How-to Guides

This is what to do when La Poste fails to deliver mail

Imagine a world where communication is limited to the speed of a horse’s gallop or a messenger’s stride. A world where waiting for weeks or even months for a letter from a loved one was a common occurrence. Now, fast-forward to the present day, where the click of a button can send a message to the other side of the world in seconds.

In the midst of this technological revolution, La Poste stands as a beacon of tradition and reliability, bridging the gap between the past and the present. For over four centuries, La Poste has been a cornerstone of French society, connecting people, businesses, and communities through its extensive postal network.

From the smallest villages to the largest cities, La Poste’s iconic yellow post boxes can be found on street corners, waiting to receive letters, packages, and parcels. With its modern and efficient delivery system, La Poste ensures that each item entrusted to its care reaches its destination safely and on time.

But La Poste is more than just a postal service. It is a symbol of French culture and heritage, reflecting the country’s long history of innovation, creativity, and excellence. Whether you are sending a letter to a friend or mailing an important document, you can trust La Poste to deliver with speed, efficiency, and a touch of French elegance.

Products and Services of La Poste

La Poste provides a wide range of products and services to its customers, catering to their various needs. Here are some of the offerings.

La Poste’s core business is the provision of postal services, including domestic and international mail delivery, express delivery, registered mail, and various other postal services.

Additionally, La Poste offers parcel delivery services for individuals and businesses, including national and international shipping, tracking and delivery confirmation, and special packaging solutions.

La Poste also provides banking and financial services to its customers, such as savings accounts, checking accounts, loans, insurance, and credit cards. That is not all, it has developed a wide range of digital services, including e-commerce solutions, digital mailboxes, online document management, and digital identity verification.

The French postal service provider has a retail division that offers a variety of products and services, such as stamps, envelopes, stationery, and postcards, as well as gifts and souvenirs. Lastly, La Poste also provides logistics and supply chain solutions to businesses, including warehousing, distribution, and transportation services.

Overall, the company aims to be a one-stop shop for its customers, offering a comprehensive range of products and services to meet their needs.

3 Things to do When Facing Mail Delays

There could be various reasons for the delay in the arrival of mail from La Poste. These could include transportation issues like traffic, bad weather, or vehicle breakdowns. Others include sorting errors or delays at the post office or during transportation; customs clearance delays for international mail; incorrect or incomplete address information on the mail; and high volume of mail during holiday seasons or special events.

1) Track Status of Order on

To track the status of your order at La Poste, you can use their online tracking tool. Visit their website and click on “Suivre un Envoi” (Track a Package) at the top of the page. Enter the tracking number provided to you by the sender, and click “Recherche” (Search). You will see the current status of your package and its estimated delivery date.

If you do not have a tracking number, you can still check the status of your order by entering your La Poste account number and the date of mailing.

2) Write to For Help

To contact customer support at La Poste over delayed mail, you can use the following channels.

You can send an email to La Poste’s customer service team at the following address Be sure to include your tracking number or other relevant information in your email.

You can further call La Poste’s customer service team at 3631 (within France) or +33 810 821 821 (from abroad). The phone lines are open Monday to Friday from 8 am to 8 pm and Saturday from 8 am to 1 pm.

La Poste also offers support through their online contact form and social media channels. You can fill out the form on their website by clicking on Contact Us at the bottom of the page. You can send the support team a message or leave a comment on their Facebook and Twitter pages with your issue.

3) File Claim For Value of Missing Parcel

If you have sent a parcel through La Poste and it is missing or has been damaged during transit, you can file a compensation claim.

First, gather all the relevant information about the missing parcel, such as the tracking number, the contents of the parcel, and the value of the items inside. Next, fill out the online claim form on the La Poste website. You will need to provide details about the sender and receiver, the shipping date, and the nature and value of the missing items.

Once you have submitted your claim, you will receive a confirmation email with a reference number. La Poste will investigate your claim and may request additional information or documentation to support your claim.

If your claim is approved, La Poste will offer you compensation for the value of the missing items.

It’s important to note that La Poste has specific rules and regulations regarding claims for missing parcels, and the amount of compensation you receive may depend on the type of delivery service you used and the declared value of the missing items.

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