Iberia airline will be clocking its centennial year soon in 2027. It was founded in Madrid, Spain, in 1927. Its maiden flight to the US was to New York in 1954. Before that, it flew to South America after the Second World War, to the Brazilian cities, and to Morocco.
Most noted personalities of Spain have flown Iberia — the likes of Penelope Cruz, Antonio Banderas, and Salvador Dali, besides many politicians, industrialists, sports stars, and royalty of the land.
Iberia uniforms are designed by Spain’s best-known designers. Iberia operated its first long-haul flight totally by women in 2014 which included the pilot, co-pilot, and nine flight attendants who looked after 350 passengers on an Airbus. A tech-driven airline by and large, Iberia is very punctual with its flight timings. The modern fleet helps to reduce carbon footprint every year, hence Iberia is preferred by many.
Madrid is its main base of operations, as Iberia flies to more than 125 destinations across approximately 50 countries in Europe, the Middle East, Africa, Asia, and America. It is part of the International Airlines Group (IAG) and belongs to the OneWorld Alliance alongside some big players like British Airways, Cathay Pacific, Finnair, Qantas, Qatar Airways, and many others. It flies both passengers and cargo.
Iberia is a pet-friendly airline, and routinely carries unaccompanied minors that include children and teenagers between the age group of 5 to 17. The airline takes special care of them at every step right from the time they arrive at the departure airport for their flight till they are picked up by a guardian at the arrival airport of their destination.
Iberia is an inclusive airline and does its best to accommodate its staff from all the continents/countries it serves. Iberia offers competitive rates to its customers that strike a happy deal.
Would you know that on average during any particularly busy day, the Madrid Barajas Airport processes no less than 5000 pieces of luggage per hour? Phew! That’s astronomical! It is this insane rush that can sometimes account for complete chaos and cause temporary luggage delays at the arrival airport. If you have recently flown on the airline and have missed or lost your baggage, here are three ways to get help.
Contact Iberia’s Baggage Service Center
Iberia is a technologically-advanced airline and makes use of the WorldTracer system to locate missing or delayed passenger baggage. The staff is quick to act and give their best to reunite the bags with their owners. They encourage you to follow the status of the process using the global baggage tracking system, called the WorldTracer which gives you real-time information on the status of your baggage search. This makes follow-up calls and visits to the Baggage Service Center or the Lost Property Department redundant.
Alternatively, you can approach Iberia’s Baggage Service Center upon arrival in any country where the airline has a flight network. The officials are fast, quick, and efficient and are ever-ready to help you with any service you require. Please submit a formal offline or online baggage delay/missing report (as the case may be) with them, and be thorough in providing them with all necessary details about the lost bag.
It’s good to retain bag tags and flight tickets till all formalities are complete; give them the flight number, seat number, date of journey, your full name, email id, and phone number for them to revert to you if and when they locate your things. Most searches are successful. They can assist you in many languages including Spanish, French, Portuguese, Italian, German, Japanese, and English. The deadline for claims for delayed and missing bags is 21 days.
Call the 24×7 Customer Service
Iberia is committed to providing excellent round the clock support to all its customers. You are free to talk to an agent to explain your dilemma after you have filed a missing report and fill them with all relevant details so that they can look it up on their database and help you with a status. Telephonic conversations and emails are the traditional ways to track your missing luggage if you are not as conversant with the state-of-the-art WorldTracer tracking system. Sometimes, even when you are technologically savvy, it helps to speak with a human for reassurance that they are on your case and there’s a development on the same.
Here are the numbers of the main offices — 900 111 500 or +34 900 111 342. If calling from UK, dial +44 020 36 843 774 (UK). Those from the US can seek help here +1 800 772 4642.
Share Your Grievance on Social Media
Iberia has a huge following on social media, and they are just as brisk and prompt in responding to customer queries and complaints on these public platforms, as they are at their Customer Service desks at the airports. Please do not hesitate to raise your concern on these forums as you are quite likely to be contacted by an executive with a status update in a quick time. The following are the links to Iberia’s social media pages — Facebook, Twitter and Instagram.
