Contact Booking: Find below customer service details of Booking.com hotel portal, including phone and address. You can reach the below contact for new hotel booking, cancellation, refund, discounts, or for queries on Booking services. Besides contact details the page also offers information and links on services of Booking.
Booking.com Head Office
Weteringschans 28
1017 SGÂ Â Amsterdam
Netherlands
Phone: +31 (0)20 712 5600
Fax: +31 (0)20 7125609
Booking.com Customer Service
UK: 0845 0805012
USA: 1 888 850 3958
International: +44 20 3320 2609
Booking Worldwide
Find below phone numbers of Booking in US and around the world. You can reach these numbers for reserving your hotel room, enquiring rates or others.
Argentina: 0800 4441795 Austria: 0810 555 701 Australia: 1 800 058744 Netherlands: 078 1660 92/35 Brazil: 0800 891 1712 Canada: 1 866 492 3245 Switzerland: 0848 101 717 China: 400 120 1340 Czech Rep: 800 143441 Colombia: 01800 9 157346 Germany: 0180 1000496 Denmark: 8088 3044 Spain: 901 988502 France: 0820 600 093 Hong Kong: 800 962401 Indonesia: 007 803 011 0118 |
Ireland: 1850 930484 Israel: 1-80-9213036 Italy: 840 999 878 Japan: 0120 800 937 Mexico: 001 877 396 6197 Malaysia: 1 800 814611 New Zealand: 0800 451596 Philippines: 1 800 1 114 2126 Portugal: 8008 14307 Russia: 810 8002 5354011 Sweden: 0200 884 717 Singapore: 800 1205159 Thailand: 001 800 12 066 6549 UAE: 800-011-0107 South Africa: 080 0981007 |
Email Support
You can email Booking support at [email protected]
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Manage Reservation
To manage your booking, whether to view/change or cancel your reservation, click here
About Booking
Booking.com was established in the year 1996. It is a leading online hotel reservations company which features over 165000 hotels in 110 countries. Booking.com is now owned and managed by Priceline. The website in fact has over 30 million unique hits each month and more than 250000 hotel reservations each day. Through the hotel portal, people can reserve rooms for low rates in 30,000+ destinations. It also has over 10,000,000 hotel reviews from guests who have used Booking.com in the past. Headquartered in Amsterdam, the company employs over 2200 people and has offices in several parts of Asia and Europe, including Bangkok, Hong Kong, Cape Town, Dubai, Kuala Lumpur, Paris, Rome, Singapore, Tokyo and Munich.
Some of the popular destinations where hotels can be reserved are: Italy, France, Thailand, Hong Kong, Malaysia, Turkey, Netherlands, Greece, Switzerland, Norway, Austria, Canada, Argentina, India, Singapore, Maldives, Australia, New Zealand, South Africa, Mauritius, Bahrain, Bahamas and more. Guests can make booking through MasterCard, Visa or American Express. One can also filter rooms by price, star rating, hotel type (eg apartment, motel, residence, resort, bed & breakfast), or facilities (eg wifi, parking, airport shuttle, fitness centre, swimming pool, spa, internet services). You can also get to see the number of rooms available, the cancellation policies, reviews, pictures and more.
After several failed attempts, phone calls which are impossible to make when you don’t have a booking reference, and emails that got bounced around with the emphasis put on me to work out which person needed to act on your behalf, the problem of a mislead and illegal listing has been resolved. It is not good enough though and I would really like to know the truth behind this debacle. A property remained listed months after it had been sold and rented out on a year long contract to students, but people turned up at the door saying they had booked a room for night. Your website until yesterday still showed 2 rooms available with 25 people looking. This was a complete lie and fabrication and therefore illegal. There were and are no rooms available. Why oh why don’t you fact check before advertising something that does not exist – it is your responsibility not mine to make sure you do not get taken to court. It is your responsibility to the customers who turned up and found there was ‘no room at the inn’ and I think you owe compensation to the students whom had to keep explaining this and turning away your customers. I believe the previous owner did not give you the full facts, in which case I would like to know the full story. I would also suggest compensation is now due to the students and current tenants as well as those people who found they had nowhere to stay. I will not list the property details here, you can contact me and I will give you further information. I am being told this was a rare technical glitch and am slightly appalled that a company of your size and stature doesn’t have staff with the technical ability to remove a listing. Not doing so means you have broken the law.
Good day
My name is Sheryl I booked on line with your company on booking.com as i have several times before but for some reason the date of the booking was wrong when I pulled up at the hotel i was notified that it was not for that date and I was to call booking .com to change the date seeing that it ws a third party and they coulnt do anything I had to google your company’s number which I get 855-939-8333,the representative told me that if I canceled I would lose the $182 for the hotel but he can help me by me going to target get an ebay or goole pay card he would transfer that payment then the money can be refunded he waited with me on the line for 15 minutes until I got the card gave him the number and he told me that was for the refund and if I needed a card I need to my a new reservation with him and I have to get another card for the room which he gave me the correct quote of 249 with breakfast so I got the card for $250 gave hiim the code I was waiting for the resrvation confirmation and he never came back I thought the call was lost so i called back got another male representative who said he was the supervisor and I told him what had happenen and then now he said to refund me back the $ 683 I should go back to target get another card for $683 and he would refund $1300 in 2 minutes thats when I got suspecious and had him on the line for over an hour telling him I dont have that much money he then said to go get one for a $100 and keep my finger cross he would try to refund the $1300 after he gets the code and when I did response after an hour he had called us back .Don’t know what can be done seeing that I could hear them in the background talking to other people . Please see if you can put out an alarm to other buyers that this SCAM is being run under your name.
Sincerely Sheryl Dixon
It is with total regret and frustration that I write this review. I decided to book my reservation on a booking site primarily because they popup on the screen during my Google search for hotels instead of using my regular website so I use their services. While they try to remain professional about the situation they can do very little in assisting to get your monies refunded, even if you have a good explanation for wanting to cancel your reservation .in my opinion it would be best for booking sites to have the serenity near finch station removed from their website listing as it could only ruin their reputation this place is by far DIRTY AND MISLEADING in their advertisement until you get there and discover it’s not what you thought you paid for, the owner lies on his tenants and does everything in his power to keep all of your monies even if you choose not to stay for the time that you pay for, it is so sad that booking sites are not looking out for the customers like in the past, it just easier to put on the website the word NON REFUNDABLE which in my opinion takes full advantage of the customer. My opinion with the websites now a day’s is to book only one night at first and if the place is clean and livable then you can book the other nights that you want after this is confirm to be so, my 5 CENT like we say in the BAHAMAS GOD will deal with the owner of Serenity near finch station because if you have a conscience and you know that the room you rented me was totally a rip off, you would not like it if someone had done that to you or your family. To the booking site I am sorry to say that I book rooms often for work and travel but I will no longer be using your website until you remove horrible places like this that is misleading from your website. It’s totally amazing to me how the owner can only hear you and understand what you are saying on the phone when the booking is in its pre arrival stage and as soon as you pay your money he can no longer hear you or understand what you are saying. GOD BE WITH YOU ALL while $643.00 may not be much to you it means the world to someone else.
Poor customer service, Fraud, I booked through the portal and the payment for the establishment as done in advance, three months later when we checked in we had to pay again as they have not received any funds from booking.com Still waiting for feedback from booking.com after 6 days no contact.
I got a problem on the 2nd day I stayed in this apartment.
The owner of this apartment took the key of the room without any confirmation to me. So, I couldn’t enter the room on Nov 5th. My luggages are still in the room until now. So, on Nov 5th, I checked in at other hotel near Shinjuku because i didn’t have any access/contact to the owner. Owner’s phone number is not active.
It was uncomfortable condition because I had to back to my country, Indonesia, on Nov 7th without my luggages/stuffs. I only brougth my backpack back to Indonesia. Please, I hope booking.com can contact the owner and return my luggages that are still there. I need your answer about this condition as soon as possible.
my confirmation number : 1923502257
pin code : 4166
I too will never use booking.com again. I booked a room at a motel in Lincoln City, Oregon last month. When it was time to pay, we were charged a $152.00. Our son and daughter-inlaw also stayed the night, in another queen room, like ours. They were charged $99, along with four other couples paying at the front desk. The motel said they couldnt do anything due to reservations being made through Booking.com. The motel was also advertised as having ocean views. All we saw out the window were 80 foot trees and no ocean views. Expedia has always given us excellent service with no problems.
My husband and I have traveled to many holiday destinations across the world over the past fifteen years. But we certainly didn’t wager for the colossal scam that was awaiting us on our holiday in Havelock Island, the Andamans, from the 8th to the 11th of December.
The accommodation was booked as usual on booking.com
Our stay at the Holiday Inn hotel in Havelock, Andamans was a complete disaster from the very moment we arrived at our destination. The photos attached are self explanatory, and the property and its facilities are a complete fraud. Never have I been at the receiving end of a rip off of such phenomenal magnitude.
Putting things in perspective in brief:
Shocker No.1: The hotel is run by a local owner, has nothing to do with the international hotel chain Holiday Inn
Shocker No.2: The property is under construction with hammering sounds, dust and slush on walking paths leading to rooms – please see the pics attached
Shocker No.3: The reception area & restaurant are nothing but a ramshackle, makeshift arrangement, absolutely the worst spectacle ever seen
Shocker No.4: Other guests staying there in Room No.110 (just above our room) had paid Rs.4800 per night, while we were charged an exorbitant Rs.8800 per night – in fact it doesn’t even merit Rs.3000 per day/night
Biggest Shocker No.5: The very day we checked in – on 6th Dec, a snooping cameraman was caught in the act of shooting the naked images (on mms) of one of the inmates through a hole in the bathroom wall while he was bathing. The inmate/guest rushed out and tried to catch the culprit, who escaped. Upon investigation, it was found that all the bathrooms in that row of cottages had a hole cut in the exact same spot to facilitate taking of photos. The police was called in and investigations were underway – we are not sure of the outcome
I hold Agarwal Tours & Travels entirely responsible for this very serious act of cheating and fraud, and they also compelled me (via booking.com) to make payment in full one month before check-in date, thereby leaving us with no option but to remain there for all the three days & nights. I sincerely hope there is some form of redressal for this horrible rip off that turned our vacation into a nightmare
Do not use this system. I booked DOWNTOWN L.A. 36 Story Breath Taking View Penthouse for a few days back in June and canceled two weeks later (over 6 weeks before scheduled arrival in August.) My $1,000+ was taken out IMMEDIATELY! but I’ve been fighting for a refund going on three months. Booking.com is a sham, they do not care about people who use their site. They are not here to protect your interests. I’ve called and written customer service, but all I get are hang ups. DO NOT USE THEM! They are not responding to my request for name/address so I can go to a court of law to get my money back. Definitely do not book your Los Angeles stay at the Downtown LA space. Do not use booking dot com. Try homeaway instead, more reliable.
Last July, we booked two rooms for three nights at the B&B San Pietro A Corte in Salerno, Italy via Booking.com . We arrived at the agreed date and hour in front of the hotel. We rang at the entrance door for more than one hour, getting no answer. We desperately tried to contact the owner and booking.com but unfortunately didn’t dial the right country code number. We thought we had been the victims of a fake booking and left. As we couldn’t find any vacant hotel, we had to sleep that night in our car. The next day, we received a no -show e.mail from booking. Since then, I have sent many messages to the owner and Booking to explain our misadventure to them. I’ve joined a screen capture of our mobile phone to prove that we had tried to contact them several times. The owner pretends they were present and that they also tried to contact us. However, we have no trace of their call in our call history. Booking phoned us pretending we couldn’t be in Italy as we had dialed the aera code 33 before their phone number. I sent them my bank statement and a motorway ticket to prove we were in Italy , but they haven’t deigned answering us. The owner is obviously lying as they couldn’t prove they had tried to contact us but obviously, Booking.com don’t feel concerned . I didn’t even expect a total refund (which would have been of 350 euros) but at least a small part of it. I will never book a hotel via this hotel portal any more and I advise future travellers never to book a room at this Bed& Breakfast.
Booking .com is one of the worst company, in terms of customers service, taking money from people and showing false offers and once you book it, it says no refund or cancels. This website should be banned on the internet, to save public interest and should be sued to court. Further, there is no fucking customer service number on the website–it’s like we got you money now fuck you we don’t care.
Reservation 1473705541
I made a reservation for 2 adults and 4 children through the BOOKING.COM’s booking system on 20/04/2017. Total to pay: 1050,00 Euro for 7 nights.
The same booking mistakenly reported 2 adults and 2 children and I contacted the rent taker to confirm that the children were 4 and not 2. Following a written reply through Mr BOOKING.COM by the rent taker “Ok, there are no problems,” I called to the aforementioned to confirm the willingness to welcome the 4 children. He confirmed the availability without any hint of any extra charge.
On 15/07/2017, the nightmare starts: the house, which from the description appears to be a self contained property, is actually located within a small area which includes a small building and two cottages inside the garden. The pool is in the garden but it does not appear to be fenced and no specific regulation was ever given to us (as described in the notice the swimming pool is for exclusive use).
The house was very dirty, unprepared beds, damp towels in the chest of drawers, cleaning supplies (scope, buckets and rags) scattered between home and garden. A large amount of dust and cobwebs at the windows. Vases in the garden stuffed with cigarette butts.
The wi-fi was not working, the washer did not work (flooding the floor at first commissioning), the kids’ bunk beds had no protection and the house was infested with mosquitoes. (42 bites the following day on my 7 year-old child)
Despite comments made by the person in charge, no action has been taken to at least comply with the description of the ad on BOOKING.COM.
The first evening, without notice, the rent taker appeared personally at the veranda of the house and sat in the table in front of the entrance with the following additional and absolutely unexpected costs:
• 15 euro / day per child for a total of 210 euros per week
• 80 euro transfer from Palermo which is mentioned on the ad to be free.
Upon request for explanations for the additional child charge the rent taker repeated that the reservation was made for 2 children and not 4, not reminding of the clarification call and the message sent via the BOOKING.COM site some time before.
The following morning, the rent taker appears again within the property without notice and is once again reported by the guests:
• wifi not active
• poor cleaning of the property
• Infested mosquito home (we asked for fans to hunt mosquitoes, without success)
• No operation of the washing machine (which does not centrifuge, flooding the bathroom when in operation, this request is not taken into account by the person)
The house taker, after long negotiations agrees to bill one child only instead of two (105 instead of 210 euros per week), for the rest of the requests there is no will to improve the situation.
The third day, a gentleman entered the property while guests are in the pool and presents himself, only after explicit request, as the owner of the home. He complained of the noise caused by the children in the water and informing us that from 14.30 to 17.30 the children must observe the silence because he and the other guests who should occupy cottages in the garden the following day cannot rest and might complain. The pool is announced to be an “Exclusive swimming pool”. We were replied that what is written does not count, only his word should be taken into account. The so called landlord also forbid us to receive any friends in his property (although he rent taker saw that our friends were accompanied with children…). He said the area was monitored by cameras in case we tried to cheat. He concluded saying that if we were not happy we could move out and he would generously reimburse all the non-used nights.
Bearing in mind that the accommodation does not reflect the features described on the BOOKING.COM site and we are no longer safe since at least three times the rent taker and the so called landlord have entered the property without notice and without any minimum respect for privacy (we should remember that we were two women with 4 girls); Considering also that the rent taker gave his word that he would refund the nights not taken advantage of, we decided to leave the house as soon as possible to find with the girls accommodation for the night.
The situation has created great stress and tension for both us and the girls.
We left belongings and food and when we wanted to get back to collect them the so called landlord replied these were of poor value and we should stop bothering them for that.
Following the bad experience and before issuing an absolutely negative review, we would like BOOKING.COM to take an active part in resolving the conflict, claiming first that the description of the property does not absolutely reflect the reality of the conflict.
After many years of booking with you cannot believe what I have encountered. Booked one in a hotel in London for tomorrow which I my birthday on the no prepayment free cancelation policy but must be cancelled by Friday . No problem with that as I honor and was still planning to travel. Now on Friday looking up a cheep place for Warsaw in September,already had as booking like the above , no money taken and cancelled for free , booked another place same policy ,,you state which I screened shot the slightly more expensive no prepayment and free cancellation before September 1st , (don’t worry you wont be charged anything yet so booked it. Was 109 euros. Went to check my account to see if London hotel had pre took the amount for my London visit which they had every right to do under the terms of the agreement but to my shock I have this 115.64 euros debited from account that was a mystery to me as hotel in London 68euros ,called my bank who told me tho was Warsaw hotel who pre took the money that I needed to London, have no fund to pay for hotel in London, cannot travel as was due to sail and coach to London , now will lose travel ticket, tried to call you 3times called my bank emailed you and hotel in Warsaw nothing as much. Birthday ruined and plan to take legal action against you as even though you are a 3rd party you are responsible for my bookings. Thanks for ruining my birthday.
I booked my hotel stay at Country Inn and Suites by Carlson in Alexandria Mn on Booking.Com. One tells me I pay at the hotel, hotel staff tells me they cant give me a receipt as I paid through Booking.com. I confirmed my rate at $54 a note, I was charged $90 a night and cant pay the bill that they are charging me $90 a night.
I spoke to manager at the hotel, she stated I had paid booking.com and could not give a receipt. Booking says you pay the hotel. I wont be using these services again!