Contact WestJet: Find below customer service details of WestJet airline, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on WestJet. Besides contact details, the page also offers information and links on WestJet services.

WestJet Customer Care
1-888-937-8538 (1-888-WESTJET)


Baggage Contact
Toll-free: 1-866-666-6224

Cargo Contact
Toll-free: 1-866-952-2746 (1-866-WJ CARGO)

Charter Requests
[email protected]

WestJet Head Office
WestJet Campus
22 Aerial Place N.E.
Calgary, Alberta,
T2E 3J1

Book WestJet Flight
To book a WestJet flight online click here

WestJet Flight Status
To check WestJet flight status online click here

Baggage Information
WestJet permits its guests to carry two items of carry-on baggage with max 10kg each. For checked baggage, guests are allowed to carry one bag with max 23 kg (50 lb.).

Frequent Guest Program
You can earn reward points by joining the frequent flier program or by applying for the WestJet RBC® MasterCard. You can earn points every time you fly with WestJet or book vacation packages or hotels.

About WestJet
westjet-airline-pictureWestJet was founded in the year 1996. The Canadian low-cost airline operates to over 70 destinations including US, Mexico and the Caribbean. WestJet currently is the second largest airline in Canada. The airline operates from its main hubs at Calgary International Airport and Toronto Pearson International Airport. WestJet employs over 8,000 people. By 2016, WestJet aims to be one of the five most successful international airlines in the world. Currently the airline operates about 420 flights everyday.

WestJet Destinations: WestJet destinations include Calgary, Chatlottetown, Edmonton, Hamilton, London, Montreal, Toronto, Windsor, Ottawa, Kelowna, Halifax, Deer Lake, Dallas Fort Worth, Las Vegas, Los Angeles, Miami, Orlando, Palm Springs, Phoenix, San Francisco, Tampa Bay, Hawaii, Cabo San Lucas, Cancun, Mazatlan, Puerto Vallarta, Cayo Coco, Santa Clara, Varadero, La romana, Puerto Plata, Punta Cana, Samana, Bermuda, Bridgetown, Freeport, Nassau, St Lucia, St Martin, Turks and more.

This article has 17 comments

  1. Brad Reply

    Westjet’s app seems to have a problem with booking meals, it booked the first one for the trip home by mistake, next time made sure to book for the flight there, but it booked for the trip home too. The flight attendant said this was a frequent problem. Been sitting on hold with customer service for a refund. The flight attendant said he could not give the refund, but call customer service. 12 minutes on hold so far. Definitely quicker to book a flight than fix a problem like this. Well that was disappointing, cannot give a refund from Customer Service, gotta go to and submit a receipt for compensation, they did give a 50$ travel credit good for 12 months. Still, i would rather just have the cash back as promised.

  2. Johanna Reply

    Booked a flight to Toronto Last June and had to cancel last minute. Lawyer failed to inform us that we didn’the have all paperwork that was required. Cancelled trip, had cancellation insurance, was told would not be covered by insurance. Also could not get a refund on tickets. Told we had a West jet credit needs to be used in a year. Time is almost up for the credit and they want me to spend more money so I don’t lose the credit. I lost money on the cancellation insurance, and lost some money when I cancelled the trip. I just want the money refunded to my card, time wise and when our ability to take holidays is just one big head ache would be so much easier to just credit my card.

  3. Sandra Irvine Reply

    I am trying to contact Westjet from a Mexican phone to confirm traveling with a dog. I have my flights from Mexico to Toronto on Aeromexico but need to book a ticket from Toronto to Fredericton with my dog. NO NUMBER I call works from Mexico. Can you please provide me with the number I need to call?
    Thank you

  4. Suzanne Stoeckle Reply

    I will hesitate before I use Westjet again – this airline used to be known for customer service – think again! I booked a fight return from Kelowna to Toronto – here is the story!
    – I booked my flight and booked my seats weeks in advance – when I arrived at the airport my seats had been changed with no explanation (there and back) ….I have very long legs and additionally I could hardly walk as I had a had a broken toe so I needed a aisle seat near the front.
    – Luggage damage – I volunteered to have my carry on luggage stowed as the flight was full. When I arrived I found it had a handle broken off. When I went to inquire about replacement the smug attendant said “it is an old suitcase” we will give you a chit for $30.00 to be redeemed when you buy a new suitcase. The bag was only 2 years old and there was nothing wrong with it at the beginning of the trip! So now I have to do work – save the chit and buy a new suitcase and sent it in …!! This should have been a cash settlement.
    – We sat in Toronto on the runway with the engine running for over 45 min. The plane became full of gas fumes! They were doing last min maintenance. I spoke to the attendant about the strong gas smell. She just shrugged and said “yes this happens all the time”. Why were we not removed from the plane when it was being serviced? Gasoline fumes are toxic! I felt very sick.
    – I arrived at 12:00 midnight in Calgary and found my connecting flight was gone – so I had to stay overnight in Calgary. It was 36 below with the windchill. Westjet gave three of us a hotel room. Sounds great? Think again, we had to stand outside for over 30 min in the cold and wind at 36 below waiting for a shuttle at midnight. Why did they not send us in a taxi?
    – Oh it gets better! We were not even given a breakfast allowance. I had to be back at the airport at 7:30am for the next flight they put me on.
    – When I arrived in Kelowna – I missed my shuttle that I booked the previous night in Kelowna and had to wait over 2 hours in Kelowna for a shuttle to my destination as there was no room in a shuttle until then!
    It did not once register once by the way I was treated that Westjet gave a d..m. Think again before using this airline. Westjet has gone the way of all big corporations – you are a number and way to make money ONLY>

  5. Dan Reply

    Thanks for nothing West jet!
    Arrived Pearson at 7:45am for a 9am flight to Vancouver. Quickly informed that due to “maintenance problems” the flight is delayed until 12 noon. At 11:35 they say flight is cancelled. Here is the kicker…Gate staff was overheard complaining amongst themselves that we all should have been informed at 9 that there was never going to be a plane at all!
    A dozen fights took off that we could have been on! We missed our event in Vancouver because we were not going to be there on time and are out the cost of the tickets, baggage, and most importantly the fee for our performance. The deception by the staff and the “I don’t care” email reply by them is stunning in its condensation. My first and LAST time with this airline.

  6. Alexandru Iuga Reply

    Hi, we are travelling from Frankfurt(Germany) to Calgary(on Condor Airlines) on July 20th and go further to Vancouver(on Westjet).
    I need to know your agreement with Condor Airlines for baggage. And I cannot find any email address and also I have no booking number since I paid the whole flight(Frankfurt-Vancouver) to Condor. Please contact me!

  7. Louise Lavoie Reply

    My complain is based on principle and double standards on carry on baggage. I purchased a carry on luggage making sure it measured WJ required maximum size. I have travel with this piece of luggage on numerous trip which always past the carry on baggage measurements. Returning from my latest trip WJ 1487 yesterday my luggage did not pass the sizing device at the Las Vegas Airport which I was baffled because it had fit in the Edmonton sizing device in Edmonton when I left April 5th ? So when I arrived at YEG I made a point of going up to WJ departure to see if my luggage would fit in there sizing device! And it fitted! I do have pictures which I would be more than happy to share with you which I can’t attached to this text. I would also like an opportunity to further discuss this matter with a Westjet manager.

  8. Ken Lehan-Port Reply

    A compliment. Just a few words to compliment the departure staff at WestJet La Guardia for going above and beyond in getting us on an earlier flight back to Toronto on November 25, avoiding a long wait in the departures lounge. Give Betina a raise !!

  9. Adam Trdin Reply


    I just boarded a flight from Toronto to Calgary and once again the people helping at the kiosks need to be trained properly. I selected an earlier flight as I am a gold member with WJ (for no charge/great option) but the people at the kiosk told me 11A on flight 669 was exit row. I told them two times it wasn’t but they insisted. I selected this seat as I am 6’6″ tall and need the leg room. This isn’t exit row and once again been miss informed. Best part I paid to sit up front on my later flight which means nothing. Thanks WJ for misleading me again and making my experience unenjoyable.


  10. Kenneth H Jensen Reply

    Airline Ref code CYDPJM
    We were vacationing in Cancun Mexico. Hand family emergency back home and talk to many differnt agents over the phone to try and change my reservations to return to Calgary directly was perpared to pay the extra fee’s. Was told by all agent this could be done at the Cancun airport. We arrive 3hrs befor flight #2311 leaving for Calgary March 25th. The agents at the desk told me that they could not make the changes at the desk I would need to call the 1-800 number they would do it over the phone. Called the agent after being on hold for ever the agent on the phone said they could not make the changes over the phone they would make the changes at the front desk. Got back to the front desk they assured me the changes can not be made at the front desk only the agent over the phone can make any changes due to an email that they received from head office. Could not make them understand that after talking to head office over the phone changes needed to be made by them at the front desk. They would not change reservations and we missed the flight to Calgary which had 8 open seats. Very Very upset with the way the Cancun airport Westjets agents would not help us with this family emergency.
    Kenneth H Jensen

  11. Caroline Reply

    Hi, i am in cancun since two months and would like to confirm my flight with you. However, it seems impossible to do from your web site.!!
    My flight leave tommorow from cancun to Montréal , flight number 2821 , airline confirmation Glcnlq !!
    Pleasure answer at once !!!!!

  12. Karla Reply

    I was on flight 2617 from POP to YYZ. My luggage was ransacked. And jewelry was stolen. Not impressed! My 3rd time visiting the island. First time using west jet!

  13. Xiaobo Zheng Reply

    I took Flight NO 2639 from Freeport Bahamas to Toronto On Mar 23. My luggage was damaged. Who shall I complain to?

  14. Daria McLean Reply

    1o th phone call and I get a fax number when dialing the number you have posted for puerto plata!!
    When we boarded the plane, the agent from downstairs told us there was no more room for carryon baggage. I told her I had my movie camera and laptop in my bag. She said they would take it carefully from the brige and return it to me on the brige when I got off the plane. When we got off I asked for our carryon baggage and the men shrugged and said everything would arrive downstairs. Our bag was offloaded with all of the other huge bags. My laptop computer screen is smashed and the plasma is leaking out. We are here for 5 more weeks and I absolutely need a computer to communicate. Please help ASAP…the email I sent to WESTJET on the first day was returned to me and I am getting increasingly anxious and frustrated.

  15. michelle Reply

    help me i have booked a cuba trip with you before please help me now i want to see my only baby before he passes away he wll pass away in 6 hours

    • CCC - Sam Reply

      what problems are you facing on booking your ticket? just visit the website or call an agent to book your ticket. Seats are available.

  16. andrea Reply

    Just a quick note to let you know that my Jewlery was stolen out of my luggage on a westjet flight from toronto to Orlando. I don’t want this to happen to others.
    Please look into the people you have working at the toronto westjet terminal.
    Thank you for your time.

Leave a Comment

Your email address will not be published. Required fields are marked *