Contact Al Rajhi Bank: Find below customer service details of Al Rajhi Bank, Saudi Arabia, including phone and email. Besides contact details, the page also offers a brief overview of the bank. Reach the customer service below for support, complaints or feedback.
Head Office
Al Rajhi Bank
King Fahad Road
P.O. Box 5561
Riyadh, 11432
Saudi Arabia
Customer Service
Phone: +96 6920003344
Phone: +96 6114603333
Phone: 920003344
Email: [email protected]
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About Al Rajhi Bank
Al Rajhi Bank is a leading Saudi Arabian financial institution founded in 1957. Headquartered in Riyadh, Saudi Arabia, the bank employs more than 9,600 across the country. The bank’s total assets exceed SR 307 billion. Currently, Al Rajhi Bank boasts of more than 500 branches, 4,100 ATMs and 46,000 point of sale (POS) terminals. The bank also has operations in Malaysia, Kuwait and Jordan. Products include personal banking, commercial banking, investment and insurance.
For individuals, Al Rajhi Bank offers savings as well as current accounts. It also provides loans for housing, automobile and property. As for credit cards, you have a range of them to choose from according to the usage. You have cards with benefits for dining, personal care, shopping or travel. If you need to apply for a new savings account or credit card, you can visit a branch nearest to your address. Locate a branch nearest to your address on the website here.
If you are an existing account holder, you can sign in to mobile or Internet banking to perform a variety of functions. You can skip the queues at bank and send money through Internet Banking; make bill payments; view account statement; request cheque book; or apply for new products. For more information or queries on branches, ATMs, credit card payment, new accounts, or others, reach the Al Rajhi Bank customer service.
On 24-Aug-2019, I visited Tahweel Al Rajhi Makkah Street Al Khobar for obtaining the bank statement of my remittance status from April 2015 to Aug-2019. I got the statement after paying the fees and rushed to my residence without checking the completeness of the print. When I checked it the last row of the print was cut in the center of the cell with no clear information.
I again contacted the bank on Saturday 31-Aug-2019, but bank staff was not assisting and was asking for the additional fees for the re-print of the statement. I flatly refused to pay additional fees since it was print and system issue. The staff was totally non-cooperative and was not listening to me, only were asking for the additional fees. After some arguments bank manager agreed to solve the problem. He scanned the faulty paper of the statement and confirmed that he will send these faulty papers to head office for the correct print. He advised me to visit the bank on Sunday 01-Sep-2019, meanwhile bank will arrange the correct prints of the statement.
Today, 01-Sep-2019, I visited the bank at 14:10 pm, and as usual the manager was not in the bank and other staff did not oblige and asked bank will call you after receiving the email response from head office.
The behavior breaks the trust and promote the frustration among the visitor. Bank top management must take these sorts of matters very diligently in order to provide healthy customer services.
I am using Tahweel Al Rajhi from seven years and had big concern about the staff and their behavior.