If you are planning to explore the scenic landscapes and architectural wonders of South Korea, then there is no better way to do that than by traveling in car. However, navigating the complex network of expressways inside the country can be intimidating, especially when you have to queue up to pay tolls throughout your entire journey. Such is the reason why opting for South Korea’s electronic toll collection system, known as Hi-Pass, can prove to be a lifesaver.

In layman terms, HiPass is a toll collection system in South Korea that allows vehicle drivers to electronically pay their tolls at toll booths without having to queue up or stop, ultimately saving you crucial time and frustration. The system uses DSRC, or Dedicated Short-Range Communication, technology that allows the transponder affixed inside the user’s vehicle to wirelessly communicate with the receptors at the toll booth, and as a result, the toll amount is automatically deducted from the user’s HiPass account.

Besides being efficient and convenient, frequent users of HiPass enjoy discounts on tolls. Also, there is the advantage of not having to deal with potential language barriers, especially if you are a local citizen. With that being said, if you are looking to sign up for HiPass Korea, then our thorough guide can help you complete your objective with ease.

What are the Eligibility Requirements

The HiPass system in South Korea is accessible to all drivers who are using or are planning to use the country’s expressways, regardless of their residential status or nationality. This means anyone is able to purchase a HiPass unit – whether tourists, short-term visitors, locals, or international residents. Additionally, applicants have to showcase their driver’s license or passports during the application process.

It should be known that HiPass offers a both prepaid and auto-loading of balance option for its users. So, you can use the HiPass system at your own discretion, whether you are an occasional user or an everyday user.

How to Apply and Activate

With the eligibility norms fully explained, it is time to brush over the necessary steps you need to fulfill to complete the HiPass registration process.

  1. The primary step involves heading over to the official website here.
  2. On the landing page, accept the stated terms and conditions and provide content for the collection and use of personal information.
  3. Once done, proceed to select either ‘Individual/Foreigner Membership Registration’ or ‘Register For Corporate/Individual Business Membership’.
  4. In the next step, you will need to provide identity verification, either via i-Pin, mobile phone, or credit card. After verifying your identity, you will be required to enter your personal information, such as your name, address, contact details, and so on.
  5. For companies, no identity verification will be required. However, companies must provide the representative name of the person who is carrying out the sign-up process, their business name, company registration number, and contact information.
  6. Once done, the sign up process will be completed and then proceed to login into your HiPass account by clicking here.
  7. After logging into your account, proceed to enter your vehicle(s) details and payment information. Vehicle details will include the vehicle registration number and the make and model of the vehicle. Payment details will include your debit or credit card credentials, which will be stored in your HiPass account based on the type of toll payment you choose (prepaid or automatic).
  8. Once you complete the registration process, your HiPass transponder will be mailed to your designated address within the next few days.

Simply proceed to affix or install the transponder onto your vehicle(s), as on the inside part of the front windshield, and it will be activated for usage.

How to Contact For Help

The most straightforward way to get in touch with HiPass customer support would be via phone at 1588 2504.

Additionally, you can also raise a complaint by visiting the official website here.

How to Inquire For Unpaid Tolls and Refunds

If you are a HiPass member, then you can inquire about your unpaid tolls by simply signing into your account. However, if you are a non-member, then you can perform the same by following the below-mentioned steps properly.

  1. Start by first visiting the official website here.
  2. Proceed to first enter your vehicle registration number in the given blank box and then click on ‘Check’.
  3. The online portal will look for any pending dues listed under your vehicle name, and if the result is found in the affirmative, then the same will be listed on your screen.
  4. Before you can make payment for your pending dues, you will be required to first verify your identity.
  5. Once your identity is verified, you can then proceed to make the due payment online using your debit or credit card.
  6. After successful payment, proceed to take a printout of the payment receipt for future reference.

Alternatively, if you have any toll refunds due from HiPass, you can also check their status via the official website.