Online shopping has taken over the world and more often than not, we prefer to shop from the comfort of our homes. Connecting millions of retailers, manufacturers and brands with consumers, is Temu, the latest entrant to the online marketplace which was founded in 2022, with headquarters in Boston, Massachusetts. Temu’s parent company is PDD Holdings Inc. With Temu, one can buy products from across the globe, as it serves as a platform for millions of manufacturers, sellers and brands from all over the world.

A New Entrant in the Digital Marketplace

Temu is one of the leading social commerce platforms with over 900 million customers across the globe and shopping on Temu is easy and convenient. Try its website or mobile app that can be downloaded from Google Play Store and the App Store for both Android and iOS devices.

The success of Temu lies in the fact that its parent company PDD Holdings is established and has a vast network of suppliers and logistics partners carefully built up over the years. It has utilized that ecosystem to make online shopping accessible and easy. An operation as large as Temu’s, needs to have great sourcing, supply chain and logistics capabilities, all of which it has. And because of this logistic capability, Temu is able to offer to its customers the best wholesale prices and genuine products.

Flexible Shipping Options

When you shop on Temu, shipping is free on all standard orders (as of current day). If you require express shipping, you will be charged a minimal amount for orders below $129. Payment is through a secure portal and Temu does not share your credit card information with the retailers. Once you purchase a product on Temu, you are guaranteed the delivery and in the case that your package is damaged or lost in transit, you will receive a full refund. The Temu app allows you to track your order in real time, so you know when you are going to receive it.

Sometimes when you shop online, the products that you receive may look different from what is shown on the app. If you are not completely satisfied with the product you purchased, you have a 90-day window for free returns.

Products You Can Shop on Platform

Temu offers customers a wide range of products to choose from. Women can pick up sports accessories, sandals, bags, denims, active wear, plus sized wear, sports wear and other apparel. They can also buy branded make up and personal care items. Girls and boys can select from accessories, footwear, bags and activewear. Men can choose from suits, pants, footwear and sportswear. For your home, you can choose from a wide range of juicers, food processors, blenders, home appliances, coffee and team appliances, kitchen appliances, vacuum cleaners and floor care products.

If you are looking for a makeover for your home, Temu offers furniture, covers, mats, cushions and a whole range of home décor accessories. Home entertainment systems, headphones, buds, accessories, indoor and outdoor lighting, office lighting and all varieties of safety and security appliances are also available- including smart doorbells and entry safety features.

For the handyman in you, pick up climbing and surviving tools, home tools and equipment, gardening, janitorial, sanitation and cleaning equipment – all at the most reasonable rates and from the best brands. Keep your car spic and span with car interiors care products, phone holders and other useful accessories.

How to Contact Temu Support

Temu has its headquarters located at –
Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116,
United States

For queries on payment, cancellation, refund, shipping or others, you can reach the customer support by writing to [email protected]. You can also call +1 888-495-8368 or chat with a support agent on the web or app.

If your item is eligible for return you can do same within the 90-day window. And within 14 days of submitting your request, you will need to ship the package back to the warehouse. You can sign into your account and request the return. You will also be able to download and print the return label which you need to stick on the package. Most refunds are processed within 3 business days. However, sometimes it can take from 7 to 30 working days.

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Shopping Guide,

Last Update: February 28, 2023