It is critical to buy insurance from reliable providers whose credibility has been repeatedly, reasonably, and popularly established in the country. USAA is one such company that is one of the top-rankers that serves military personnel, veterans, and their blood-related family members. They have received flattering remarks and rankings by JD Power (American data and analytics firm) and AM Best (a credit rating agency) in terms of their financial strength and customer satisfaction.
USAA was founded in 1922 in San Antonio, Texas. It started as and continues today as a military-only company. The company is also big on donation programs. The overall performance score of USAA is approximately 9.2 on a scale of 10, taking together its reputation, availability, coverage, costs, and customer satisfaction into consideration. (N.B. Ratings could vary with websites with minor variations).
Their pricing for good drivers is much cheaper than some of the key players like State Farm, Geico, Progressive, and several others. They offer a SafePilot program that tracks driving habits and discounts are awarded based on this. Additionally, they have add-on offerings like accident forgiveness, car replacement assistance, and classic car insurance. Besides earning high-performance scores from JD Power, they have also been rated A++ in terms of financial strength. Their mobile app features are robust and have fetched decent ratings and reviews.
Besides Auto, key insurance products offered include Dental Insurance, Life Insurance, Farm Insurance, Small Business Insurance, Travel Insurance, and Vision Insurance. Speaking of claims, USAA insurance holders can file a claim on the web or through smartphone app. The auto policies come with roadside assistance, so if you need to jump-start your car or fix a flat tire, you can swiftly call for help. The best part? They are available round the clock with nationwide coverage.
The auto policies cover bodily injury, property damage, car collision and accidents. With the comprehensive coverage, you can submit a claim even when your vehicle is stolen or has been damaged by fire or falling trees. If you have a homeowners policy, you can get coverage for damage to your home, theft, vandalism or damage to personal belongings.
Let’s walk you through the claims process at USAA if you are new there.
1. Go Online for Fastest Claim Submission
Remember to report and keep the representatives at USAA in the loop if you are ever involved in an accident. If someone is grievously hurt, if you have been at-fault, or if vehicles have totaled, you should file a claim without delay, and call the police for assistance. You will need a police report if you were not at fault. You can file and manage your claim either on their website www.usaa.com or via their mobile app, which is equally functional. If you choose to log onto their website, click on Claims. Next, click on the Report Auto Claim option on the same page, and select the options that are relevant to your case.
As is with all auto claims processes, you will first have to let them know what happened. Write to them about the incident, the extent of damage, parties involved, their contact details, upload photos of the damaged vehicle, the time/date/location of the incident, et al. Additionally, you will need vehicle information like the license plate of the other party, make and model, their insurance company (in case you need to contact) and policy number.
Visit a USAA-approved repair shop and get an inspection done; the company will send you the repair amount minus your deductibles. Online claim reporting and tracking at USAA are extremely quick and convenient. You can track status by signing into your account or through the Android and iOS app.
2. Speak to the Customer Support on Phone
Alternatively, you can try calling their helpline number from the scene of the accident. The agent should be able to guide you well through the steps you must take to file a claim if the situation demands so. Try their main number to get routed to the Claims department and speak with a professional.
The main numbers are: 210-531-USAA (8722) or 800-531-USAA (8722).
For simplified navigation, use their mobile app features. They have this in-app assistant that will assist you through everything just as effortlessly — it’s a chat option. You can also manage a whole range of tasks on their mobile app.
3. Visit the Nearest Branch
USAA does not operate across all the states in the US. It has its corporate offices and financial centers running in select states only. Please speak with a representative on the phone at 210-531-8722 or 800-531-USAA (8722) to know if you can find someone near you to help you with your claim in person. The headquarters is located at 9800 Fredericksburg Rd, San Antonio, TX 78288.
