A global giant in the oil and gas industry, ExxonMobil’s history traces back to 1870, when its precursor, Standard Oil, was formed. After the breakup of Standard Oil in 1911, Exxon and Mobil emerged as separate entities. However, it was not until 1999 that these companies again merged to form the conglomerate we know today.
ExxonMobil is a vertically integrated organization that has its fair share in different sectors of the energy industry. From exploration, extraction, shipping, and wholesale operations of oil and gas to refining crude oil into usable products like gasoline, diesel, and jet fuel, the company ensures that it controls every facet of the supply chain.
Additionally, ExxonMobil is also a major producer of chemicals, from plastics manufacturing to pharmaceuticals, as well as lubricants for vehicles under its in-house ‘Mobil’ brand. And on top of all that, the company has introduced the Exxon Mobil Rewards+ loyalty program, allowing customers to earn points on their purchases and redeem them for savings on gas, convenience store items, and car washes.
If you have recently made a purchase with ExxonMobil but your account has yet to see the associated points get credited, then our comprehensive guide can help you get all the assistance you need to get back your missing points.
Steps to Claim Missing Points Online
The Exxon Mobil Rewards+ is a special program that vendors or businesses selling ExxonMobil products must opt-in to. However, not all Exxon and Mobil stations participate in the rewards program, which is why points cannot be earned at non-participating stations.
Having said that, if the vendor or station that you have made your purchase from is a participating dealer in the Exxon Mobil Rewards+ program and your earned points still have not been credited to your account, then you can get in touch with ExxonMobile customer support via the recommended steps mentioned below.
- Begin your journey by heading over to the official ‘Contact Us’ web page.
- On the landing page, scroll down to the ‘Exxon Mobil Rewards+ app’ section and click on ‘Contact Us’. A pop-up window will open, asking you to fill out a web form.
- Proceed to fill out the web form by stating your full name, email address, and the version of the Exxon Mobil Rewards+ app you are using (whether on an iOS or Android device).
- After that, state your phone number and disclose your phone number.
- Once done, select ‘Other’ as your subject from the drop-down menu and then state the details of the missing points in your account. Ensure that you provide your customer ID number, the transaction details (related to which the points have not been credited), the vendor or dealer location from where you made the purchase, and any other necessary information that you may think is worthy.
- Lastly, select ‘I Need A Response’ and then click on ‘Send’.
After submitting your form, you need to now wait for an official response from ExxonMobil customer support.
How to Contact Customer Support
If you have queries or need assistance pertaining to Exxon Mobil Rewards+ (either the program or the app on your smartphone), then you can give a call to 1-888-REWARD+ (888-739-2730) or 1-800-243-9966. Phone lines remain open from Monday to Friday, between 9AM and 7PM EST.
Alternatively, you can email them at the following address: [email protected] or download the official rewards app on your Apple or Android device.
Overview of the Program
For those planning to make the most out of the money they spend on their vehicle’s gas and oil, the Exxon Mobil Rewards+ program offers a compelling way to earn points and redeem them for savings on fuel and convenience store purchases. The core concept of this reward program works like any other, which is accumulating points as much as you can.
Once you sign up for the program, you will earn 3 points per gallon of fuel purchased, or 2 points for every $1 you spend in the convenience store or on car washes. For each 100 points you earn, you can redeem them for $1 in savings. And if you upgrade to the Exxon Mobil Rewards+ Premium status, then you will be able to earn 6 points per gallon, provided you fill up three times in a month with eight gallons or more of Synergy Supreme+ premium gas.
Additionally, do not forget to keep an eye out for special bonus point offers throughout the year to accelerate your reward accumulation. And in your birthday month, you will receive 100 points as a special gift once you make your purchase. Also, remember that referring the Exxon Mobil Rewards+ program to your friends and loved ones can also help you receive rewards once they sign up and make a purchase.
After you accumulate enough points, you can redeem them for savings on everyday purchases, such as drinks, chips, candy bars, or more fuel. So, if you are a frequent visitor to Exxon or Mobil stations or dealers, this reward program is a worthwhile addition to your overall shopping experience, as it offers a straightforward way to unlock extra benefits and provides flexibility in its various redemption options.
