The 21st-century business landscape has turned more competitive than ever before. Customers have become informed and their requirements have evolved with time. As a result, companies are looking for innovative ways to attract customers, making user satisfaction their top priority. However, if Claro’s services have failed to gain your confidence, then it is time to make a switch right away.

Claro, one of the largest telecommunication service providers in Brazil, was founded in 2003. Offering a wide range of services that include fixed-line, cable TV, mobile, and internet, the company is currently a subsidiary of America Movil. As of the present day, Claro boasts a massive customer base of more than 60 million users while also controlling almost 50 per cent of Brazil’s telecom market share.

But, even after being such a leviathan within Brazil’s telecom sector, Claro has been the subject of multiple customer complaints over the years, the primary one being its poor customer service. Customers have complained numerous times about long wait times on the phone while also being on the receiving end of rude behaviour. The company has also been criticised for its poor network coverage in certain areas of the country, in addition to sending customer bills charging incorrect amounts.

Having said that, if you have experienced any of the above-mentioned difficulties and the same has not been resolved, even after repeated complaints to the company’s customer care service, then you can use our step-by-step cancellation guide.

What are Claro’s Cancellation Terms?

Claro Brazil has laid out some hefty cancellation terms that you, as a customer, should keep in perspective before you take the big leap. For starters, cancelling your mobile or landline service will terminate the service immediately, and you will lose the number within the next 180 days (including dependent phone lines).

Additionally, you can also expect the same with broadband and TV services, where cancellation will be completed 48 working hours after receiving the cancellation request. It should also be known that if you cancel any of Claro’s services before the end of the loyalty period, you will incur a cancellation fee or charge.

Keep in mind that once Claro receives your cancellation request, the customer care department will contact you to confirm the request. And if you have any leased device or equipment, then the same will be removed from your home by the company’s technicians. Failing to accept the removal of leased devices or equipment may result in a fine of R$ 1,800 (Brazilian Real).

Finally, Claro allows customers to request portability to a different service provider. Portability requests are completed within 3 business days. Now that you are well aware of Claro’s cancellation rules and regulations, you can go ahead and register your request by following the steps suggested below.

What are the Steps to Cancel Your Claro Number?

If you have already decided to terminate your Claro service, then you can extensively follow the below-mentioned steps for a swift response.

Cancelling via Phone

  1. Start the cancellation procedure by first calling Claro’s customer care at any of the given numbers: 1052 (Claro Mobile customers), 10621 (Claro Residencial/Old Net customers), 10699 (Claro Residencial/Former Claro TV customers), or 0800 723 66 26 (Claro Combo Multi customers).
  2. Navigate through the IVR (Interactive Voice Response) options and select the prompt to speak to a customer care executive.
  3. Once you are on-call with a live agent, provide your full name, phone number, email address, CPF/CNPJ number, and Claro account number. After that, ask for an immediate cancellation.
  4. The customer service representative will then verify the provided information and ask you to state the reason for your deactivation. Once you have stated the reason, a cancellation request will be registered on your account.
  5. Lastly, once your cancellation request is processed, you will receive a confirmation message from the company on your registered email address.

Cancelling at Nearest Store

  1. Begin your cancellation journey by first locating a nearby Claro official store. To do that, use the store locator here.
  2. Once you have found the preferred store that you want to visit, head over to it with your original CPF/CNPJ card and a photocopy of it.
  3. At the store, interact with the store representative by providing a photocopy of your CPF/CNPJ card and stating your name, phone number, email address, and Claro account number. After that, ask for a cancellation and also state the reason for it.
  4. Once your provided information is verified to be correct, the store representative will cancel your service on the spot.
  5. Additionally, you will also receive a confirmation message on your email address stating that the cancellation process has been successful.

For any additional assistance, you can get in touch with the company’s ombudsman at 0800 701 0180, from Monday to Friday between 8 AM and 6 PM. You can also decide to register your complaint here.

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Last Update: March 13, 2024