Technology Guide

Steps to cancel your DocuSign subscription

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Got swooned by the wave of e-signatures and got a DocuSign subscription that’s not really serving the purpose? We understand. If you need to cancel your subscription and try another app that perhaps will be more suitable, we have some quick and easy steps to get you through the process of cancellation.

Established in 2003, DocuSign is based in San Francisco, California, and is widely regarded as the dominant player in electronic signature (e-signature) technology. DocuSign’s software enables parties to electronically sign contracts and other documents instead of signing them with pen on paper. This eliminates the need for contract parties to be present physically at the same location. Important security protocols are also provided by the technology. Documents that have been signed are uploaded and encrypted with a specific hash.

The hash can then be used especially in comparison to a document to ensure that the contract or other uploaded document has not been tampered with. DocuSign offers a 30-day free trial. Following that, you must sign up for one of the paid options. There are several packages to choose from, with the ‘Standard’ package costing $40 per month. Given its high prices, most users tend to cancel their subscriptions. Another major reason could be that many do not require them on a monthly basis. Some would only require it a few times per year. If you have any of these reasons, we have streamlined some steps below for you to cancel your subscription.

What You Should Know About Refunds and Cancellation

If you cancel your account in accordance with the terms within 30 days, you can perhaps request a refund of the entire purchase price. This Risk-Free offer is only available once to any individual or entity. The 30-day refund request window only applies to annual plans. Refunds are not available for month-to-month plans. You can downgrade to a free plan with certain DocuSign account plans. Closing or downgrading your account does not result in an automatic refund. If you believe you are entitled to a refund, you can contact them through their support page. A refund usually takes 10 to 14 business days to process.

5 Easy Steps to Cancel DocuSign

  1. Visit the link here and sign in as the Administrator.
  2. From the top menu, select the Admin option.
  3. Go to Plan and Billing and select the Change Plan option.
  4. Scroll down to the section Close Account to close your account.
  5. If you want to downgrade to a free plan, however, select Downgrade to Free.

Continue with the remaining prompts. To close your account completely, you must submit a support ticket.

If you are not an administrator and cannot find the “change plan” option, you must create a ticket. It sounds simple, but it appears that the only option is to downgrade from paid to unpaid. DocuSign assistance is required.


Getting rid of an unwanted subscription can sometimes be daunting. We hope the aforementioned steps are helpful for you to get through the cancellation process with ease. For further assistance, you can approach their customer support.

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