Shopping Guide

How to contact The North Face for queries or feedback

The North Face is a company that has set standards for mountaineering equipment and gear over the years. Founded in 1966, The North Face is an American company that specializes in outdoor clothing, shoes, and related gear. Husband and wife Doug and Susie Tomkins started the company as a mail-order and retail company to sell equipment for rock climbing and camping.

Named after the north face of the mountain, which in the northern hemisphere is the coldest, and iciest part making it the most difficult to climb. The company derived the name and logo from the north face of the Half Dome, Yosemite, California. The company has brought a revolution in outwear gear for serious hikers and mountaineers since its inception. From introducing the first backpack for convenient packaging to the first breathable jacket and pants, The North Face has brought some significant improvement in mountain gear.

Online Shopping Experience

Shoppers can use the store locator on the website to locate an official or authorized outlet nearest to them. The North Face operates online stores for a number of regions. If shopping online, you can shop by category or by activity. Shopping by the activity is particularly helpful for people new to this field. If you are confused about what to pick for your first hike or the first trail run, you can just select the activity and pick from the array of options clothes that you get. You can shop for parkas, insulated jackets, tank tops, vests, shorts, snow bottoms, pants, windbreakers, rain jackets, hoodies and other outwear items. Popular collections include Flight Series, Tekware, Apex, Vibram, Futurelight, Vectiv, Heatseeker, Renewed, Steep Series, Summit Series, ThermoBall Series, to name a few.

The North Face products are especially created for climbers, mountaineers & skiers

If you are someone who is keen to introduce the little ones to the great outdoors, you can get jackets, vests, and hoodies for the kids. While the kids’ collection is not as vast as the adults’ section, there are only two activities listed on the website- snow and hike. There are also bags and gears available for both men and women. You can shop for luggage, backpacks, duffels, trail run packs, fanny bags, and school bags online from The North Face.

The XPLR pass is the loyalty program run by The North Face. With the pass, you get 10% off on your first online purchase. You’ll get access to exclusive gear, and get a surprise gift on your birthday. Also, you’ll be rewarded points on every purchase. You do not have to pay any membership fees or any other fees for the XPLR pass. The most exciting part of the membership is the field testing. You can test your gear after purchase, if not satisfied, you can return it. After all, it was voted America’s Best Loyalty Program.

The North Face accepts all significant forms of payment. Visa, MasterCard, Discover, American Express, PayPal, Klarna, and gift cards are accepted as modes of payment. Gift cards from $10 to $1000 can be purchased from the company. Whether you’re planning to gift someone the gift cards or you’ve got one, these cards can be redeemed at the store or on the official website. However, you’re not allowed to purchase more than $2000 in gifts in a day.

The North Face allows price adjustment for all items purchased. If an item goes on sale after you have purchased the product online or in-store, you can request for a price adjustment up to two weeks. Students enjoy a special discount with The North Face. If the student account is verified, you can purchase a discounted item from them with a special coupon code that you will be provided. You can purchase every thirty days.

How to Contact by Phone or Email

The North Face headquarters is located at 1551 Wewatta St, Denver, Colorado 80202, United States. For support in the US call 1-888-863-1968 or write to [email protected]. Here are the numbers for other regions: 1-877-992-0111 (Canada), 0800 338 013 (France), 0800 724 1220 (Germany), 0800 394 9051 (Netherlands), 02 010 9129 (Sweden) and 0800 328 0012 (UK).

Customers cn enjoy a limited lifetime warranty on all branded products of The North Face. For The North Face renewed series, products are covered by one year warranty. You can submit a warranty claim on the website. Items purchased online can be returned online or at the official outlet within 60 days of purchase. Whether you are planning to start exploring the outdoors or just planning a trip to the mountains, The North Face is the ideal companion to go on your journeys with.

1 Comment

  1. Alex Brennan Reply

    I want to say that my north face walking boot saved my ankle from serious damage. I was wearing them when a heavy gate dragged over it and the boot saved protected my ankle. I am very grateful that they are so well made, thank you.

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