Contact EVA Airways: Find below customer service details of EVA Airways, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on EVA Airways. Besides contact details, the page also offers information and links on EVA Airways services.

EVA Airways Head Office
376, Sec. 1, Hsin-nan Rd.
Luchu, Taoyuan Hsien
338 Taiwan
Phone -3-351-5151

EVA Airways Customer Service
Phone: 0800-098-666 (Taiwan only)
Phone: +886-2-25011999

International Support
Australia: +61-2-9267 8872
China: 400-886-5889 or +86-21-38613999
France: +33-1-41439111
Germany: +49-69-929-1090
Hong Kong: +852-28109251
India: +91-44-25342261
Japan: +81-3-5798-2811
Malaysia: +60-3-21622981
New Zealand: +64-9-3588300
S.Korea: +82-2-756-0015
Singapore: +65-62261533
UK: +44-20-7380-8300

Evergreen Club Contact
886-2-25017899 (Taiwan)
66-2-2696288 (Bangkok)
852-28109010 (Hong Kong)
81-3-57982811 (Japan)
1-310-3626600 (Los Angeles)
1-201-6264043 (New York)
1-416-5988808 (Toronto)
44-207-3808323 (London)
61-2-92678871/72 (Australia)
64-9-3588300 (New Zealand)
49-69-929109-0/-12 (Germany)
____________

Eva Airways Schedule
To check EVA schedule online click here

EVA Airways Flight Status
To check EVA flight status click here

Baggage Information
Generally, Economy Class passengers are allowed to carry 1 checked bag with max 23kg weight. Business Class passengers can carry up to 32 kg. As for cabin baggage, passengers are allowed to carry one hand bag with max 7kg weight.

Trace Lost Baggage
To trace lost baggage click here

Evergreen Club
Frequent fliers and members of Evergreen Club can earn reward miles every time they fly with EVA Airways or its partner airlines. One can also earn miles by booking hotels and renting cars.

About EVA Airways
eva-air-pictureEVA Airways was founded in the year 1989. It is the second largest airline in Taiwan and is managed by the Evergreen International Corporation. The airline flies to over 40 destinations. The airline has its headquarters in Luzhu, Taoyuan County. EVA also has cargo operations in Europe, Asia, and North America. Skytrax has ranked EVA Airways a 4 star airline.

EVA Airways Destinations: EVA Airways destinations include Taipei, Beijing, Dalian, Jinan, Chengdu, Qingdao, Shanghai, Shenzhen, Taichung, Xiamen, Hong Kong, Macau, Tokyo, Osaka, Fukuoka, Singapore, Bangkok, Jakarta, Manila, Hanoi, Seoul, San Francisco, Los Angeles, Vancouver, Toronto, Seattle, Newark, Paris, Amsterdam, London, Vienna, Brisbane and more.

This article has 16 comments

  1. Arneth Tare Reply

    Good day! I have a flight from los angeles to manila on nov 17th. I am asking if ever i wanted to extend my stay here , How much is the cost to rebook my flight? hope to hear from you soon. Thanks

  2. William Gaudette Reply

    I returned this AM from Taipai to NY flight BR0032, the seating was fine, but on the way out, near the back and near the window I had such a headache from the flight, it lasted 2 days. Now I depart again on same trip on the 24th of Oct and once again I have been told that there are no aisle nor window seats in the next compartment forward. Can you please check and confirm this information as the engine noise is truly aweful near the back where I am now assigned, 65 I think

  3. Robert W Stanton Reply

    Today I received an offer from your Evergreen Club which asked me to set up a password for additional benefits. I had a stoke in April which required hospitalization and now can not find my Eve Air Evergreen Club card. Can you please provide me with my membership number? Thank you.

  4. Tina N Reply

    I recently flew on on Eva Airflight from Macau to Seattle.

    Upon making my reservation, I stated clearly to the agent that I would be traveling with (2) Service Dogs. I was asked to give the booking agent all of my details for the animals (Name, Weight, Breed, Age) and if I had proof of their service certification. I provided all of this to him.
    Upon asking for the cost of transporting them as access baggage on this flight, I was told that if I had proof of the service certification I would NOT be charged.

    I arrived at the airport at 17:15 on the day of my flight and proceeded to check in at 17:50. I immediately told the agent I was traveling with certified service dogs and provided all the details and paperwork necessary.
    After clearing customs export I was told I “may” have to pay for my dogs to travel because the booking agent did not input the dogs as Service Animals. I asked the agent at the counter to please change it as they were certified and I was able to provide proof. In addition to the standard service certifications I also provided the agent with a doctors note stating that I had a medical condition requiring the use of a service animal. At that time I asked if they needed any other proof that the dogs were service dogs & I was informed that I had provided sufficient proof and I was not required to provide more.

    The agent at the counter continuously was asking me what I was told when I booked the flight and what information I was provided that I would not have to pay. I stated the website and provided the below email.

    The agent and Supervisor both agreed that the website does state that service dogs with proof will NOT be charged for transport at access baggage. So my question is: why was I charged?

    The agent stated that because the booking agent did not note it was a service animal that I would be charged even after providing proof. Your web site DOES NOT state that any of this information needs to be provided ahead of time. However, I had provided it to the agent 2 days before my flight as a courtesy to your airline.
    Additionally, and I told the agent, if my dogs would be required to fly with me in the cabin I would gladly do so to avoid the access charges. They would not tell me if this was ok or not and just looked at me with blank stares.

    By this time it was already 20:00 and the supervisor came out. I addressed the same issue with him again. He did not say anything to me but that I must pay. He was the one that came to address the issue but the counter agent kept talking to me – he just stood there! However after demanding he speak with me, he agreed that I provided sufficient proof that the animals were service certified and that the web site clearly states that I would not have to pay if I could provide the proof. The reason they gave me of being charged was because the booking agent made a mistake.

    I was asked for my contact number and provided a USA cell number. I was told I would be contacted within 24 hours & on the next business day of my arrival in the US. It has been 30hours now and I have not received a phone call or any form of communication.

    To further to this complaint – upon arrival in Seattle, neither dog was given any water. The regulations for their water dish in the kennel for travel is so that the airline can refill the water during transit. This should have happened in Taipei. This did not happen. One of my dogs bowls was completely dry and when I let her out of her kennel she drank over 16oz of water. She is now under vet servaillance for a bladder infection! I will be reporting this to the International Air Transport Association (IATA) as animal neglect.
    Finally, upon clearing with the customs officer, I was told a Eva Air agent would meet me at the main terminal baggage claim where I would claim my dogs.
    There was an agent there but she was not there to meet me. I approached her for scissors to cut the seals on the kennel. My dogs were left unattended at baggage claim and ANYONE could have walked off with them had I been held up or even before I was able to arrive at the main baggage claim area.

    I surely hope that this is not EVA Air’s standard way of conducting business. I want my money back!
    (I’m sending an email – so lets see if I get a response).

  5. Taswin Reply

    How I can retrive my forgeoten pasword of evergreen card. I have tried hours on the phone and online. I put all the right information. It just come back said no result found. SOOOOOOOOO frustrated!!!!!! Is the website working or not??????

  6. David Tudor Reply

    I wish to send an email to complain about the service attitude in the London office (surprise surprise – English staff feel they are above giving good customer service or support).

    I’d also like to complain about the extra tax now being charged for a ticket upgrade via frequent flyer air miles. This is apparent on flights leaving the UK.

    I have been saving my air miles for a long time and now wish to utilise them by upgrading from economy to premium economy (elite) class.

    Not only have I been paying extra to get the type of ticket that allows for air miles to be accumulated, I’m now being told I have to pay £75 tax for a seat one row further up the plane.

    I do not understand why I should be charged anything at all. I’ve paid for the fuel tax via my economy ticket and all I am doing is utilising the miles I’ve accumulated over the last 8 to 10 flights.

    If EVA is offering air miles for free upgrades then it must swallow the taxes being imposed.

    It’s unacceptable to have to buy more expensive tickets in the first place and then find out you’ll pay extra to use the air miles.

    I might as well buy the cheapest tickets possible and from the savings I make on those tickets, pay for an upgrade later. At the moment, air miles are a waste of time and money.

  7. Nasrullah Md. Irfan Reply

    Passengers from Dhaka, Bangladesh wishing to trave to UNITED STATES, CANADA, cannot find cheap fares directly on the website. How is this possible?

  8. J Wells Reply

    I have already booked two return flights from london to bangkok,all i want to do is book two extra flights from bangkok to London so a group can all travel home together. It can not be done on the website.

  9. Chi-Feng Wu Reply

    My EVA membership number is xx. I need to update my home address, phone number and email address list below.

  10. Eric Reply

    Dear customer service,

    I am very much disappointed about recent changes in your flight. I purchased the ticket six months ago. My flight is from NJ to MNL. Iam 15 minutes away from newark airport and the flight was changed and they moved it to JFK new york which is 2hours away. I called the tickeiting/reservation to complain but they cant do anything. I am asking for something to compensate this inconvinience but they said nothing other than asking me if want to refund my ticket. What a nice customer service!!! If this happens in other airlines like singapore airlines, cathay pacific they i am sure they know how to treat their customer very well. Im hearing a lot bad customer service with eva air but im ignoring it. But after this incident i can feel what others have experience with evaair. I will remove this airline from the preferred airlines we normally used.

  11. Thidarat Reply

    Dear EVA air representative,

    As a resident from the Netherlands, my choices for choosing EVA air destinations are limited to only Bangkok.
    I am a member of the Evergreen club and every time I book a flight, I always choose a more expensive flight so I can collect Evergreen miles for an upgrade award.
    At the beginning of this year I had enough miles collected for an upgrade award from deluxe to Business class. So I decided to buy a return ticket to Bangkok in February. When I booked my flight I also requested the upgrade award. But from day 1, it only showed as “waiting list” and on the day of the flight I did not receive the award.

    I booked again a return flight to Bangkok in October and requested again an upgrade award for the return flight to Amsterdam. When I checked-in in Amsterdam, an EVA-air employee told me that several seats were available in the business class for the return flight, so I would get the upgrade award.
    But my status on the internet always showed “waiting list” and when I returned to Amsterdam, the award was again not granted.
    At the end of every year, the miles from previous years expire even though I have to pay extra to get the miles.
    Because I made 2 attempts to collect an upgrade award during the past year which were not granted, I request you to cancel the expiration of the miles which I received and paid for in 2007.

    Regards,

  12. Ian Paul Evans Reply

    I am flying to Thailand on January 9 th 2012 with Eva Air but my passport expires in august 2012 thats 7 months.. can you tell me will i be allowed fly to thailand.. Will there be a problem can you e mail me as soon as possible

    • CCC - Sam Reply

      you can visit the Thai embassy website for information on passport and visa..

  13. Jenny Reply

    I’d like to travel from Jakarta to Hong Kong, using eva air, I had opened your website, and selected multi destinations, but it dint ‘t work. The website automatically put Jakarta as departure point, in my case it should be Jakarta – can u help me? Thank you

  14. Wen H. Ko . Reply

    Please give me you email address for SFO branch. I want to report an experience at AFO arrival terminal.

Leave a Comment

Your email address will not be published. Required fields are marked *


*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>