One of the largest home-grown e-commerce portals in India, Flipkart is among the pioneers responsible for changing the online market landscape. The company was founded by Sachin Bansal and Binny Bansal in 2007. The founders were in love with books and that is what became their founding idea – a website that caters to book lovers. Today, Flipkart has got almost everything, and that is what the name of the company means – flipping things into a cart. The company has successfully tapped a large audience. Flipkart raised funds via capital funding, and in 2009, the company made sales to the tune of 40 million Indian Rupees. Next year, the figure rose to 200 million.
One of the much-awaited events sponsored by the portal is its ‘Big Billion Days’ sale. Selling lakhs of products, the sale has broken records in the e-commerce industry. Sales figures are huge and the success is mostly credited to the fact that the company has worked hard to keep customer satisfaction intact. Heavy discounts attract the customers, and with numbers so large, issues related to delivery or payment are not uncommon. For the same reason the portal has put in place a well-defined mechanism that helps customers escalate the complaints related to their purchase.
Approach the grievance officer
The first and most effective way to escalate a complaint is direct communication. Customers can raise their concerns related to poor product quality, defective products, late or no delivery, receiving the wrong item, and payment issues. All you need to do is dial the toll-free customer service number of Flipkart. You can dial 1800-208-9898 to speak to the Flipkart customer service executive.
Once you are connected, explain the issue concisely and clearly. Keeping your order number handy saves a lot of time. If for any reason, you are not able to contact the support team via phone, you can write an email to the dedicated customer service email address. Write all the necessary information related to your order, including your order number and name and send the same to grievance.officer@flipkart.com.
Go to Flipkart help centre
The Flipkart Help Centre page on the website helps customers with relevant information regarding any type of issue that you might encounter while making a purchase. For example, you can find all the information regarding delivery date changes, order tracking, returns, refunds, and more.
The Help Centre can also provide information regarding payments and Flipkart Plus. You can use various filters available on the page to list out the information about your case for a quick resolve. Log in to the Help Centre to check order status, call delivery agent, cancel the order, change the delivery address and date, manage and track returns, and sort out any payment issues.
Get on Social Media
Social media is one of the most powerful tools at your disposal. The platforms are one of the easiest ways to get a snapshot of a company’s reputation. This is the reason that every brand has a dedicated team to keep an eye on user reviews and comments. Flipkart is no exception to this practice. The company has an active presence on Twitter and Facebook. If you are facing issues with your purchase and the above mentioning resorts have taken a toss, you can log on to your social media to escalate your complaint. Post your complaint on Twitter or Facebook, and make sure to tag the official social media ID of Flipkart. Keep the communication concise to avoid any confusion.
My Flipkart issue has been going on for six months, the service is useless. No one is replying since six months, no one is answering the phone, service is very bad. I don’t feel like shopping.
Flipkart gave the option to log in using the email where they sent the login OTP too since I no longer have the registered number and changing number on Flipkart is a pain. I added these vouchers that I got from my company where I did not get any notification or pop up that I will have to make sure to possess the mobile number since the OTP would be sent there only. Since the 5th, my number has not been updated. I have sent my ID proof twice to outreach@flipkart.com. They are giving me a hard time for reasons known to them and I am really irritated about this. I’ll go social about it now. These reps in the back end team are useless and a waste to talk to as they read out scripts from their screens.
I have ordered Nike shoes of amount around 4500. When I received the order, I didn’t check at the time of handover as I was busy and shared otp with delivery agent. After 5 mins, I checked and was shocked that I got used product. It’s really shocking and disheartening that flipart seller did this with our hard earned money. Then, I placed immediately return request and got to know that I opted wrong option in return request. Customer care agent helped me in rectifying that problem and raised a new request on behalf of me. However, when deliver boy came for pickup, he refused to take it as there was no label. This is totally frustrating that within a minutes I raised a request and that is used product. How I can assure that all tags will be there. I didn’t even check the label as you can see the how dirty shoes were and no can say that it is new product. I have been using flipkart from many years and this is first time it happened. These kind of sellers or delivery agents spoil brand image. order Id is OD426806785557349100.
Order ID – OD326728843973458100. This product was used product and already returned by other customer, even not removed his receipt from box. I am needing return and refund!!
My uncle ordered Samsung Galaxy S21 FE 5G during the Big billion sale in Sept 2022 and the Phone had a defect in it. The phone doesn’t work at all, it does not switch on and as per FK policy, the phone should switch on for return. It is been more than a month now and all we here from them is “Sorry about that. We understand you’re expecting an update on the issue raised. Be assured, we are getting this handled and will make sure to keep you updated with further progress. Appreciate your patience.” Nothing else. Multiple times we have asked for refund, all they do is email replacement confirmation and on that day the replacement is cancelled.
I have ordered wakefit mattress on 28 Sep 2022 and expected deliver was on 02 Oct 2022. From 03 Oct I’m continuously following up for my order status. Each and every time customer care taking 48 hours to answer any single query. On 22 Oct 2022, flipkart it self cancelled my order and informing that u have canceled order and refund will be credited by 28 Oct. No other escalation matrix available if customer not satisfied. I lost all festive offers from Dussehra to Diwali where I couldn’t purchase anything because of them. Coordination between seller, customer and flipkart are not there for which customer is suffering.
I ordered a phone on Flipkart. I did receive the product but it was a different one, a lower end variant of same phone which was almost 2000 rs cheaper and the packing was so pathetic, they put the box in another box without proper packing or bubble wrap. Now as I request them to return it they rejected my application which is sad.
I ordered last month Sep 8th and my expected Delivery date was Sep 11th. Today’s date is 15th Sep. Many times I called them and no one resolved my issue properly. Today your customer care persons listened and they told me to be on hold. I will forward your call to higher authorities. I waited almost 30 min twice. They put me on hold for 1hr and finally call disconnected.. really bad service. My order is waiting for last 5 days now.
I ordered on 14th Oct and my expected Delivery date was Oct 15th. Today’s date is 17th Oct. Many times I called them and no one resolved my issue properly. Today your customer care persons listened and they told me to be on hold. I will forward your call to higher authorities. I waited almost 30 min twice. They put me on hold for 1hr and finally call disconnected.. really bad service. My order is waiting for last 4 days now. The order shown out for delivery today and the delivery agent denied it to be delivered
Flipkart delivery is pathetic, delivery person never comes in scheduled time slot, they even change the timeslots on their own. What is worse is that they don’t deliver but mark items as delivered, and once you raise ticket with helpdesk they closes tickets without resolution. Facing same issue second time. I am not going to prepay any order from Flipkart ever again.
I am facing same challenge with Flipkart on no product delivery. Issue is raised at all levels. Getting date after date without resolution. This company is not the same like few years back.nobody is giving the resolution my order is yet not delivery can somebody help me to reach the exact people who can solve my issue and get my order delivered to me
I am facing same challenge with Flipkart on no product delivery. Issue is raised at all levels. Getting date after date without resolution. This company is not the same like few years back.
#grievance.officer@flipkart.com is only giving new date for resolution.
Please if anyone have Management email ID or any escalation contact no.
I also the horrible experience with Flipkart. They delivered (eKart) an item completely different from what they have published in the website. Later when I raised a request to return the item, they never picked up the item. Every morning they texted me saying it would be picked up by 9PM (!!!) and later in the night they used to texted me saying ” Pickup has been rejected…. contact with Flipkart Customer care”…. and it went on . A never ending process. Please don’t buy anything expensive from Flipkart.
I have ordered 2 products from flipkart. The bottom piece of TV unit is broken. The person who came from flipkart/ seller side for installation, he only opened the box first and told the bottom piece is broken, and he cannot install the TV unit. We have photo and videos. Immediately we called the seller and flipkart and informed the same. And did video call to the seller and showed. Installation person also spoke to the seller.
The seller is always asking to reach to flipkart and flipkart is asking to contact seller. No resolution yet. It’s been one month. Daily we are getting calls for unnecessary things and useless updates. Seller rejected the replacement and flipkart is not helping at all.
We have one room blocked for these two orders, their packing and we can’t even allow my kid to go to the blocked room due to sharp edges and screws. Everytime flipkart is calling and giving wrong/irrelevant status like “sir your replacement order you got?”, “it will take 10 more days”, ” seller rejected the replacement”, ” seller is not listening”. In all these what I should be doing. I am literally crying even after proofs I am helpless.
We have to spend our 2 hours daily to contact them and our house has become like a warehouse. We cannot use the place. Our Rs 31000 is blocked and inspire of proofs, no one is ready to help.
After calling 3 0times to customer service support my problem is not resolved.
The installation they did was wrong and due to that on the same day the leakage problem from the indoor unit came.
I had ordered a double pack of which was supposed to be glucosamine, chondroitin MSM supplement as per their website. I received instead 2 packs of some other supplement and none of the ingredients mentioned above are in it. I tried to complain to their grievance officer but as usual the mail bounced back. On the bottle it’s stated” consume at your own discretion” . The item is non returnable. This is the second time I’m having major issues with Flipkart. What do I do in this case.
I have ordered a Nilkamal engineered wood 3 door wardrobe from Flipkart on 29 March 2022 which was expected to be delivered on 8 April 2022. The same was received on 10 April 22. The product was defective. The doors were scratched, the locks of shelves were broken. From the first view itself I found out is not a fresh product. The outside package was there but inside the pieces were kept without any packing. I purchased the product for an emergency reason. I eagerly waited for 11 days, I got a damaged product. The same day I have given return request. I came to know only after tech visits (verification) the pick up will be arranged. Each day tech visit were rescheduled without any consultation. Instead of visiting on April 8 the technician visited on 10 April 2022. On April 10th only the product was picked up. Due to this detaining from Flipkart I suffered the early pick up. You guys are not giving any value to our time and money. Please note I was in need of this product in emergency and I purchased the same from a shop in the same rate that offered by Flipkart. I have reached over 5+ customer care executive and talked with 2 escalation team members. No one gave me a proper solution. I got a common reply from all as per seller policy only replacement option is there. The experience on purchasing the product was bitter and disappointing. Called the customer service executives multiple times in these 20 days but my problem is not yet resolved. Order# OD224537673434783000
I had purchased Redmi note 10 pro Nebula black phone from the Flipkart portal where in seller has updated wrong specifications over the website. I had ordered 5G Phone as per seller data specifications but i had received 4G phone. I had a word with multiple customer support team but no one is helping to get my refund. I had a word with customer support executive called Gagan from customer support team he said he will transfer my call to next level but he disconnected the call which is totally unprofessional. I had placed request for call back but no one called me and issue got resolved from their end without the resolution.
Order number: OD224377848079913000
My order ID on flipkart Order ID – OD224341246223244000, I ordered groceries in flipkart on 6th March and they provided delivery on 9th March. The delivery boy hardly told he won’t deliver items to home, you have to come delivery point and collect your items he said. I have complained on this on same day, but there is no resolution on my issue till date. Customer care members said same story, “we will take this issue to concern team”. After then they disconnect the call. Worst customer care service flipkart.
We ordered a chimney from Flipkart. They canceled the return request twice without any reason. When asked constantly, they said technical error. And whenever we reach out, they keep asking to wait till 72 hours. The extent of fraud is such that, when we call in the number provided by them from the number from which order was made, it says the number is invalid. When we try from different number, it gets disconnected after saying that there is no active order from that number. The product is unopened and in the same condition as delivered but for no reason they are rejecting the request while they have 10 day return policy. Don’t use this platform.
Flipkart has rejected my return and replacemnt request without reaching to me and without even attempted the pick up and is fully supporting the fraud seller, so Name Christy, I have purchased winter jacket one jacket fitting wasn’t good and another was damaged and torned, it seems used product. when I raised replacement they were just sat aside and after three days in my order history they have mentioned. Replacment has cancelled, and till that time the policy for return was ended. I have raised return twice for an order they have cancelling it after 4 days, and another one replacement they have cancelled it after 5days, i.e 23rd and I have raised the replacement and return both on 18th, which was the last date of return and replacement. Without notifying me they have cancelled it all their own. And telling me policy for return is over. Fedup with this bulshit behaviour
It happened with me i purchased HP LAPTOP and it’s defective, and cancelled my replacement and refund, can you tell is your issue resolved. If yes then what action you took? Am fed up with Flipkart.
I opened the Flipkart box and I was shocked to see the product is missing in the box and I had to see a few pieces of Soap.
At 11 Am I called customer support and raised a request I have been following up with the customer team every day but the only answer I got was we are sorry for you that you have been in this situation and they asked me to share the following picture for investigation my case. whatever documents asked i have shared for the investigation but the only response I got was REFUND REJECTED.
And finally, when i called the customer team they transferred the call to the manager and he requested me to wait till 24th Feb that my payment will be credited to the card I have used. To date, I have not got any mail or call confirmation from Flipkart regarding the issues am facing.
Had a bad experience with Flipkart. Never returning back. Customer care is just there to listen to your complaints and not solve the issue. There’s been a mental torture for almost a month for a simple issue as return and refund. Calling up every day to hear the same story over and over again. The return product was already picked up but they were not willing to refund for the same…is it some kind of making quick money? Just for a small amount they lost their reputation.
I have ordered a cabinet drawer from Flipkart in January 10th which was expected to deliver on January 22. The same was received on jan 22. The product was defective. The doors were scratched, the locks of shelves were broken. From the first view itself I found out is not a fresh product. The outside package was there but inside the pieces were kept without any packing.
I purchased the product for an emergency reason. I eagerly waited for 11 days, I got a damaged product. The same day I have given return request. I came to know only after tech visits ( verification) the pick up will be arranged. Each day tech visit were rescheduled without any consultation. Instead of visiting on jan 23 the technician visited on jan 27. On jan 28th only the product was picked up. Due to this detaining from Flipkart I suffered the early pick up. You guys are not giving any value to our time and money. Please note I was in need of this product in emergency and I purchased the same from a shop in the same rate that offered by Flipkart .
I have reached our 5+ customer care executive and talked with 2 escalation team members. No one gave me a proper solution. I got a common reply from all as per seller policy only replacement option is there. Now I will receive the product only on feb 9th. The experience on purchasing the product was bitter and disappointing.
Order number: OD223869112203678000
Complaint on order # OD124075518003158000
I see that the above ordered product was not delivered to me but it was updated as product delivered. Since yesterday i called almost 7 times to customer experience and grievance team and they directly disconnecting calls after listening to my concern and asking me to wait till 17th feb 2022 for resolution.
I had made a successful online payment for a Mobile phone on 3rd January but flipkart has said that due to some server issue they have not received the money. But my bank said that it was successfully credited to Flipkart’s account. I have emailed about my problem, called the called the customer service executives multiple of times in these 20days but my problem is not yet resolved.
Order ID: OD223822949073508000
Flipkart Customer service has been my most pathetic experience. The agents call you as per the call back service and either hangs up or goes silent for hours together. You can forget to get any resolution for your issues. The best thing you can think of is never order from Flipkart. My order gets replaced without my knowledge and they call it a technical glitch. Installation of their products is another big pain in the wrong place. Is anyone reading this, Can someone please help me.
Same case with me, I have been talking to flipkart customer care for the last 10 days. They say they are going to take their senior on line and place me on hold, then disconnect and i never received a call back. They are right, Indian companies have very poor standards when it comes to customer service.
The order I placed was for a Flipkart perfect home wardrobe. I received defective pieces thrice and every time i asked for a refund they never listened. Now after 3 replacements and wasting almost 10 days i dont even have clue about what flipkart is going to do.
Order No: OD123694430997965000
Such a disgusting customer service my return has been cancelled without discussing with me of the issue. Since morning i am calling customer care and trying to connect with TL. Advisors are disconnecting the call, this happened thrice with me and they don’t even bother to inform their supervisor to call back. One lady called me from escalation team most probably as her voice was not audible as it cracking hence, requested her to call back she didn’t. Not a single person bother to take a ownership for customers issue. Pathetic I am regretting why did I order from Flipkart washing machine is defective mixer grinder is defective .
I buy from Flipkart as this is my preferred e-commerce platform and I haven’t had any issue for years now and that’s why I was very confident and patient initially as I was under the impression that your process is so strong and robust and things will be fixed by the next 3 day time. But I was restless only after I stopped receiving any update in spite of writing to your grievance cell and talking to your customer care on almost daily basis.
Day before yesterday i raised an issue regarding subjected order, where payment was deducted from my account but was showing failed. I raised an issue and customer agent confirmed that payment went successful and is approved by retailer.
Today i requested a call back and agent told me that payment was unsuccessful and will be refunded. As of now i haven’t received the amount. Not sure which agent to believe. This is not the first time its happening and i have been facing other issues as well like i cannot connect to any pf the delivery agent and even they are not able to connect me. Been plus member and loyal customer i am really disappointed your services.
In last 2 months my number of products were delivered delayed and even delivery failed due to these issues. Everytime you talk to customer support agent call gets disconnected in between and they never call back. Same happened just few minutes back. Its just you are loosing your loyal customer because of such inappropriate behaviour and poor customer handling.
MY Order number is OD223255816692418000. I ordered last month Oct 31st and my expected Delivery date was Nov 12th. Today’s date is 25th Nov. Many times I called them no one resolved my issue properly. Today your customer care persons listened and they told me to be on hold i will forward your call to higher authorities. I waited almost 30 min twice. They put me on hold for 1hr finally call disconnected.. really bad service. My order is waiting for 30 days now.