How to complaint on Travelocity India services

Travelocity is a globally established online travel brand, owned by Expedia Group and founded by Terry Jones in 1996. Headquartered in Dallas, United States, Travelocity brings its international travel expertise to India and is an emerging travel company offering innovative travel packages and services at competitive prices. Launched in Mumbai as Travelocity India, the all-inclusive online travel portal assists customers with flight ticketing, hotel reservations, rental cars, airport transportation, holiday packages, cruise tours, visa processing and travel insurance. A one-stop portal for all travel needs, book exclusive Indian destination holidays, flights and hotel deals through mobile apps and internet-based platforms. 

 Being an international online travel company, Travelocity India is a safe, user-friendly, and easy to book website for one-way, roundtrip and multi-city domestic and international airlines and to book discounted hotel packages with cash back offers. Also, Travelocity India members can save up to 10% or more on hotels and avail membership discounts on daily travel deals, deals on wheels, destination travel deals, last minute deals, vacation deals, family hotel offers, and save more with travel coupons and promo codes. For instant notification of promotional and booking offers, download the Travelocity app from Microsoft Store, Google Play and App Store, and get real time trip updates, free-cancellation on select hotels, and change itinerary on the go.

To cancel trip bookings at Travelocity, visit www.travelocity.com/service/ and log into the account on My Trips page, with email ID or itinerary number and check upcoming bookings and their available cancellation options. Click cancel or cancel using the chat feature by speaking to a virtual agent on the customer support page. You can also browse the form to process refund. Refund claims can take up to 7 days from the time of cancellation request. Alternatively drop an e-mail at customercare@travelocity.co.in with trip itinerary number and booking details, and to speak with Travelocity India customer care, reach at 1800 180 1222 / 0124 235 8222 / 0124 301 6900. 

Grievances about refund and cancellation can also be addressed through the official Twitter handle @travelocity, and also through the travel brand official Facebook page @travelocity. Complaints about refund lodged through Twitter and Facebook IDs, would be responded by a Travelocity agent and if the cancellation is done within 24 hours, full refund minus the booking fee would be credited to the customer’s account within 7-14 business days. Customers can tag, share and post relevant itinerary details, for quick and speedier response, and also chat through the messenger available on Facebook. On Twitter page, customers will be redirected to the customer service portal to browse popular topics such as refund timelines, and flight cancellation plans.