Every major hotel chain around the world has its own loyalty program. But what if you do not want to book your stay at any of those properties and instead want something different? Well, Stash Hotel Rewards has you covered with its loyalty program, where travelers have the opportunity to earn points for eligible stays at various independent hotels in the United States, Mexico, and the Caribbean. And as of today, the reward program integrates more than 200 hotels across the aforementioned regions.

Being completely free to join, Stash Hotel Rewards allows its members to earn points on every dollar they spend. Apart from eligible stays at Stash Partner/Non-Partner Hotels, points can also be earned by booking hotels via the company’s official website, using the Stash Hotels app, or by referring the program to your friends and family members. And the accumulated points can then be redeemed for free nights, upgrades, and other unique perks. Having said that, if your account is experiencing missing reward points for the stays that you have completed and you want the same to be reinstated, then our comprehensive guide can help you file the claims process effortlessly.

Steps to Claim Missing Points Online

Stash Hotel Rewards customer support states that if it has been two weeks since you checked out from a Stash Partner Hotel and the relevant Stash Reward Points are not yet reflected in your account, then you have to get in touch with the company’s customer care.

In addition to that, there are also certain reasons why the requisite Stash Reward Points are not credited to your account. For starters, when you check in at a Stash Partner Hotel, the front desk must have your Stash account-registered email address so that the reward points can be seamlessly credited to your account. Also, not all stays are eligible to earn reward points, for which you can go through Stash’s terms.

Besides that, if you feel that the number of points you have earned differs from what you had expected, then there are several reasons why that can happen. Firstly, Partner Hotel Stays booked through Stash or the partner website will earn you 5 points for every $1 spent. However, Non-Partner Hotel Stays, which can only be booked through Stash’s website, will earn you 1 point per $1 spent. Additionally, points are awarded on room revenues before the application of fees and taxes. And you will only be able to earn points for up to 2 rooms during a single stay or up to 29 consecutive nights on an extended stay. Now that you have a thorough understanding of how Stash Hotel Rewards works, it is time to file a claim for your missing points.

  1. Kick-start your journey by heading over to the official support page here.
  2. The primary step involves stating your contact information, such as your full name and registered member email address.
  3. Once you have done that, select a type of inquiry from the drop-down menu. Since you are asking for missing points, choose the “Missing/Inaccurate Points” option.
  4. After that, you will be required to fill out a form, where you will have to provide the name of the hotel, the confirmation/account/folio number, your hotel arrival and departure date, and any additional information you want to share in the comments box.
  5. Once done, click on “Submit”. Now all you have to do is wait for a response from the company’s customer support, and if your request is approved, the missing points will be reinstated to your account.

To contact Stash Hotel Rewards customer care, simply call them at 866 229 1204. Phone lines are available from Monday to Friday between 5 AM and 7 PM (PST), as well as on Saturdays and Sundays between 7 AM and 5 PM (PST).

Overview of the Program

Stash Hotel Rewards is a loyalty program for independent and authentic hotels across the US, Mexico, and the Caribbean, where members are rewarded with points for completing eligible stays at any Stash Partner or Non-Partner Hotels. All you have to do is book your stay via the official website of Stash Rewards, and you will be good to go. The earned points can later be redeemed for free stays at Stash Partner Hotels, which are also required to be booked via the official website only.

Currently, Stash Partner Hotels represent some of the most luxurious and upscale hotels in the United States, including independent hotels, TripAdvisor “Recommended” Hotels (over 80 per cent), distinctive hotels, and recognized properties (which have appeared in Conde Nast Traveler or Travel+Leisure guides). To get a full glimpse of all the Stash Partner Hotels, visit here. Alternatively, hotels that meet Stash’s above-standard requirements are also featured on the official website as Stash Non-Partner Hotels.

Keep in mind that Stash Hotel reward points exhibit lifetime validity and cannot be transferred from one person’s account to another. Additionally, Stash states that if a customer does not have enough points to redeem for a free stay, then the redemption process cannot be carried out since the deficit amount of points cannot be paid via cash (subject to future alterations).

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Last Update: June 10, 2024