Contact SkyTeam: Find below customer care details of airline alliance group SkyTeam. Besides contact details, the page offers information on SkyTeam’s products and services. Reach the SkyTeam customer service for complaints, questions or feedback.
Office Address:
SkyTeam Airline Alliance Management
Schiphol Boulevard 367
Tower B, 8th Floor
1118 BJ Schiphol The Netherlands
Support:
Phone: +31 20 333 3090 (booking)
About SkyTeam
If you enjoy globetrotting around the world, SkyTeam is a name you could have never missed. Connecting over 1,000 destinations and 180 countries, Sky Team today is one of the leading airline alliances that brings together frequent flier programs of major airlines in the world. You heard that right, passengers flying in any of the member airline of SkyTeam can earn and redeem frequent flier miles regardless of the frequent flier membership you hold.
Founded in the year 2000, SkyTeam today has some 200 million frequent flier members with a fleet of close to 3,100. Passengers continue to enjoy priority check-in, preferred seating and lounge access, no matter which partner airline they travel with. Headquartered in Netherlands, the airlines part of the SkyTeam network include Aeroflot, Aerolineas Argentinas, AeroMexico, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Delta, Garuda Indonesia, Kenya Airlines, KLM, Korean Air, Vietnam Airlines, among others.
Is one of your bucket lists to travel around the globe? Explore SkyTeam Travel Passes that will allow you take advantage of its global network of flights. You can also look for a flight that is a member of SkyTeam alliance, get airports and destinations guide, and much more on the website. With regard to airport amenities and services, you have SkyPriority for priority check-in and boarding. Then there are SkyTeam lounges across the globe which SkyTeam Elite members, First and Business Class passengers can enjoy complimentary access. The website mentions of some 630 SkyTeam lounges one can gain access to. Locate one on the website today. There is no specific frequent flier program or membership card that SkyTeam provides. Only the partner airline can provide you with these.
If you are a corporate firm and looking for some tailor-made solutions, SkyTeam offers loyalty programs to receive flight awards and cheaper tickets. There is also SkyTeam Cargo, a global airline cargo alliance, for shared warehouses and express shipping of freight.
For any questions, feedback or complaints on membership registration, frequent flier program, lounges, reward miles or others, contact the customer service today. A friendly agent shall assist you with your queries.
To whom it may concern, on arrival at check in desk at schipol on 22nd December 2019 for aeroflot airline I was asked by check in desk for my flight info and final destination by the staff. I had booked 1 flight with trip.com booking company from Amsterdam to shanghai via Moscow and then a second flight with the same company from shanghai to chiang mai in Thailand. As I didn’t aleeady have a Chinese visa I was asked for a 13 digit e ticket number for the China to Thailand section of the flight with spring Airlines. There was an airline booking reference but no 13 digit number and was told it was necessary so to go and speak with aeroflot booking desk for assistance.
The assistant at the booking desk was aware of this issue previously and contacted trip.com who told him no 13 digit code is provided. Assistant told them to provide a code (emailed to myself) within 1 hour or I couldn’t board the flight. The assistant then provided an alternative solution of buying another ticket from a different airline. He suggested China Eastern which are in the same airline group as aeroflot and quoted a price. The price was four times what I paid for the original chiang mai flight which would not be refunded. As no email had been received from trip.com I was forced to buy the additional ticket for 278.10 euros or risk losing my shanghai flight too. I always ensure I arrive with ample time to allow for any problems but here I was threatened with not boarding if I couldn’t provide a code. Nowhere when purchasing did it specify the need for this code and the detailed section on the aeroflot website regarding ‘China’s Visa-Free Transit Rules’ does not state this as a requirement. I’ve looked through all emails from trip.com and they’re clear that tickets were confirmed and no mention of 13 digit number.
On arrival at shanghai Airport there was no request to see a 13 digit code or e ticket number, they only wanted to know flight numbers. I decided to provide a copy of the original trip.com itinerary and no issues were raised. I took this as authorisation that I could board my original flight which was more convenient to me. When receiving the boarding pass for spring airlines flight to chiang mai there was no 13 digit code provided. This is never provided with this airline so what was stated to the assistant on the desk in schipol by trip.com was correct.
On further analysis, the only request for this code appears to be through the aeroflot system. I feel in this instance I’ve paid heavily for an airline bureaucracy issue that they failed to communicate in a timely manner to their customers. The fact I was forced to buy a ticket from an aeroflot partner airline feels extremely dishonest.
At the time of purchasing the second ticket I was promised the new itinerary would be forwarded to my email address but it was never received. The only detail I had regarding this second flight was a few lines of text and a copy of the payment card receipt from ‘Air agencies benelux bv’.
After the neutral reaction I received from immigration regarding my original itinerary I decided to progress with that route due to convenience so was keen to attempt to cancel the new ticket. As no email was received and the limited info provided on purchase I struggled to find a contact. I approached the aeroflot and China Eastern desks in shanghai but both were closed and would not open until after I’d departed. I also attempted to contact the schipol desk but the time zone issue made that impossible.
I have tried to contact aeroflot to complain and I’ve only received a response recently which fails to understand the issue I’ve raised. I have also raised this with company who sold the ticket and they can only offer a partial refund. I’ve yet to see any written instruction that this 13 digit number is required for any onwards travel and I ask you to look at this case and assess whether a full refund can be provided
Ticket numbers 555 5589212123, UXAXLE, 7814594762998
I can provide copies of any documentation or previous emails on request for clarification purposes
Dear sir or madam,
I am writing this email to express my great dissatisfaction with the horrible experience I had and the extremely poor service I received from Saudi Airlines during my flight from Jeddah to Alexandria (HBE) on June 1st, 2018. My flight number is SV331, and my baggage tags are SV366761 and SV366771. My major problem was that my baggage was not delivered on arrival, nor has it been delivered till the present moment for the sixth day since I checked in. My bags have very valuable stuff, and I had to cancel another trip that I needed to make for business reasons. I reported the whole problem once I arrived and made a formal complaint number HBESV16719.
Worst of all is the company’s passive reaction and the irresponsibility and carelessness its employees demonstrate. They blame the whole issue on the administration of King Abdulaziz International Airport and asked me to contact the airport!
It’s been six days now since this horrible situation, and I do not know what to do! Therefore, I am writing this email hoping that you penalize the company for its lack of professionalism and respectfulness, and requesting that I get notified about my baggage.
Dear sir/Madam
My name Osama Ahmed,
Skyteam F.F. # 2392778607
I was one of the passengers of the flight # SV20 Saudia Airline, from New York to Jeddah. This flight was planned to Depart from JFK to Jeddah on Jan. 4th, 2018, but because of the weather condition, it was canceled. But the Saudia land crew dealt with this situation unprofessionally. I stayed at the airport for 3 days without any accommodation; they only provided 2 meals and 2 beverages along 72 hrs. !!!. No information, no transparency, and no ACTIONS.
Moreover, we got into aircraft on Jan 5th 11:15 pm but after a couple of hours, we got out from aircraft because of technical problems, even more, the screen showed that the flight would be to Jeddah, but actually it would land to Cairo without informing the passenger!!! Then, it took about more 12 hrs. to issue a new ticket for me because of IT problem.
I spent a week to recover from what I went through with Saudia airline.
You may contact me for proof doc (listed below):
• My boarding passes
• Jan 5th Boarding information screen before /after got-in/got-out from the aircraft.
Finally, I request the complete refund to the ticket, complete Skyteam mileage for (round trip), and my compensations as per the law (EU passenger law). I need to be updated with all investigations processes and results.
Is Skyteam usually concerned if one of its member airlines is giving poor customer experience? I imagine Skyteam would from time to time check the quality of experience being provided by its member airlines. If one member of Skyteam alliance is giving poor experience which results in customers choosing alternative airlines under a different FF program, then I’m guessing it must indirectly affect Skyteam and other innocent members under it’s program as such customer will always endeavor to look for airlines under the alternative FF program. By the way it seems there is no way of reaching your support team via email..?
Dear
I have a complaint regarding to Middle East and Qatar airways as I was have traveled from Cairo – Beirut – Doha – Melbourne and because of unorganized person who issue the boarding from Cairo Airport which he is working for Middle east airlines, I have lost my luggage and after investigation I did by myself which it shall be done by Qatar airways and Middle East airlines I found the luggage in Beirut airport, and they didn’t give me reference number to give it to Qatar airways to collect and deliver the luggage to me, and Qatar airways asked me to get the reference number and I can get it from Middle East airlines.
So please I need to help me to accelerate the process and solve the problem and I need the luggage to be delivered to me as soon as possible as it is already 6 days passed and I didn’t get it.
The complaint reference number at Qatar airways: FPCO74899
I’m love watching sky I like discover station and I’m not a sports person so why u taking this pro Graham’s and putting on sports if I whanted sports I would have ask to enclude it in my pack am I getting a discount on my bill after all I did not ask for sports