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How to contact BJ’s Wholesale Club by phone or email

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BJ’s Wholesale Club, popularly known as BJ’s is a membership-only warehouse chain in the United States. The company currently operates over 220 Clubs in 16 states and is headquartered in Westborough, Massachusetts. A discount department store called Zayre started BJ’s in 1984 in Massachusetts. At present, it employs more than 25,000 team members. Since it is a wholesale club, customers need to purchase annual membership that gives them access to buy goods at lower prices, and some other benefits. Clubs are found in Maine, New Hampshire, Massachusetts, Delaware, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, Maryland, Virginia, North Carolina, South Carolina, Georgia, Florida, Ohio, and Michigan.

What to Shop?

BJ’s offers the following categories to shop from – Edible Grocery, Perishables, Non-Edible Grocery, General Merchandise, and Gasoline and Other Ancillary Services. Meat, produce, dairy, bakery, deli, and frozen products are all part of the Edible Grocery segment. Packaged food packs and beverages are included in the Perishables segment. Detergents, disinfectants, paper products, beauty care, adult and baby care, and pet foods comprise the Non-Edible Grocery segment.

Besides buying regular groceries and other products, there are many services that members can avail of. These are exclusive benefits for members. BJ’s Travel, BJ’s Optical, BJ’s Major Appliance, BJ’s Tires, and BJ’s Photos are some of the exclusive services that can help you get your hands on other necessary items. If you have travel in mind, you can get exclusive discount offers and cashback on booking cars, hotels, cruises, and vacation packages on BJ’s Travel.

On buying home appliances from BJ’s Major Appliances, you will get free delivery, installation, and a 20% discount. There are other services like home improvement, small business solutions, home improvement, and subscription to clean energy.

Membership Types

BJ’s offers three types of memberships for all customers- Inner Circle Membership, Perks Rewards Membership, and Business Membership. The three come with different price points and benefits. With Inner Circle membership, customers can get access to exclusive BJ’s coupons, complimentary membership for one household member, and up to 3 add-on members at additional cost. With Perks Rewards you get access to the same benefits, and 2% additional cashback on your purchases. Furthermore, you will also get access to BJ’s travel benefits and exclusive events throughout the year.

For Business Membership, you can enjoy the privileges of both Inner Circle and Perks Rewards paying for the respective type and also be able to get tax-exempt and resale privileges. If you are skeptical about BJ’s, you can enjoy the offers and benefits for a day with a one-day pass. There’s Military Membership for veterans and active military personnel and their families with over 25% off on membership. There is same-day delivery available for customers who live within 15-20 minutes of the selected club. There is a flat rate of $14.99 for same-day delivery.

You can return products either in the BJ’s store or online. You can file the return request from your registered account. However, there are many rules to returning an item. Some general merchandise excluding electronics can be returned within a year. Refrigerators, washers, dryers, dishwashers, and a few other similar items need to be returned within 30 days of delivery. It is advised that you check the return guidelines for the products you are purchasing to avoid any confusion.
As for payment, BJ’s accepts all valid manufacturers’ coupons, cash, checks, ATM/debit cards, all major credit cards, and EBT SNAP benefits.

How to Contact

BJ’s Wholesale Club is headquartered at 25 Research Drive, Westborough, MA 01581. For queries or assistance, you can reach the phone helpline on 800-BJS-CLUB or 800-257-2582. If you prefer the email route, you can write to [email protected] The query or complaint can be on the membership program, refund policy, cancellation terms, or others.

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