Zurich Australia claims: How to submit yours (with steps)

An independent branch of the Zurich Insurance Group, Zurich Australia has been a behemoth within the country’s insurance landscape. Established in 1961, Zurich Australia was built on the back of a 140-year-old pedigree, serving individuals and businesses with proper security and protection in many facets of their lives. Before entering the Australian market, the company utilized its vast pool of talent, expertise, and data to tailor solutions that are specific to the country’s citizens.

Today, Zurich Australia not only provides the usual life insurance policies that we have seen the company do over time but also offers motor insurance, property insurance, transit insurance, income protection insurance, and casualty and specialty insurance. In addition to that, the enterprise has also embarked on a digital transformation phase, where they are constantly using technology to streamline their insurance policy registration and claims process. And to expand its portfolio, the company has also dipped its hands into providing wealth management solutions.

Having said that, if you want to submit a claim for your Zurich Australia insurance policy, then our comprehensive guide can assist you in reaching your objective properly.

Know the Steps to Submit Claim Online

If you are looking to complete the claim process for your Zurich Australia insurance policy online, then you can do so by following the suggested steps mentioned below.

1. Start the process by first visiting the official website here.
2. On the landing page, choose the type of insurance for which you want to make your claim. For instance, if you want to make a claim for your life insurance policy, then select ‘Life Insurance > Make A Claim’.
3. In the next step, you will be asked to submit a claim online through your ‘My Zurich’ account. The online portal is available 24×7, and your submitted claim can be tracked later on.
4. Once you sign in to your Zurich account using your username or email address, proceed to submit your claim right away.
5. You need to state your name, policy number, and the issue you are facing or incident that led to you submitting the claim. Additional supporting documents (in scanned format) should also be provided whenever necessary.
6. After successfully submitting your claim request, you now have to wait for an official response from the company’s claim handling team.

Other Ways to Submit Claim

Apart from submitting your Zurich Australia insurance claim online, you can also submit your claim via phone or email. Details for each of the processes have been provided below.

Submit Claim via Phone

1. The primary step involves visiting the official web page to submit your claim.
2. Select the type of insurance for which you want to submit your claim, and then click on the ‘Make A Claim’ option below it.
3. You will then be redirected to a new web page, where you will find the requisite phone number for that specific claims department. Keep in mind that the phone number for each insurance department is different, so ensure you obtain the correct one.
4. Once you obtain the contact number, give a call to the company’s customer support team.
5. On the call, state your name and policy details, and explain the reason why you are making the claim. Any other additional questions asked by customer support should also be answered as correctly as possible.
6. After a successful claim submission, wait for an official response from the company’s claim department.
7. Note that for life insurance queries, you can call 131 551 or +61 2 9995 3777.

Submit Claim via Email

1. Begin your journey by heading over to the official website here.
2. First, you need to select the insurance type for which you are making the claim.
3. After choosing the insurance type, you will be presented with the email address for that specific claims department. Each insurance claim department will have different email addresses.
4. Once you obtain the relevant email ID, draft an email from your registered email address containing your name, phone number, policy number, and the incident that took place. Additionally, you can also attach scanned copies of your supporting documents for proof.
5. After that, send the email to the specified email ID.
6. For general insurance queries, you can write to [email protected].

Overview of Products

When it comes to offering insurance policies catering to a vast number of individuals and businesses, you can bank on Zurich Australia to deliver. For individuals, the company has carefully created a curated insurance solution, from traditional life insurance plans to niche travel insurance policies.

Starting with life insurance, Zurich Australia gives you access to comprehensive coverage that includes disability, death, and illness. Then you have health and accidental insurance, providing coverage for medical expenses and income protection, especially if you become sick or injured.

Zurich Australia also offers motor insurance policies that cover your vehicle against theft, damage, or any third-party liability. Home insurance plans are also available, providing coverage against theft, fire, and storms for your home. And lastly, you get to experience peace of mind with their travel insurance plans, which cover trip cancellations, medical expenses, and lost luggage.

Besides the above-mentioned products, Zurich Australia also caters to the business sector with its business insurance, financial lines insurance, and marine insurance. Finally, the company also offers a range of investment and superannuation products for growing your wealth and ultimately planning for your retirement.