If you want your mobile phone to function just the way it was intended, then having a compatible SIM is critical. Each telecommunication provider has its method of SIM activation, which can make the process challenging and confusing at the same time. Hence, we have come up with a brilliant guide containing all the necessary facets you need to know before you start your new XL Axiata SIM activation procedure.
Being the second largest telecommunications provider in Indonesia, XL Axiata is responsible for offering 3G and 4G/LTE services to its customers. Founded in 1989, the company has over 55 million subscribers under its belt and is responsible for bringing in total revenue of more than 21 trillion IDR (Indonesian Rupiah).
But, before you proceed to activate your new XL Axiata prepaid SIM, make sure you have the following documents that are required for identification: for Indonesian citizens, the documents required are the Electronic KTP and the Family Card (KK). However, for foreign citizens, the documents required will be the passport, the KITAP or Permanent Stay Permit Card and the KITAS or Temporary Residence Permit Card.
It should be noted that if you’re a foreigner, then you cannot utilise the SMS activation process for your SIM card (as detailed below). Instead, you only have to rely on alternative procedures.
Activating XL Axiata SIM via Official Stores
In case you’re planning to activate your XL Axiata prepaid SIM offline via the company’s official retail/franchise stores, then be sure to follow the below-mentioned steps:
- Firstly, head over to the official web page of XL Axiata, so that you can find the locations of nearby outlets.
- Once you’ve selected your preferred store, be sure to head over there with your mobile phone and supporting documents for verifying your identity.
- The store representative will verify your identity and thereby successfully provide you with a prepaid SIM. The prepaid SIM will be activated on-spot along with your preferred cellular plan. Ensure that you pay the requisite purchase price.
- After that, you can start using your new prepaid SIM right away.
Activating XL Axiata SIM via Home Delivery
To activate your XL Axiata prepaid SIM via the convenient home delivery process, be sure to follow the below-mentioned procedure.
-  Begin the prepaid SIM ordering process by visiting the official website to order the ‘Prepaid Starter Pack’.
- Select the type of starter pack you want for your prepaid SIM. Once you’ve chosen your preferred one, be sure to go ahead and purchase the same online. The website will redirect you to one of the many third-party stores located in Indonesia, such as Lazada or Shopee.
- The starter pack will be delivered to your doorstep and you can self-activate the same with the help of the MyXL app. The app is available on both the Google Play Store as well as the Apple App Store.
- Once activated, you can start using your prepaid SIM without any difficulties.
Activating XL Axiata SIM via SMS
For activating your XL Axiata prepaid SIM via SMS commands, make sure to carry out the following suggestions.
- Start by inserting the SIM card into your mobile phone. Once done, turn on your mobile phone and wait for your phone to receive a signal from the nearest cellular tower.
- Open the messaging app on your phone and type ‘DAFTAR#NIK#NomorKK’ (without quotes). For instance, if your NIK and KK numbers are 1234 and 5678 respectively, then you have to type ‘DAFTAR#1234#5678’. Send the message to the number 4444.
- Your prepaid SIM will be activated within a few hours and you can start using the same without any hiccups.
For any additional assistance, you can write an email to customerservice@xl.co.id seeking support.
