A globally recognized name synonymous with reliability, Mitsubishi has a long and successful history in Indonesia. From starting its journey producing commercial vehicles to establishing a strong passenger car presence, the company has now become an integral part of the country’s automotive landscape.
It all started with Mitsubishi’s focus on making Light Commercial Vehicles (LCVs) and heavy-duty trucks, as these products quickly gained popularity for their versatility and durability against Indonesia’s diverse terrain. This early success laid the foundation for the latter part of the company’s journey, which led to the partnership with ‘Krama Yudha’. As a result, PT Mitsubishi Motors Krama Yudha Indonesia was formed to ensure a steady supply of vehicles tailored to the needs of the nation’s consumers. Additionally, the company’s sales and marketing departments were also established so that enhanced focus could be put on dealerships, distribution chains, and after-sales services.
Today, Mitsubishi is one of the largest automakers in Indonesia, sporting popular vehicles such as the Xpander or the Pajero Sport. And with constant innovation and their customer-oriented service, the company will continue to be a top choice for avid motorists. With that being said, if you are looking to service your Mitsubishi vehicle to keep it in top shape, then our all-inclusive guide can help you achieve the same with minimal headaches.
How to Book a Service Appointment
Mitsubishi Indonesia allows its customers to book any auto service appointment via their official ‘My Mitsubishi Motors ID’ app. To start the booking process, proceed to follow the below-mentioned steps properly.
- First, you need to download the official ‘My Mitsubishi Motors ID’ app from either the Google Play Store or the Apple App Store.
- Once downloaded, launch the app on your smartphone and then register an account with your preferred mobile number or email address. Alternatively, if you already have an account, then you can sign in to it.
- After logging in, select ‘Service Booking’ from the app home page.
- In the next step, select the make and model of your Mitsubishi vehicle, and then choose the type of service you want to obtain.
- Once done, select your preferred dealer-cum-workshop that you want to visit, and then choose your date and time of visit. You will also be asked to state any additional information that you would like the service engineers to know.
- Finally, click on ‘Submit’ and your service appointment will be registered successfully.
You will then receive confirmation messages on your phone number and email address, after which you will need to visit the service center on the date and time of your appointment.
Other Ways to Book a Repair
Besides booking your auto service appointment online via the official Mitsubishi smartphone app, you can also initiate a service request simply by walking into a nearby dealer-cum-workshop. And to do that, follow the steps laid out below.
- Start your journey by visiting the official website to locate a dealer-cum-workshop near you.
- On the landing page, type in your preferred location or street name, and the online portal will show the dealers operating in that location.
- From the list of dealer-cum-workshop locations, select the one that you want to visit, and then note down the respective address and phone number. Additionally, you can also give a phone call to the dealer before visiting so that you can learn about its operating hours.
- Once done, head over to the service center and submit your vehicle for servicing and/or repairs.
- Ensure that you disclose any problem(s) that you might be facing with your Mitsubishi vehicle, so that the technicians may know specifically what to work on. Also, do not forget to complete any paperwork related to the servicing process.
- Once servicing is completed, pay the requisite charges and collect your vehicle.
How to Contact For Complaints
If you want to get in touch with Mitsubishi Indonesia customer care support, you can do that by giving them a call at +62 804-1-300-300 or 021 475 9000. You can also send an email to [email protected].
Lastly, if you have any feedback or complaints to share, you can do that by filling out the online form here.
Some Useful Information
In addition to providing competent vehicle maintenance services in Indonesia, Mitsubishi also offers high-quality spare parts for its customers, to ensure that consumers always enjoy the ideal performance when driving Mitsubishi vehicles. Whether you are talking about engine oils, batteries, or tires, the company has you covered. To learn more about the different types of spares offered, visit here.
In addition to that, Mitsubishi Indonesia offers special workshop services for vehicle body painting, so that old vehicles can get a new facelift. Almost all dealer-cum-workshop locations for Mitsubishi offer this type of service, and you can find one near you by visiting here.
Finally, if you want to get a service quote for your Mitsubishi vehicle from the comfort of your home, you can use the cost calculator on the website
