Contact Amazon Australia: Find below customer service details of Amazon.com.au, including phone and email. Besides contact details, the page also offers a brief overview of the ecommerce company. Reach the customer service below for support, complaints or feedback.
Amazon Commercial Services Pty Ltd
Level 37, 2 Park Street
Sydney NSW 2000
About Amazon Australia
Amazon officially began in Australia in 2017. The US ecommerce giant operates a marketplace that covers 23 categories. Products sold include books, computers, apparel, electronics, smartphones, audio accessories, kitchen goods, home improvement tools, baby products and much more. Shoppers will find international as well as leading Australia brands in the catalog. Products are shipped to customers from Amazon Australia’s Dandenong South fulfillment centre. There is also a second fulfilment centre at City of Liverpool, Sydney. The local operations are managed through the company’s offices in Sydney, Melbourne, Perth, Brisbane and Canberra.
Shopping on Amazon Australia can be done through the various departments or using the search on the homepage. The departments cover apparel, books, health/beauty, toys, electronics and much more. You can filter products by brand, price, type and features. The Deals section lists items that are available on hot bargains. Payment for purchases can be made using Visa, MasterCard, American Express and Amazon gift cards.
Shipping options are revealed during checkout. You can opt for standard or express delivery. Packages can be tracked once dispatched by the seller. Items that show “Fulfilled by Amazon” are sold by a third-party seller, but packed and shipped by Amazon. To view or cancel your order you can simply login to your account. Most products carry a 30 day return policy. Refunds are usually processed within 2 to 3 weeks.
Become an Amazon Prime member to enjoy free expedited delivery, discounted priority delivery on eligible items, exclusive deals, and unlimited access to Prime video content. You can see the complete list of benefits on the website and sign up for Amazon Prime using the form. Are you a business owner? Reach out to shoppers in Australia by selling on Amazon. The platform will showcase your products to tens of millions of customers. You can ship products independently or opt for Fulfilment by Amazon (FBA). By choosing FBA, you allow Amazon to pick, pack and ship orders. For more information or queries on payment, cancellation, return, refund, selling on Amazon, careers, or others, reach the Amazon Australia support.