John Lewis & Partners, otherwise commonly known as John Lewis, is a slew of high-end departmental stores operating across Australia, the Republic of Ireland and the United Kingdom. The company sells general merchandise and is a part of the John Lewis Partnership, which is the largest cooperative organisation in the United Kingdom.
Founded in 1864, primarily as a drapers and haberdashery store on London’s Oxford Street, the company soon expanded to include clothing and household goods. Over time, John Lewis grew from strength to strength, and by 1937 the company opened another 16 stores across England. Finally, at the turn of the new century and with the rise in internet usage, John Lewis launched its own online shopping portal that was accessible on www.johnlewis.com. In the year 2014, the company celebrated its 150th anniversary.
The major product categories on John Lewis’ website include home and garden, furniture and lights, electrical equipment, clothing, sports and leisure, and beauty accessories. Additionally, when you shop online at John Lewis, you will be greeted with numerous payment options to choose from such as credit and debit cards from major vendors such as American Express, Maestro, Visa and MasterCard. Apart from that, you can pay through PayPal, Apple Pay, and Google Pay, along with John Lewis-branded gift cards and vouchers.
What is the Order Cancellation Policy
John Lewis allows customers to cancel any order through its website for a limited period before the order is dispatched. However, if the order is dispatched, then you will not be able to cancel the same and you can either refuse acceptance during delivery or proceed to return the order after delivery. Do remember that certain products cannot be cancelled, exchanged or refunded, such as made-to-order or perishable items.
Once John Lewis processes your return, your refund will be initiated to the original payment source that was utilised when placing the order. Your refund time frame will depend on how you decide to return your ordered item(s). For items that are returned in-store or online, the refund can take up to 5 days to be processed. However, for any other method of return, expect a refund delay of up to 2 weeks.
How to Cancel and Get Refund for Order Online
If you are wanting to cancel and get a refund for your John Lewis order online, then proceed to follow the suggested steps below.
- To start the cancellation process, you have to first sign in to the account that you used to place the order, via the official website here.
- Once you have logged into your account, proceed to head over to your ‘Order Details’ page.
- From there, select the ‘Change Your Order’ option. Through that option, you can cancel your order.
- Once your cancellation request is received, expect to wait for some time for the confirmation message to arrive at your registered email address.
- After you receive the confirmation message in your email, expect your refund to be processed shortly.
How to Cancel and Get Refund for Order via Returns
If the online order cancellation option is not visible in the previously mentioned steps, then you have to first receive your ordered item(s) and then register a return online. To do that, follow the steps mentioned below.
- First you have to let your ordered item(s) get delivered to your doorstep. Once you receive your order, you have to sign in to your John Lewis account here.
- After logging into your account, head over to your ‘Orders’ section and look for the order you want to return. The option to request a return will be visible against eligible items, provided that you exercise this option within the returns period.
- Once you register a return request, wait for your item(s) to get picked up by the courier.
- After the return process is complete and your items reach John Lewis’ warehouse, you will receive a confirmation message on your registered email for the same.
- Finally, your refund will be processed within the stipulated period.
How to Cancel and Get Refund for Order at Store
If you want to return your ordered items through John Lewis & Partner stores, then proceed to follow the steps that have been mentioned below.
- Before you start the return process, first allow your ordered item(s) to reach your doorstep.
- Once the ordered item(s) are received, head over to your nearest John Lewis & Partners store. You can find the list of shops here.
- Take the ordered item(s) with you along with the proof of purchase, such as the online-generated invoice containing the order number.
- Hand over the item(s) to the store representative and obtain proof of return. A confirmation message will be sent to your email address once your return has been processed.
- Lastly, your refund will be initiated to your original payment method.
For any additional assistance, you can get in touch with the John Lewis customer service by calling 03456 100 344. Timings are between 8 AM to 9 PM, seven days a week.
