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Contact of Qatar Airways customer service
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Rating: 4.4/10 (33 votes cast)

Contact Qatar Airways: Find below customer care details of Qatar Airways, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Qatar Airways. Besides contact details the page also offers information and links on services of Qatar Airways.

Qatar Airways Head Office
Qatar Airways Tower
P.O. Box 22550
Doha, Qatar
Tel: (+ 974) 4449 6000

Qatar Airways Customer Service
+974 4420 3015

Reservation (Qatar)
Phone: +974 4449 6666 /
Fax: +974 4462 1533

Sales
+974 4449 6000 / +974 4449 6158

Flight Enquiry
+974 4462 2999

Refund / Baggage Help
+974 4420 3015

Qatar Airways Cargo
+974 4455 6111

Reservations – UK
+44 870 389 8090
+44 208 897 9084

Reservations – US
+1 877 777 2827 (toll free)

Reservations – UAE
+971 4 229 2229
+971 2 666 4476

Privilege Club (Qmiles) Contact
(+974) 4449 6449
_____________

Book Flight
To book a Qatar Airways flight online click here

Check-In
You should check-in 36 hours to 90 minutes before departure. Online check-in is available in several Asian destinations besides Europe, Australia, Middle East and North America. Some of the Asian destinations where online check-in is available is Bangkok, Beijing, Lahore, Delhi, Jakarta, Mumbai, Tokyo, Singapore, Dhaka and Colombo. To check-in online from the website click here. For mobile check in simply visit qatarairways.com from your mobile and email your boarding pass for printing letter.

Baggage Information
Carry-On Baggage: Those flying on Economy Class can carry 1 piece not exceeding 7 kg. Business and First Class fliers can carry 2 pieces not exceeding 15kg.

Checked Baggage: Economy class passengers can carry two bags each with 23 kg weight. First Class passengers can carry 40 kg (2 bags) while Business Class passengers can carry 30kg (2 bags).

Trace Lost Baggage
To trace your lost baggage click here

Duty Free Shopping
Qatar Airways offers duty free shopping in flight with latest fragrances, cosmetics, watches, jewellery and much more.

Visa Requirements
To check visa and passport requirements for your Qatar Airways flight click here

Privilege Club
As a member of this Club you earn Qmiles every time you fly with Qatar Airways or its partner flights. You can also earn miles every time you book a hotel or rent a car. To enroll with Qmiles click here

About Qatar Airways
qatar-airwaysQatar Airways was founded in the year 1993 and is the national carrier of Qatar. It is one of five airlines that has been awarded 5 star rating by Skytrax. It operates to over 100 destinations with its main hub at Doha International Airport. Qatar Airways has become one of the fastest growing carriers in the world. The airline, headquartered in Doha, has over 20,000 employees.

Qatar Airways ranked third best airline in the world in the annual 2010 Skytrax passenger survey. It has also been the Best Airline in the Middle East for the fifth year in a row. Qatar Airways was also named Best Airline in the World for International Travel by readers of Business Traveller magazine in the US and won the Best Airport Lounges in the Middle East for First and Business Class award at the Pax International Awards in Dubai. During the 2010/11 financial year, the airline expects to carry over 16 million passengers worldwide.

Destinations
Qatar Airways destinations include Geneva, Frankfurt, Vienna, Zurich, Rome, London, Barcelona, Budapest, Paris, Dubai, Tehran, Riyadh, Bahrain, Doha, Amman, Delhi, Karachi, Mumbai, Bengaluru, Trivandrum, Kuala Lumpur, Manila, Osaka, Seoul, Singapore, Bangkok, New York, Washington, Buenos Aires and others. Read More

Contact of Qatar Airways customer service, 4.4 out of 10 based on 33 ratings

arrow61 Responses

  1. Richard Beckett
    37 mos, 4 wks ago

    Hello,

    I flew with Qatar airways last week on a flight from London to Colombo via Doha. I think that I left a black Northface jacket and a grey hoody on this flight and was wondering if there is a lost and found department that i could contact. the flight numbers that i took are QR 2 and QR302.

    I would be extremly grateful if you could let me know if there is anything i could do about this.

    Kind regards,

    Richard Beckett

  2. CCC - Sam
    37 mos, 4 wks ago

    Richard, you can trace your lost items by calling the customer care on the number given on this page.

  3. Faiz Mohammad
    37 mos, 1 wk ago

    CITY AIRPORT
    (24 HOUR PASSENGER SERVICES & TOURS)
    ______________________________________________
    Local charges
    Sri Lanka

    Airport drops -RS 2300/=
    Airport pickups -RS2500/=
    Round tours -RS 30/= pkm
    One way drop hires -RS 60/= pkm

  4. nazma vadhvania
    37 mos, 1 wk ago

    Dear Sir/Madam,

    On arrival at Chhatrapati Shivaji(Bombay), I discovered that my luggage was missing and I informed your ground staff of this, they completed a PIR and gave me a copy.

    To date, I have heard nothing from you to say that you have found my luggage. As it is now 167 days since my flight and my luggage has not been located, I am writing to formally request that you compensate me for the loss of my luggage, including associated costs, without further delay.

    I invoke this right pursuant to Article 17.3 of the Montreal Convention, which states that “If the carrier admits the loss of the checked baggage, or if the checked baggage has not arrived at the expiration of twenty-one days after the date on which it ought to have arrived, the passenger is entitled to enforce against the carrier the rights which flow from the contract of carriage.”

    Your airways is offering $460 for 23 Kg baggage, but my baggage was of 32 kg; For which I had already provided you the excess baggage receipt. I had also paid 150CAD at Calgary Airport.

    Now already 24 weeks have passed and I will have no alternative but to issue legal proceedings against your airways. I do however hope that such action will not be necessary and that this matter can be amicably resolved.

    Yours Sincerely.

    Nazma Vadhvania

  5. CCC - Sam
    37 mos, 1 wk ago

    sorry to hear about your problem..you should escalate this with senior authorities in the company..

  6. Semra Alakoc
    36 mos, 3 wks ago

    I flew Qatar airways from Ankara to Melbourne, transfer via Doha on 11 July 2010. At Doha airport at counter 15 they confiscated all my alcohol and said Australian customs does not allow alcohol into the country. I knew Australian government had rules about the limit which I did not exceed but at Doha airport they blamed Australian customs and did not allow me on my flight to Melbourne. I had no other choice but to give up on the liquor worth 100 Euro purchsed at duty free. I am so sorry I flew qatar airways as no one made me aware of this as I found out that it was the Doha government not permitting alcohol at the airport. If this is the case all qatar tickets sales offices should make people aware of this. I want people to know that if you travel through Doha airport they will confuscate your alcohol and blame someone else. For this reason I will not fly qatar airways again.

  7. sijo john thoppil
    36 mos, 3 wks ago

    A VERY DISCRIMINATIVE SERVICE ON YOUR FLIGHT AND IT SPOILED MY WHOLE JOURNEY. IM REG CUSTOMER OF KUWAIT AIRWAYS THIS TIME I TRIED YOUR FLIGHT BECAUSE I HEARD U R NO 1 IN COMMITMENT TO EXCELENCE IN HOSPITALITY AMONG FLIGHTS BUT ONE OF YOUR LADY CABIN CREW SHOWED REAL DISCRIMINATION FOR INDIANS. HER BEHAVIOR WAS LIKE ‘IF U WANT TAKE OR’ AND EVEN SHE HARDLY SMILES. I WAS REALLY DISSAPPOINTED AND AT THAT TIME I MISS MY REG FLIGHT KUW AIRWAYS BUT ONE OF YOUR CREW HER NAME IS BEATRIS SHE WAS S REALLY A PROFFESSIONAL I DONT KNOW WHO OR FROM WHERE BUT SHE IS AN ASSET TO YOUR COMPANY. PLEASE ASK YOUR CREW TO STOP DISCRIMINATION AGAINST INDIANS.

  8. sijo john thoppil
    36 mos, 3 wks ago

    PLEASE DO THE PROPER BRIEFING FOR YOUR STAFF SPECIALLY INFORM THEM DONT SHOW DISCRIMINATION AMONG PASSENGERS I WAS TOTALLY HURT ON MY JOURNEY FROM TVM TO DOHA ON 18 JULY

  9. CCC - Sam
    36 mos, 3 wks ago

    on all airlines you have one or two such behaviors..

  10. C. Srinivasa Raghavan
    36 mos, 3 wks ago

    I want to travel from Lagos to Chennai in Business Class with my physically challenged son who needs wheel chair assistance. The transit time at Doha is 20 hours. I understood that Qatar Airways is not processing STPC for medicals and Pax need to stay at the airport for transit period. Is is true? If so, I will find another airlines.

    Thanks and regards

    Raghavan

  11. usha
    36 mos, 1 wk ago

    I forgot my hand baggage in the bus to the transfer section after reaching doha from stockholm. i am a passenger frm norway via stolckholm and then stolckholm to Doha and finally kathmandu.I contacted tranfer section ans they asked me to contact lost and found section after reaching the final sdestination. since the bag has no details tagged on it i was wondering how can i contact the lost and found section about this and find my luggage and ask them to send it to Kathmandu,nepal.

  12. CCC - Sam
    36 mos, 1 wk ago

    please reach the customer service

  13. m.sabouhsasila
    36 mos ago

    i forgot my reservation number how can I find
    i have the eticket number

  14. CCC - Sam
    36 mos ago

    you can check your email inbox or visit the website to input details of your ticket and get details

  15. michael byrne
    35 mos, 3 wks ago

    I flew Qatar from Manchester to Columbo via Doha on the 6 august and my wife made the mistake of taking some face cream in in her hand baggage.
    So we decided to put it into my cabin bag and went back to check in desk to check it in.
    But also in the unlocked bag was my Sony camera and when we arrived in Columbo and opened to bag the camera was missing.
    The bag must have been opened and the camera stolen either in Manchester or Columbo.
    I was very upset by this and it spoiled our holiday because we had no camera to take photos.
    Also the flight we caught from Manchester had a technical problem with the inflight system and we had no movies to watch all the way the Doha.
    We wasnt to bothered about this but on our way back home on the 21 august the same announcement was made sorry our in flight entertainment system is broken, not what you would expect from the worlds five star airline.
    Another thing that I noticed on all the four planes that we flew on that our tea was served with cream on inquiring about this we where told that Qatar the worlds five star airline only carry’s small amount of fresh milk and that reserved for babys .
    I must say I was quiet disappointed by all this and it really did ruin what should have been a nice holiday.

    regards M Byrne

  16. CCC - Sam
    35 mos, 3 wks ago

    a sad incident..do place a complaint on the lost camera..

  17. aitai
    35 mos, 3 wks ago

    dear sir/madam
    im traveling to london from iran on 16th sep and i booked my ticket on one of ur travel agency in uk london and i read in ur confrimation email that i need to show my card that i did payment with it but i dont have my card as my fiance booked it for me from there and i need one conatct # in iran .
    looking forward for ur reply

  18. CCC - Sam
    35 mos, 2 wks ago

    please call the customer care

  19. Edwin
    35 mos ago

    To Whom it May Concern,

    This is a call for a reimbursement/ compensation by Qatar Airways due to an inconsistent baggage policy at Bangkok Airport at the time of travel.
    Our golfing holiday commenced with our departure on 15 Aug’11 from Dubai via Doha to Bangkok (BKK). Our return flight was on 01 Sept’11 from Bangkok (BKK) to Dubai via Doha.
    As we travelled with our sporting equipment, we received an allowance of 10Kg/ person for our golfclubs from Dubai.
    During our return flight from Bangkok this allowance was not in place and caused me to pay for returning our golfclubs from Bangkok to Dubai at a cost of Aed 1200!
    The implication of this lack of consistancy, caused that Qatar was the most expensive flight service provider for our holiday and was unplanned for and we were not informed of this lack of consistency of service at Bangkok by Qatar. Qatar will not be my preferred provider with such a customer service, had I known before hand.
    The staff assistance was professional at Bangkok at all times and showed their empathy towards us for this inconcistancy and request us to make our complaint to Qatar Management.
    The staff at Bangkok indicated that at 05 Sept’11 the allowance inconsistancy will be resolved with an allowance of 10Kg for sporting equipment per person. We still had to fund our equipment.
    As this was clearly an injustice to us, as the allowance is now in place,and to expect us to pay for our equipment’s return flight while allowing us to bring it to Bangkok, I request that I will be refunded/ compensated for our loss.

    Your favourable consideration and feedback is requested.

    Edwin
    UAE

  20. CCC - Sam
    35 mos ago

    Edwin..here is what you need to do..visit the Qatar Airways website and place a complaint through the contact us page or ‘claims’ section. You should be seeing a response in 24 hrs. It is always recommended to double check your baggage allowances and restrictions before any flight. This makes your travel more comfortable.

  21. Edwin
    34 mos, 4 wks ago

    Thank you for the reply. The official website of Qatar actaully states that 10kg are allowed for sport equipment and they elaborate which sport equipment and it includes the golf clubs. This policy is actually not (was not) applied at the time of travelling at Bangkok on 01 September 2011 but only implimented as of 05 September 2011.

    I will proceed to the Qatar web site and make the claim there. I was under the impression that even if I did report this on this website, the issue will be dealt with (or e-mail contact will be made with the customer), to the customer’s satisfaction. That is what I would have called “a 5 star Qatar customer service”….

    Regards
    Edwin

  22. CCC - Sam
    34 mos, 4 wks ago

    you are right..any flier would expect better customer support when the airline is ranked a “five star”..feel sorry about what has happened…and I hope you would hear from the airline asap.

  23. anoop
    34 mos, 2 wks ago

    I am Anoop and I have traveled in your flight QR51(doha to washington DC) on 21Sep2011,which was late due to which I missed the next flight to Tampa.
    To make things worse your customer service at Washington DC were not able to get a room for me. I had to stay at the airport the whole night. And my health has been deteriorated due to the cold and not able to sleep properly at the chairs in the airport. And at the end I was not able to report at the work location on time.

    I would like to be compensated for this inconvenience occurred to me.

  24. CCC - Sam
    34 mos, 2 wks ago

    please place a complaint from the Qatar Airways website..

  25. Fazlyn
    34 mos, 2 wks ago

    I have still not received my e-ticket. I’ve tried calling several times on the different numbers provided but it was either engaged or I waited at least 30 mins without someone answering.
    In addition no email address is supplied for South Africa and I could not obtain a diabetic meal as this is not available. I know that some options are limited but then I would have liked to request that my meal was brought earlier as on long flights my blood sugar drops before everyone is served. This is problematic, especially during pregnancy.
    When I checked our booking online I noticed that my husband and my details were swopped. So instead of being female I was now male, with all his details including passport number. This was not the case when I booked and would cause issues when trying to board. My husband has tried rectifying this but it still gives us a middle name of ‘H’ which is not correct.

  26. Aytug guldamla
    33 mos ago

    Last week on 5th november i took a flight from istanbul to doha..i was traveling on business class seat numbers 1e and 1f
    When we were on board with our family, flight attendants mentioned all passangers to turn off their cell phones and all other electronic equipments, we did accordingly
    After we arrived doha with local time 23:40 i was searching for my cell phone but was not able to find it, we searched the floor underneath our seat even the other seats we were not able to find my cell phone
    We asked for flight attendants help to find my cell phone but they couldnt after we were in the terminal we went to qatar airways customer service and asked for their help but we were ignored by them which was not the way they should do!!!

  27. Sam
    32 mos, 3 wks ago

    I have had a privilege card for 4 years – I requested to transfer qmiles for a family trip to Doha – I was asked to fill in a form and submit – I went to the local office to collect the tickets and was then informed I would need to now pay almost 1,000 USD – at no point was I told that transferring qmiles for flights would also involve a payment – if I had been informed of this, then I would not have requested this (yes, i know it is in the terms and conditions, this has now been pointed out to me several times- I advise you train your staff to explain this when a request is made to transfer qmiles, especially when it is the first time ) – I then requested to cancel the flight as I was not aware there was a charge for the flight – I left the office – the qmiles have not been credited back – I am now being told I need to pay 25 USD to transfer back – please train your staff to explain this to your customers – (yes, I know know this is in the terms and conditions – again this has been pointed out) – I have sent numerous emails, phoned the customer help line number in Doha – requested to speak to a Manager several times – no Manager seems to be available and the English level is very poor -

    Reading the blogs, visiting your office and speaking to the help line, I have concluded the service level is not geared to the 5 stars awarded to the airlines – there are numerous inherent issues to resolve rather than an individual person or policy – keep working on it -
    by the way, I called the helpline again today, eventually spoke to a ‘Supervisor’ who managed to cut me off, i called back, after 60 seconds of no reply, I decided to cut my losses on the phone bill, two days ago I was also informed by the local office that returning my qmiles is not 25 USD, it is actually 25 USD per person = 125 USD ( there are 5 of us, and I guess this is also in the terms and conditions) – please do not respond to this with ‘please contact….’ ‘escalate to …’ – I have sent emails, visited the office, requested to speak to a Manager too many times

    Please note
    - Why do I want to cancel the flight
    a – I am a genuine customer who was not aware of a cost implication
    b- Some other reason
    c- Qatar Airways wants to make money

    This is not the service I expected…..

    Regards
    Sam

  28. Felistas
    32 mos, 3 wks ago

    I am a zimbabwean traveling to Istanbul from Johannesburg via Doha. I faced a problem with my visa at O.R Tambo airport on the 12th of October 2011 so I couldn’t go on the plane so I was advised to rebook some other day. I spoke to the johannesburg office and I succeeded in getting through and I was given another another ticket,which i got confirmation on my email that it had been booked and confirmed,and of course with a penalty of (rands 1100)which I gladly paid.But when I got to the check in counter I was told that my ticket wasn’t confirmed so I had to top up another (rands 2500) on top of the 1100 rands,frankly speaking I was very dissapointed as I usually use Qatar airways on a regular basis.

  29. Katie
    32 mos, 2 wks ago

    Hi,

    I need an email address where I can contact someone at Qatar airways regarding baggage allowance. I can’t call any of the customer care numbers. Could you please advise me of an email address to contact? Thanks

  30. CCC - Sam
    32 mos, 2 wks ago

    you can reach the Qatar support directly from the website..they have a contact form

  31. Muhammed Siddique
    31 mos, 4 wks ago

    I am a Canadian-passport holder. I was booked from Karachi- Pakistan to Calgary-Canada on 14th December flight with my wife and three children.
    At Karachi Airport on the flight day two Qatar Air Ways representative Mr Bakhtiar and Mr.Nadeem misbehaved with us. They issued us the boarding pass from Karachi to Montreal but after issuing the boarding pass they stopped us and asked if my wife was pregnant. I told them yes then Mr Bakhtiar asked any documentary evidence with me..I have not prepared any letter because my Doctor told me that my wife can travel. Later I found one letter with me which was issued by the doctor last month and by mistake she wrote 35weeks on it. I told Mr. Bakhtiar that my wife expected delivery date is 25th January, 2012 and she is fit for travel but they did not agree and called Airport doctor he wrote on his report that my wife is 33 weeks pregnant but after this also Qatar airline staff cancelled our boarding pass and told us to leave the airport. We prepared so hard with over 10 bags for this trip. So much of inconvenience has happened to us.
    Now I have fresh medical l certificate of my wife in which Doctor gave us delivery date 25th January 2012.
    Now I will again travel but I don’t want to travel with Qatar airways anymore because of the bad behavior of Qatar airline staff. I will seek the refund of our tickets.

  32. Maryna Sharhorodska
    31 mos ago

    Qatar experience from hell!

    My husband and I arrived to Doha from Muscat on our way to Zurich on Sunday January 8th only to find out that our confirmed seats were given away to passengers from the previous flight (canceled due to weather conditions)

    Now, why in the world would our seats be given away?! Why should we bear the responsibility and make a sacrifice of colossal proportions (I was facing a job loss had i not made it back on time for the Monday meeting) and deal with incompetent staff for over 8 hours to try to explain that i had to be back and there could not be a compromise. My bosses would not care about your Airline’s useless excuses!

    More so, not till i burst into tears someone reacted and did us a huge favor putting us on the overflight to Paris. I had to pay the connecting flight to Zurich out of my pocket to get back to work on time.

    We came up with suggestions for rerouting us instead of Qatar doing it for us. THIS WAS THE WORST, THE MOST OUTRAGEOUS and OBVIOUS ABSENCE of ANY CUSTOMER SERVICE AND TROUBLE SHOOTING. What kind of business are you running?

    In the past, if the flight is double booked–a sin every airline, except may be Swiss, is guilty of, you get rebooked immediately, before you could even say something, and a voucher for an equal flight is offered. That is at the least!

    We had to be humiliated, begging to fly out, our luggage is still missing after three days and I have pretty strong doubt that it will ever get to us.

    Who could explain to me and more so, apologize for all this? Why would I ever recommend flying Qatar? The answer is NEVER AGAIN.

  33. Enkhee
    30 mos, 1 wk ago

    Hi,

    I need an email address where I can contact someone at Qatar airways in Vienna, Austria regarding baggage allowance or locate missing baggage.
    I can’t call any of the customer care numbers. Could you please advise me of an email address to contact?
    Thanks

  34. customer help
    30 mos, 1 wk ago

    did you try the main numbers? the head office..

  35. Amodia
    29 mos, 4 wks ago

    Note: This e-mail was sent to ecommercesupport@qatarairways.com.qa on Feb. 10, but there is no reply from their end until today. Please check this matter and please reply to my e-mail…

    Dear Qatar Airways Team,

    Good day…
    Please be inform that I attempted to purchase my ticket through online on Feb. 8 ( KUL-DXB) for the dates either Feb.26/28/March 1… but my booking showed unsuccessful due to my credit card detail issues. I did several unsuccessful attempts w/ different dates.
    So I opted to purchase the ticket on cash from your office in QC Pavillion in Cebu Philippines on the same date.
    Today when I open my phone, i wonder why I received a notification from my credit card bank NBAD MYR1632 has been authorized from my credit card 6418 at Qatar Airways. However, I didnt receive an electronic ticket for this in my e-mail so I dont have a confirmation on hand to provide. What I only have is the SMS coming from NBAD.

    I would like to ask your kind assistance to check this mater and please cancel my booking which was purchased from my credit card and refund the full amount to my credit card account.

  36. Nariani
    29 mos, 4 wks ago

    COMPLAINT & FEEDBACK Reference # 65836 and 65834:

    Dear Sir or Madam,

    Yesterday (10/ Feb/ 2012) night something happened at Dubai airport that could have been easily avoided.

    A special new toy purchased by me yesterday evening at 7 pm worth DIHRAMS 500 was confisticated by Customs Police in Dubai, during the security check-up (that happens after the immigration stamp is done).

    When i checked-in my bag at the counter and was given the boarding pass, i specifically asked at the counter regards: taking this toy with me or checking it in?

    And i was told by the Madam at the counter that i can carry the same with me. On my asking and specifically showing the TOY alongwith the PACKING Box, she should have promptly advised me to check it in and put couple of FRAGILE stickers on it, as simple as that!
    Not having advised me even after my showing and asking regards the toy was the first lapse from Qatar Airways side.

    After the Dubai Customs removed the ‘Archery Gun’ part of my toy … which is actually the main part of this toy… i kept on pleading and requesting them. They would see reason – and agreed to my point that its a child’s toy –> but they said that they were tied by protocol & guidance rules.

    They clearly refused to give me back the toy they’d confisticated from me and they added that if QATAR Airways person co-ordinates with us, we will give to the toy to Qatar Airways and it can go on this flight or perhaps on the next flight, however, its important the someone from Qatar Airways desk contacts us NOW (which meant in the next 15 – 20 minutes).

    THEREAFTER, I IMMEDIATELY RUSHED to the departure terminal # 117.
    However, no co-operation and no effort of co-ordination from Qatar Airways side …. they could have easily contacted Dubai Customs Police and my toy would have got on the flight.
    The Dubai Customs Police would have put this toy in a seperate bag and handed the same to QATAR Airways staff… this toy would definitely have reached Doha on the same or perhaps (latest) on the next flight. Qatar Airways person told me that when-ever you come back to Dubai you may collect it from Lost & Found.

    I made it very clear to him that my next trip is not scheduled in the near future! And i cannot come just for collecting this 1 toy!!

    But, why was the needful not done by your employees in Dubai? There is such a strong presence of your team in Dubai.

    When Dubai Customs Police is very clearly stating that they will give the toy to QATAR Airways staff, at least someone from this huge team of yours, stationed in Dubai should have acted swiftly!
    This was the second lapse from Q.A. side.

    Kindly co-operate and Please co-ordinate to get me back my toy from Dubai. Its a Archery type gun (a combination of a Gun + Archery bow) and my kid has the remainder parts of this toy – he is waiting to receive his special gift from Dubai, which is this toy. And this toy is an appreciative gift to my child for his special behaviour & academics of the past few months, so this toy has special value for him!

    Kindly do the needful in this regards, kindly do so ASAP.
    Once it arrives i will come to the Doha airport to collect the same, my mobile number is 55348745.

    I have formally reported this matter at the Doha Airport on my arrival to Mr Shedab from Qatar Airways who has said that he will look into the matter and revert.

    PLEASE co-ordinate & get this special toy, else please pay me compensation = QAR 500.

  37. Raj
    29 mos, 2 wks ago

    Dear Sir,
    I am a passenger who took your flight on Friday from Kuala Lumpur to Bucurest,Romania.Carrying with me i had a bag on items which was wrapped up and on it was labelled ‘FRAGILE’ which i expect that the authorities are aware that is unbreakable items in the bag.
    To me i see that your airlines broke the law in protecting that item which was valuable to me it was my brother’s who passed away ‘glass item’ that i collected and wanted to bring it home safely here only to find it broken into pieces.
    You did not follow your airlines regulations in protecting that item for me i even told that check in counter in Malaysia was it safe to put it in the cargo and she said it was, in actual fact i wanted to carry as hand lagguage saying to me it was safe.
    I am very dissatisfied and its a irreplaceable item and i am not going to take this matter too lightly and i demand a explanation for this ugly service from your airlines.

    If i don not receive a reply from you i will take this matter to your top level management and would like to know what are you going to do about precious lost which has been broken into pieces.

    Thank you

    Regards,
    Joshua

  38. H.Kazerani
    28 mos, 2 wks ago

    For 3 days and more than 6 times each day I’ve been tying to call the office in Madrid (Spain) but they are not answering the calls! I need to change my ticket urgently. IT’S A CATASTROPHIC SERVICE AT LEAST IN MADRID, WHEN I CAN’T ACCESS YOUR OFFICE NEITHER ONLINE NOR BY PHONE.
    I NEVER WILL FLY WITH THIS AIRLINE.

  39. CATHRINE
    28 mos, 2 wks ago

    hi just want to ask how many kilos is allowed for baggage & hand carry from phils to kuwait..my flight is on sat.march 31 2012..thanks

  40. Ayeah
    28 mos ago

    I traveled from Cameroon by Kenya airways to Dubai transiting to Singapore through qatar airways. I was refused transit there on reasons that I have less funds to spend in Singapore. The Qatar Airways staff was acting like Singapore immigration. They later demanded $320 as charges. This is sad.

  41. legsang sherpa
    27 mos, 3 wks ago

    hello,

    my flight is on the 12th of june from frankfurt to doha and then from doha to kolkata. Can you please tell me if I can carry my guitar as a carry on luggage. I don’t want to put it as a checked luggage because I fear it may get damaged then.

  42. Reynaldo Aquino
    27 mos, 2 wks ago

    I will be travelling from Barcelona to the Philippines via Doha on May 28, 2012. I’m a seaman. What is my check in baggage allowance and carry ons? Is the laptop bag considered 1 carry on.Am I allowed i carry-on luggage plus the laptop bag?

    Best regards,
    Rey Aquino

  43. Prahlad Chandra Das
    27 mos, 1 wk ago

    Dear Sir / Madam

    My booking confirmation Ref No. 4P7ANI. Myself along with my wife Dipali Das travelled on14.04.2012 from Kolkata to Washington(IAD) via DOHA.We have confirmed seat no 12A & 12 B from Kolkata to Doha in QR295 and 23D & 23 E from Doha to Washington (IAD) in QR51. But I was surprised in kolkata airport when they gave us boarding pass with seat No.32A &32 B in QR 295 and 23D & 23E in QR 51. When I brought to thier notice they changed to 10 C & 10D in QR 295. But in Doha airport they took our boarding pass of QR 51 with seat no. 23D & 23 E and gave us new boarding pass with seat no 42J &42H. When I protested this change they misbehaved with us & forced us to take the seats which were inconvenient to us

    Kindly note this seriously &ensure us such treatment we do not get in our return journey

    Thanks

  44. Asarulislam
    27 mos ago

    What an Airline that does not have a 24 hr customer service. Still riding camels.

  45. Beltran
    25 mos, 3 wks ago

    I flew from Doha to Manchester and the flight number QR-41 came delayed.
    I lost my flight to Aberdeen this morning, transit and connection from Manchester to Aberdeen in FlyBe, and I lost important appointments for today.

  46. Ann-Marie Hardy
    24 mos, 3 wks ago

    They damaged my brand new (expensive) suitcase, when I complained they said it was wear and tear – I’m not sure snapped zips are wear and tear!
    They are refusing to respond to my correspondence.
    Absolute joke

  47. Tomas Schmitt
    24 mos, 3 wks ago

    Hi, I am a US greencard holder with Norwegian passport. While flying from Houston to Kathmandu (KTM) via Doha with Qatar Airways, I did not have any problem in getting both boarding passes (Houston-Doha and Doha-Kathmandu) at the Qatar counter in Houston airport. But in my return flight, the Qatar counter guy in KTM airport could not issue my boarding pass for Doha-Houston leg. The surprise is he could check in my luggage all the way to Houston but not my boarding pass from Doha to Houston. Because of that I had to stay alert for 5 hours in Doha airport till the counter for the Houston bound gate opened. Could you please tell me why they cannot issue the boarding pass in KTM airport for the final destination to Houston? If the counter guy at KTM airport did not know how to handle a situation like mine, could you please suggest me what I need to instruct him to do in his computer to get my boarding pass released. I need to fly to KTM frequently from the US, and I don’t want to deal with this extra unnecessary hassle again.
    I will highly appreciate your suggestion. Thank you.

  48. H,Nematollahi
    24 mos ago

    Your customer service in Tehran, Iran is so poor. There is carelessness and indifference, especially with accounting department. Not good for your survival.

  49. TK Vashist
    22 mos, 1 wk ago

    I have a flight to NY US from Bangalore India on 04 Oct 2012. I want some information and have made at least 10 mobile call since yesterday. The recorded voice keeps on making you wait for someone to talk to you. It is very frustrating. I used to think Qatar Airways is good and have travelled twice to US with it in past. Can someone contact me on xx and not let me change my opinion about Qatar Airways.

  50. A.K.Gupta
    22 mos ago

    I flew from Delhi to Zurich via Doha and flew back from Paris to Delhi via Doha.I do not find services satisfactory and your staff served my Wife Non Veg. snacks though she is Vegetarian.Even staff is discourteous.

  51. Charles
    21 mos, 3 wks ago

    I was travelling from Manila ,doha yesterday QR 534 and on arrival in Nairobi my phone was stolen from my luggage, it was inside a zipped bag. When I complained to a swissport supervisor he was very rude and could not give me a satisfactory answer. The phone was picked by the luggage personnel from jkia.
    Please investigate and also the conduct of “Mark” the supervisor and come back to me.
    Qatar is a very good airlines but with such people handling the luggage for its customers you are bound to lose customers.

    Regards

    Charles Rotich

  52. Andrew Harris
    21 mos, 1 wk ago

    They stole my duty free alcohol at Doha and tried to blame the Australian Govt. Avoid Doha!

  53. kesselbashh
    21 mos ago

    On 24th oct my husband lost his suitcase at the Rome airport on arrival. He was given a form to fill in, he had to come back to Kenya with the form because he was not sure to remember all the things that were inside coz i did the parking. He cut his trip short after wasting a whole week trying to trace his suitcase. Since that time we have not heard any communication from the Qatar office Rome, kindly inform us what we need to do. We have the claim form ready but also we wish to know whether the suitcase has been found.

  54. Yan
    20 mos, 4 wks ago

    I have placed a refund request and they sent me an email saying that they received my refund request and they would get back to me in 5 business days. Well it is way over this time now and I have not heard of them and they do not answer my emails. Very poor customer service. When I call in Montreal they say they can’t help me because it is an online booking so I can only cumunicate with emails or call in qatar. What should I do they seem to ignore my emails it is 3000$ that I paid for the tickets I am really pissed. Won’t be flying with them ever.

  55. Raghu Kumar
    19 mos, 1 wk ago

    Hi Qatar Support Team,

    I want to check on my food preference set, tried the number given in the qatar website for Argentina. No one is responding on that number can you advice?

    Telephone Number + 54 11 5235 8781
    Other Telephone: +54 11 5235 8780

    Regards,
    Raghu

  56. renu
    18 mos, 1 wk ago

    I booked a ticket online with Qatar airlines, as I was booking for my parents in India, I paid the payment with my CC , after booking the ticket Qatar as the policy that CC should be travellers realising my parents will be in trouble to travel , I called the customer care they said to cancel ,and if I cancel within 24hrs of booking I will be refunded full amount ,so I cancelled and put to refund

    Refund was processed and Qatar is not refunding me full amount they are refunding applying the penalty

    When I contact them , their reason is I have used Indian engine to book and the departure is from India

    I really don’t understand why they are making up this, as I booked the ticket online qatar website where I am living in USA

    Previous I have booked ticket with Lufthansa for my parents online and cancelled within 24hrs , they refunded me full amount

    I really don’t know what to do, on the top of it if you book online you have no help with customer care

  57. Dot Roper
    16 mos, 4 wks ago

    My daughter was booked on a flight due to leave Ho Chi Minh City Tan Son Nhat International Airport at 01.10 local time today. She and the rest of the passengers were told 4 hours after boarding the plane that the flight had had to be cancelled due to technical reasons, they were transferred to a hotel, where she discovered that they had lost her bag containing all her clothes.She has been in the hotel for a number of hours being told that they would be getting further update – of which there have been none!! I rang Heathrow to try and find out what was happening, I spoke to a member of staff who could not give me any information, then asked me to hang on, and surprise surprise my call was cut off! I rang back and after 25 mins was told that the only way I could get information was to ring the airport at Vietnam, when asked if they could find out what information they could and ring me back I was told that there was no liaison between department!

  58. Dorothy Roper
    16 mos, 3 wks ago

    I did write something on here a few days ago regarding my daughters experience with Qatar airlines, the follow on to that is they got her to Doha, on a flight that was delayed again, she missed her connection and had to be put up in a hotel again over night, she got her flight today, only to arrive at Heathrow Airport to find that all her baggage was still at Doha, so after over 70 hours of travel trying to get home, the last thing this airline can throw at her is that she only has the clothes she is standing up in, WELL DONE QATAR AIRLINES I think not!! I dont expect this review to be published either but I will try.

  59. Catherine
    15 mos, 2 wks ago

    I want to purchase a ticket for a friend who is in Greece who will be coming to Melbourne Australia. When paying for it the website states that the cardholder needs to be the traveller or the card holder will need to be with the traveller to show the credit card. I am unable to do this as i am in Australia. The other alternative was that i had to go to the Qatar office in Melbourne. My hours of work does not allow me to go to the office, is there another alternative? I dont seem to understand why you need to view the credit card when all we are doing is paying for a ticket. No other airline does this, i find this very strange and such an inconvienience along with a really terrible experience with this airline. A reply would be much appreciated.

    Thanks,

    Catherine.

  60. Dragan Petkovic
    15 mos, 1 wk ago

    Worst call center service, bar none. Dubai local call center asked me to call Qatar number directly. I hung up after being on hold for more than 10 minutes on international call. Never again I’m buying QA ticket.

  61. Harry
    1 mo, 3 wks ago

    Can I have email address of Qatar Airways Indonesian office or the nearest location from Jakarta, Indonesia. Thanks.

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