catch a bus
But I contained my anger and instead went back to the Cathay Pacific counter to explain what had just happened assuming that we clearly had an infallible l case. But the man wouldn’t even listen and was so dismissive of anything we had to say, insisting that we had enough time and we should’ve flagged down someone to let us through Security/ Baggage Control earlier. I told him that we did, and also tried to explain just what chaos we had encountered that morning. He just shook his head, so I asked to speak to his superior. He then refused. I then insisted that there must be a higher authority to sort out such problems, and insisted that I speak to someone. Eventually he acquiesced (probably just to get rid of me). So I waited for his supervisor to come for 30 minutes.
But when I asked him again when the supervisor would come, he suddenly changed his tune, saying that the supervisor had agreed with him on the matter, and we were to go ahead and pay our fines. I mean why tell me his Supervisor is on the way, and then tell me the Supervisor changed his mind? That’s not professional at all.
So we paid our fines, and boarded a later plane to Taipei. But I would like to ask Cathay Pacific if you think this is fair treatment?
What if we had been older people, unable to run, or my partner had been a pregnant lady?
Thank you for your time and I sincerely look forward to hearing from you on this matter.
Yours Sincerely,
James Miller
We just called your Vancouver reservation and ticketing team as advised in your email below. They do not have any information from your office regarding this. As previously mentioned, we have made a genuine mistake in our booking by one day. We would like to change our reservation to Nov 7th 2019 instead of November 8th.
When we called your Vancouver team, they advised us that if the fare has gone up, the fee will be $200 change fee +fare difference, which equals to 500 dollars in total, if we take the 21:30pm flight on Nov 07 from Calgary connecting to November 08 Vancouver 01:15 .
Now, the fare has dropped for the morning flight of November 07 at 11:30 from Calgary and connecting to Vancouver 13:05 flight to $1129.00. Therefore we should be paying $200 Fee and fare credit should be coming to us, which is $162.00 for the 2 tickets. Therefore, we should only pay $38 for the changes. Long story short we made a genuine human error by booking our flight one day early . Booked November 08 instead of November 07, return itinerary was all fine no changes there.
We are willing to take the morning flight at 11:30 am from Calgary on November 7th which arrives in Bangkok at 10:35pm on November 8th. We are quite frustrated as we are getting the run around and have made several calls to Cathay Pacific. Because of these delays we have lost out on the Q fare for November 7th, 2019. We do not want to lose out on the Q fare for the morning flight and therefore would appreciate your confirmation that we will not be subjected to any penalties.
Can you please review our file as soon as possible and provide us with a telephone number where we can reach your office. We are willing to co-operate and switch our flight to the AM on November 7th, but are still being subjected to penalties. Your consideration and prompt response is greatly appreciated.
Our seats were also assigned to us by providing your office with medical report which we appreciated it during our original booking, with changes allowed to or booking we should be assigned same seats or better if changes are allowed at no penalty.
I have copied to executive so they are aware of what’s going on, may be use their authority to approve this one time error.