The onset of today’s digital age has allowed telecommunication providers to play an important role. From offering tech-based solutions for communication to providing easy access to information, a reliable and customer-centric service provider can make all the difference.
Telecom Argentina is one such provider in South America, offering a wide range of connectivity services that include fixed-line, mobile, internet, and pay-TV services. Since 1990, the company has been providing reliable voice and data services to numerous multinational and regional customers. By leveraging ARSAT satellites, it offers advanced technological innovations, such as secure communication networks and mobile coverage over long distances.
As a result, Telecom Argentina made its name by setting benchmark standards in the communications industry for both residential and business-centric customers. Presently, the company operates through its three major subsidiaries: Personal (mobile phone service), Arnet-Fibertel (cable modem service), and Cablevision (cable operator).
But, even after such marvelous achievements, Telecom Argentina has been largely criticized for its misuse of government subsidies and poor network coverage. Additionally, Telecom Argentina is often reckoned as an expensive service provider compared to its rivals, leading to most customers leaving the network in search of better value.
In the past, criticism was also directed at Telecom Argentina for providing slow internet services such as ADSL (Asymmetric Digital Subscriber Line) to its customers with a measly monthly allowance of 4 GB while charging hefty fees. However, the company pulled back on the rates after receiving major backlash from its user community. And then there is the quality of its customer service, which has also been a point of contention, with mixed reviews and complaints about unhelpful staff and long wait times.
There is no denying that the organisation can do much better when it comes to customer satisfaction, affordability, and network performance. But if you are not in a position to sacrifice your time and resources any more, then you can follow our step-by-step guide to deactivate your Telecom Argentina service.
What are the Cancellation Terms and Conditions?
Telecom Argentina allows its customers to cancel their services at any time they wish. However, it should be remembered that if you cancel your service within the first 30 days of signing up, you will not be charged any early termination fee. You will only have to pay for the service(s) that you have used.
On the other hand, if you cancel your service after the first 30 days of signing up, you will be required to pay an early termination fee. The amount of the fee that you will have to pay will depend on the number of months you have left in your contract. For instance, if your contract length is 12 months and you decide to cancel only 3 months into your contract, then you have to pay an early termination fee for the remaining 9 months.
Additionally, you also have to return any equipment or device that has been leased or rented to you during the period of your active service. If you do not return any rented equipment, you will be charged a hefty fee. Now that you have a good idea of what to expect from Telecom Argentina’s cancellation procedure, you can go ahead with the remaining steps.
Steps to Cancel Your Telecom Argentina Number
If you are looking for a straightforward way to cancel your Telecom Argentina service, then you can follow our suggested steps below for a prompt response.
- Start your cancellation process by getting in touch with Telecom Argentina’s customer care at 0800-888-0800. Support will be available from Monday to Friday, between 8 AM to 6 PM (except holidays).
- Navigate through the IVR (Interactive Voice Response) menus and choose the option to speak to a customer care executive.
- Once the customer care executive connects to your call, ask for service termination. You will have to provide details regarding the type of service and contract you are using, your full name, your CUIT number (issued by the Argentinian Government), your area code and phone number, and your registered email address. Additionally, you have to state the reason for your cancellation.
- After verifying your identity and information, the customer service executive will then register a cancellation request on your account.
- Once your cancellation request is processed, you will receive a confirmation message at your registered email address. Instructions will also be provided to return any leased or rented equipment or device that is in your possession.
For any additional queries, you can get in touch with the company’s customer care department via Twitter at @telecomempresas.