Contact Asiana Airlines: Find below customer service details of Asiana Airlines, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, lost baggage, frequent flier program, offers or other queries.
Office Address:
Asiana Town,
No 47 Osae-Dong,
Gangseo-gu, Seoul,
157-713, South Korea
Support:
Phone:82-2-2669-8000 (booking)
Email:[email protected]
About Asiana Airlines
With a philosophy of providing maximum customer satisfaction through best safety and service, Asian Airlines has gained global stature. Asiana Airlines and Korean Air are South Korea’s two major airlines that have their headquarters in Seoul. Asiana Airlines has its international hub at Incheon International airport and is associated with Star Alliance, carrying passengers and cargo to over 90 destinations around the globe. Wholly owned by the Asiana Airlines Co., Ltd, Asiana Airlines was started in 1988 and is committed to sustainable growth through ethical corporate social responsibility. This can be seen in all that they do – be it human resource management, quality control, ethics, or the service and products they dispense.
The Star Alliance member operates all flights from its main hubs at Gimpo International Airport and Incheon International Airport. It has codeshare agreements with big names such as Air Canada, Air China, EgyptAir, Etihad Airways, EVA Air, Qantas, Qatar Airways, Singapore Airlines, South African Airways, Thai Airways, Turkish Airlines and United Airlines. As for the major destinatiins, the network includes Australia, China, Russia, France, Germany, India, Italy, Japan, Philippines, Singapore, Taiwan, Turkey, US and the UK. Within South Korea, it connects Cheongju, Daegu, Gwangju, Jinju, and Seoul.
Asiana Airlines strives hard to make each travel an unforgettable experience for the traveller, from the welcome smile, the quality of in-flight meals or the novelty of its services – all geared towards treating the passenger with consideration and kindness. Of highest priority on Asiana Airlines is safety and security and they take utmost care to ensure that all safety stipulations laid down by law are adhered to, to provide the highest level of safety and security to passengers and employees.
The airline’s website provides comprehensive information about ticketing, baggage allowance, check in information, flight status and any other question that the traveller might have. Check in is possible online or in the airport through kiosk check in or counter check in.
There are four category of travel available on offer – economy basic, economy flexi, business class and first class, each one providing comfortable seating with extra leg room and delectable Korean meals specially designed and prepared by the Institute of Korean Royal cuisine. Frequent flyers on Asiana Airlines can become privileged members of the Asiana Club and earn mileage each time they travel Asiana or its affiliate airlines. The accumulated miles can be exchanged for tickets or upgrades. New members of Asiana club become silver members and with additional accumulation of miles, can move on to become Gold, Diamond, Diamond Plus or Platinum members, each bestowing greater comforts and benefits. Members enjoy free additional baggage allowance, priority boarding, exclusive check-in counter, lounge tickets and much more. The miles can be used for upgrades, new flights or shopping.
All passengers can avail of the extensive inflight entertainment option in a number of languages and genres to suit travellers of all ages and genders, making the journey by Asiana Airlines as enjoyable as the destination. If you are flying with Asiana Airlines for first time, you can head to the official website or smartphone app to see flight schedule or to make a reservation. Booking can be done using major credit cards. You can sign into your account to view or manage booking, check flight status or perform web check-in. The baggage restrictions and specificaions are published on the website. It differs according to the route. Most regions, Economy fliers are allowed one carry-on with 10kg weight and two checked with 23kg each. For more information or queries on reservation, refund, cancellation, lost baggage, or others, reach the Asiana Airlines customer service.
Having difficult linking family members account on Asiana Club. We originally signed up in South Korea but now live in Australia. It does not seem to recognize my Korean membership number. I tried to call the Australia customer service number but I received a message saying they are closed at 5:30. However it was 4:45pm when I called. And it’s not 5:30pm in S. Korea either. So frustrating!
I miss the airplane being inside of it with the kind and beautiful women! The primary flight was the most fun and I fell head over heels for the economy class (felt like business first class) flight no. OZ201 /02APR19 from LAX boarding time 11:30 gate 154! I fully understand if she has a role model whom she decides to live her life like, someone who just devotes all her time and professional energy to making air travelers happy. I guess my favorite moment was when, at the end of the returning flight (which was really, really fast) they played a UNICEF commercial and nobody donated and all the super hot flight attendants were walking down the aisle with the donation bags like bras conveying the message that, “hey if you save your cash you can fly with us again!” I know what it is like to be different but I love different and I’m so thankful to have had the experience to fly with such great and beautiful people!
Hello,
When I first reserved my ticket, I set my seating arrangement to be 27H, an aisle seat during my second flight. However, when I login to check in for my flight today, my seating has suddenly been changed to 16J, a middle seat. And now 27H has been taken. I am very upset by this. Is it possible to get my original seat back?
I need to travel from Tokyo to London on Monday
My passport has been lost
Do you accept an emergency travel document? I am a British citizen. I have contacted the British Embassy in Tokyo and they are going to print an emergency document for travel to Japan to London
I loved Asiana and how the staffs are — very friendly; however, there is one minor issue which affected me and not only me but this is for the future generations. May I suggest a feedback? Can you please, please, please put English subtitles on ALL your movies? Because as a deaf person, I couldn’t enjoy my long flight (from San Francisco to South Korea). Please add an option of English subtitles to all movies, even American movies. I noticed that subtitles are only available for Korean and japanese people. Don’t forget that you might have deaf person on your flight.
Look forward to your precious consideration to provide me with the email address of your Asiana Airlines.
I need to write in with the request to buy an orange backpack from your airlines for my grandson who had lost his today in Singapore and a I cannot attach a photo in this feedback and request for your reference.
Please help and Warmest Regards.
Andrew Tan/Singapore
Asiana Airline has the most inadequate website. Not only was I not able to purchase my ticket on their website, but Asiana Airline will also make sure that you can not use your mileage for upgrade. Once you leave a comment on their customer service webiste, it is read by a robot. They will try to accommodate you by an automated response and once you call their customer service line, they ask you for your membership number. Once you put in your number, their automated response is that you have exceeded your time and will hang up on you. Absolutely the worst website and customer service!
Hi,
How can I get a message of thanks to a cabin crew member who helped me with my daughter when travelling from Seoul to LHR on July 29th?
Thanks.
I was charged US$97 for the box of korean cup noodles I checked in.I traveled with my daughter ICN -BKK on July 26,2018 flight OZ 741 .The weights altogether is only 26 kgs. I was unfair charged by check in staff.I want my money back.
I have question about excess baggage. My ticket allows to have one checked baggage up to 23 kg. If I want to have one more 23 kg baggage, how much should I pay? Because in the policy, it says USD 100 per excess baggage (up to 23 kg), but there is another excess weight baggage. Does it mean I have to pay USD 110 for having another baggage+ excess weight baggage?
I was most impressed with a stewardess on my flight recently and I would like to send a personal thank you note. I only know her last name and I was wondering if you could find her full name and where I could send the card. I was on flight OZ202 from Incheon to Los Angeles, July 3rd. Her last name was Paik. Thank you.