Prepare to be captivated by a world-class experience that transcends the boundaries of ordinary travel when you are on Garuda Indonesia. Like the majestic Garuda, Indonesia’s symbol of strength and grace, they strive to deliver excellence at every altitude.
As you step into their meticulously-crafted cabins, you will be embraced by a fusion of Indonesian hospitality and modern sophistication. The attentive cabin crew, renowned for their warm smiles and impeccable service, will ensure your every need is met with utmost care.
Indulge your senses with their exquisite in-flight cuisine, a culinary voyage showcasing the diverse flavors of Indonesia. From the aromatic spices of Sumatra to the delicate delicacies of Bali, their menu is a tantalizing celebration of Indonesia’s rich gastronomic heritage.
Relax in the lap of luxury as you recline in the spacious seats, designed with your utmost comfort in mind. Stay connected with their cutting-edge entertainment systems and immerse yourself in a world of captivating movies, music, and games.
Garuda Indonesia elevates your travel experience to new heights, leaving you with cherished memories that will soar with you long after you touch the ground.
How to Contact the Customer Service
If you recently travelled with Garuda Indonesia and want to share your feedback or have a complaint, you have the option to write or call the customer support. If you intend to write, you can send a postal mail to below address:
Garuda Indonesia
Management Building, Garuda City
Soekarno-Hatta International Airport
Tangerang 15111, Indonesia
To call the customer service for queries on reservation or others, you can dial 0804-1-807-807 (within Indonesia) or +62-21-2351 9999 (other countries). Follow our guide here if you need help with reporting lost or missing baggage.
Popular Routes of Garuda Indonesia
Garuda Indonesia operates an extensive network of domestic and international routes, connecting passengers to various destinations across the globe.
Its primary hub is located at Soekarno-Hatta International Airport in Jakarta, which serves as the airline’s main operational base. The airline also has secondary hubs at Ngurah Rai International Airport in Bali and Kualanamu International Airport in Medan.
Apart from these primary and secondary hubs, Garuda Indonesia connects numerous important cities in Indonesia, such as Yogyakarta, Makassar, Manado, Jakarta, Malang, and Jayapura, among several others. Internationally, the airline serves major cities in Asia, Australia, Europe, and the Middle East, including Tokyo, Sydney, Amsterdam, and Jeddah among others.
How to Book Your Flight on Website
To book your flight with Garuda Indonesia, follow these steps:
- Visit their official website.
- On the homepage, you will find a search form to enter your travel details, including departure and arrival airports, travel dates, class, and the number of passengers. Fill in the required information and click on the “Search Flight” button.
- A list of available flights based on your search criteria will be displayed. You can customize the search results by selecting your preferred class, flight times, and the number of stops.
- Browse through the available flight options and select the one that suits your preferences. Click on the “Select” button to proceed.
- Review the flight details, including the departure and arrival times, layovers (if any), and fare information. You can also select additional services such as seat preferences or extra baggage allowance.
- After reviewing the details, click on the “Continue” or “Next” button to proceed to the passenger information page.
- Enter the required passenger details, including full names, contact information, and any special requests or requirements.
- Proceed to the payment page and choose your preferred payment method. Garuda Indonesia accepts various payment options, including credit/debit cards and online banking.
- Complete the payment process by following the instructions provided.
- Once the payment transaction is successful, you will receive a booking confirmation with your e-ticket via email. You can also choose to download and print your e-ticket.
Remember to check the specific terms and conditions of your ticket, such as baggage allowance and any applicable fare rules.
How to Check-in For Flight
To check-in with Garuda Indonesia, you can follow these steps.
Online Check-in
Visit the official website. Look for the “Check-in” section on the homepage. Click on the check-in option and enter your booking reference or e-ticket number, along with the passenger’s last name. Follow the prompts to select your preferred seat, provide any necessary passenger information, and confirm your check-in. Once you have completed the web check-in process, you can either print your boarding pass or save it on your mobile device.
Airport Check-in
Arrive at the airport well in advance of your flight, allowing sufficient time for check-in procedures. Locate the Garuda Indonesia check-in counters at the departure terminal. Join the appropriate queue for your travel class or follow any signage or instructions provided. Present your travel documents, such as your passport, e-ticket, or booking reference, to the check-in agent. If applicable, declare your checked baggage. The check-in agent will assist you with seat selection, issue your boarding pass, and provide any additional information regarding your flight.
Please remember that check-in procedures may vary depending on the airport and destination. We recommend you check the specific requirements and guidelines of your departure airport before your travel date.
How to Manage Your Booking With Garuda Indonesia
To manage your booking with Garuda Indonesia, you will first have to visit their official website and look for the “My Trip” section on the homepage. Click on the “Manage Booking” option; you may be asked to enter your booking reference or e-ticket number, along with the passenger’s last name, to access your booking.
Once you have accessed your booking, you will be able to view and manage various aspects of your reservation, like seat selection, flight changes, add-ons and services, updating and correcting passenger details, reviewing complete itinerary, etc.
Follow the on-screen instructions and prompts to make any desired changes or updates to your booking. Certain changes may be subject to fees.
If you encounter any issues or require further assistance with managing your booking, you can contact Garuda Indonesia’s customer service or visit their ticketing office for personalized support.
Overview of Frequent Flier Program
Garuda Indonesia’s frequent flier program is called GarudaMiles. It is designed to reward loyal passengers with a range of benefits and privileges, allowing them to make the most of their travel experiences.
Members can earn miles for every eligible flight they take with Garuda Indonesia and its partner airlines. They can also earn miles through hotel stays, car rentals, and other program partners.
GarudaMiles has multiple elite tiers which offer progressively higher benefits and privileges. Members can achieve elite status by earning a certain number of tier miles or taking a specified number of qualifying flights within a specified timeframe.
Eligible members of GarudaMiles enjoy access to Garuda Indonesia’s luxurious airport lounges. They receive an additional baggage allowance, which allows them to pack more for their journeys without incurring extra fees.
Members are entitled to priority services, such as priority check-in, priority boarding, and priority baggage handling. They can redeem their accumulated miles for a variety of rewards, including free flights, flight upgrades, hotel stays, car rentals, and lifestyle products. Additionally, they also have access to exclusive promotions, discounts, and special offers. These can include discounted flights, bonus miles, and partner deals, providing additional value and savings.
You can maximize your travel experience with Garuda Indonesia and enjoy a host of privileges and rewards that will enhance your journey/s.
