Contact of Royal Jordanian customer service


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Contact Royal Jordanian Airlines: Find below customer service details of Royal Jordanian Airlines, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Royal Jordanian. Besides contact details, the page also offers information and links on Royal Jordanian services.

Royal Jordanian Customer Service
In Jordan: 962 6 5100000

Royal Jordanian Head Office
Housing Bank
Commercial Center Queen Noor St.
P .O .Box: 302
Amman 11118

Phone: 6 – 5202000
Fax: 6 – 5672527
Email: AMMDDRJ@rj.com

Royal Jordanian Reservation/Refund
6 – 5100000
6 – 5202490
Email: ccsupport@rj.com

Irbid Office
Address
Baghdad St.,P.O.BOX 245
Irbid 962
Phone 5100000

Aqaba Airport Office
King Hussein Int. Airport, Aqaba
Phone: 3 2018633
Fax: 3 2016555
Email: AQJTBRJ@rj.com

Reservations/Refund (UK)
Address
Space one, 1 Beadon Road, 6th Floor, Hammersmith, London W6 0EA

Phone: 08719 112 112
Fax: 020 874 85251

Reservations/Refund (US)
Address
6 East 43rd Street, 27th floor, New York, NY 10017
Phone: 01-212-949-0060
Fax: 01-212-949-0488
Email: nyctorj@rj.com
Airport Contact: 01-718-656-0666

Cargo Contact
Phone: 01-718-553-2753;
Fax: 01-718-656-1311

Reservations/Refund (UAE)

Address
Business avenue building. -Al Etihad Road P.O.Box 4534 Dubai – UAE

Phone: 4 2944 288 / 4 2944 322
Fax: 4 2944 199
Email: dxbtbrj@rj.com
Airport Office: 4 2166810/ 4 2166811

Reservations/Refund (Australia)
Address
level 10 HCF House, 403 George St Sydney N.S.W 2000 Australia

Phone
1300855057 or (02) 92442701
+61-1300855057 or 61-2 92442701
Fax: (02) 92903306
Email: sydgarj@rj.com

Royal Jordanian Baggage Claim
00962 4793161/2 (Amman)
0031 207952700 (Amsterdam)
00971 25052771 (Abu Dhabi)
0034 934013263 (Barcelona)
0032 27233111 (Brussels)
00 20 2 2674548 (Cairo)
00773 7736866020 (Chicago)
0094 0197332418 (Colombo)
00966 38837406 (Dammam)
0091 1125654591 (Delhi)
00974 4656433 (Doha)
00971 42245383 (Dubai)
00 49- 6969050941 (Frankfurt)
0090 2124655757 (Istanbul)
00965 4345555 (Kuwait)
0044 02087501066 (London)
0074 9336666 (Moscow)
0091 2226828569 (Mumbai)
00 49 8997592550 (Munich)
0039 0665954252 (Rome)
00216 71755000 (Tunis)
0041 438132408 (Zurich)
______

Flight Schedule
To check flight schedule online click here

Flight Status
To check Royal Jordanian flight status online click here

Check-In
You can web check-in to your flights up to 24 hours prior to the scheduled departure time. For web check-in click here

Baggage Information
Carry-On Baggage: Crown Class passengers can carry two pieces with weight not exceeding 7kg. Economy Class passengers can carry one piece of baggage only.

Checked Baggage: Crown Class passengers can carry one piece of baggage with max weight of 30kg. Economy Class passengers can carry only upto max 20kg. Those flying to North America can carry two pieces with 32 kg. Economy Class passengers can carry two pieces with max 23 kg.

Royal Plus
Royal Plus is a frequent flier program of Royal Jordanian. You earn miles every time you fly with Royal Jordanian or its partner airlines. You also earn miles on hotel booking and car rentals. In addition to that you have special privileges like excess baggage benefits and lounge access. Membership Tiers include Blue, silver (Ruby), Gold (Sapphire), Platinum (Emerald). To join now click here

Royal Jordanian Destinations
Royal Jordanian flies to San Francisco, Los Angeles, San Diego, Las Vegas, Phoenix, Dallas, Houston, Kansas City, Washington, New York, Boston, Montreal, Toronto, Detroit, Chicago, Dublin, London, Brussels, Paris, Frankfurt, Zurich, Geneva, Barcelona, Madrid, Tunis, Tripoli, Rome, Milan, Munich, Prague, Vienna, Budapest, Istanbul, Tel Aviv, Khartoum, Riyadh, Jeddah, Doha, Dammam, Abu Dhabi, Muscat, Dubai, Kuwait,  Colombo, Bangkok, Kuala Lumpur, Singapore, Hong Kong, Shanghai, Beijing, and more.

About Royal Jordanian Airlines
royal-jordanian-pictureRoyal Jordanian Airlines was founded in the year 1963 as Alia Airlines and was established after a Royal Decree from King Hussein of Jordan. Royal Jordanian is the national carrier of Jordan and flies to over 58 destinations on four continents with its main base at Queen Alia International Airport, Amman. The airline is a member of oneworld airline alliance which has American Airlines, British Airways and other big names. Royal Jordanian’s vision is to be the “Airline of choice connecting Jordan and the Levant with the world”. The airline has over 4,400 employees and has its headquarter at Amman. Royal Jordanian’s subsidiaries include Royal Wings, a company dedicated to charter business.

Contact of Royal Jordanian customer service, 4.0 out of 10 based on 11 ratings

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29 Responses to “Contact of Royal Jordanian customer service”

  • Rajaa Mohssen says:

    Hello,
    My family traveled to Yemen through Jordanian Airlines. They have a total of 8 bags and there is 4 MISSING bags. Please contact us a soon as possible. I am extermly unhappy with the service provided.

    Flight info:
    Royal Jordanian – Flight RJ 0268 (May 30, 2013)
    Royal Jordanian – Flight RJ 0672 (May 31, 2013)

  • jazree says:

    my client lost her luggage on 28th november from KUL-AMM and we already make a report. But until now, we have not receive anything from RJ. please advise as our client has valued and sentimental items in her luggage!

  • Rumesha says:

    I am trying to understand how much luggage I am allowed to carry from ORD-AMM and MED-AMM for a One World Sapphire member?

  • rj traveller says:

    hello,
    thank you for all the information!
    I have a question. While I am doing web Check-in, there is a field called “Number”. What shall I fill there?

  • nihad says:

    please i am trying to check in on line but i am not able to do so, always shows system error, my e ticket number is xx
    RJ confirmation #6A80FX, I need my 2 boarding passes
    1. montreal – amman flight no.268
    2. amman-dubai flight no.612

  • Bose says:

    May i know whether i can cancel my eticket as my visa was not approved. If yes how can I do?

  • Najma says:

    dear sir,
    kindly send me the correct mail add where i can reach your admin staff at royal jordanian.
    much thanks.
    Najma

  • RAID says:

    Dear sir
    Good day
    I and my colleague are doctors from Iraq and we came to zurich for training on tumor surgeries according to a ministry order and we used royal jordan to reach zurich from Amman by two ways ticket .We reached here in the 2nd of November and we have to leave on the 1st of February .My questions are
    1-should we have visa to enter Jordan,and if yes how and from where we get it,
    2-where is the office of Royal Jordan in zurich and what is their phone number?
    Thank You

  • Andrew Barclay says:

    I need to send a letter to the RJ UK head office, what is the address?

  • wan yat CHOO says:

    Hi, I have made reservation via online booking Jordanian Airlines to fly to bangkok from kuala lumpur on 9 december.I have made the payment and confirmed. How do I get the e-ticket? and when can i do the check in via online?

  • surinder paul says:

    i want infomation number of rj in barcelona spain

  • ramzi sleilaty says:

    i am leaving canada for good now and going back to lebanon, do i have the right for more kilos? extra baggages?

  • ereiy26 says:

    Is 20kg maximum weight for luggage applied to all international flights? I’m from Malaysia and will fly to Jordan for educational purposes. I think my luggage would exceed 20kg max weight.

    Can you provide international customer care hotline services number? If possible JR office in malaysia.

    Tq!

    • CCC - Sam says:

      yes my friend ..its max 20kg..I got you details of Royal Jordanian in Kuala Lumpur, Malaysia..see below..do let us know how it went..

      Phone: 603 – 2148 7500
      Address: Deks Air (M) Sdn Bhd, 5th floor,Menara Hap Seng, Jalan P.Ramlee 50250 Kuala Lumpur
      Email: kultmrj@rj.com

  • william McKee says:

    Could you please tell me how much each kilo of excess baggage costs on economy class ticket from London to Amman?

    thanks

    • CCC - Sam says:

      Economy passengers can carry up to 20kg and Crown class passengers up to 30kg. For excessive baggage, the Royal Jordanian website does not provide adequate information. Kindly reach the customer care to get exact details..

  • ereiy26 says:

    Hello sir,
    I don’t quite understand with the checked luggage allowance at rj site http://www.rj.com/en/tabid/178/default.aspx

    for economy class, is 20kg per bag or per person? can u explain some details about maximum weight luggage.

    tq!

  • mukadam d s says:

    While travelling from Rome to Amman by ur JR airlines my three bagages got misplaced (File Reference AMMRJ22834). As per internet information bagages were received at airport. But nobody from Airlines contacted me so far, nor I am getting response on phone. Will u please help me in getting cell no. of concerned official to whom i should contact to collect my bagages at Mumbai Airport? Thanks.

  • Jason says:

    Why did you steal my luggage and why won’t anyone from customer service email me back?

  • Moin says:

    Kindly provide me Jeddah station manager contacy phone no/mobile no, with reards to my delayed baggage.
    Thanks

  • Shree Kant Bansal says:

    Dear sir,

    We have a parcel approx 15 kg weight which is sample for a tender want to send jorden. In jorden we have a Business Associate.
    We can not book this parcel through DHL and other courier company.
    This parcel will collect personally by our person at Jorden Air Port.
    Kindly suggest us?
    Awaiting your favorable response.
    Regards
    Shree Kant Bansal

  • azhari Mohamed Ali says:

    Pls provide me with your office address & phones in Khartoum. Cargo office also, pls.

    thanks,
    Azhari Mohamed Ali

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