Since the birth of the internet, consumers have consistently relied on faster connectivity to obtain information and stay connected. From financial transactions to personal needs, everything has now been influenced by smartphones. As a result, the requirement for stable and reliable mobile network service providers has become crucial.

Fido is one such wireless network provider that has been at the forefront of providing one of the best telecommunications services in Canada. Being a subsidiary of Rogers Communications, it was established in 1996 and offers a variety of wireless plans for phones, tablets, and home internet. The company also delivers a myriad range of features and benefits, such as unlimited calling, data rollover, and international roaming.

Fido, well-known for its focus on customer service and competitive pricing, is one of the largest wireless carriers in Canada. However, even after being a juggernaut in the telecom sector for such a long period, the company has been routinely criticised by customers for its lack of proper network coverage, expensive data plans, and long wait times when connecting to the customer care department.

Having said that, if you have been an avid user of Fido and want to obtain better service for the money you have been spending every month, then you can easily explore alternative service providers to enhance your user experience. And to do that, you need to first put an end to your current Fido subscription, which can be done by following our detailed guide.

What are Fido’s Cancellation Terms?

Fido allows its users to cancel their service or any other corresponding agreement at any moment simply by calling the company’s customer care department. It should be known that the cancellation will take place on the day Fido receives the notice of cancellation or at a future date as notified by the user (whichever is later). As a result, applicable charges will continue until that date is reached.

On the other hand, if a user cancels an add-on, then the cancellation will take place on the subsequent billing date for that add-on. This means that all applicable charges for the add-on will continue until the date of billing is reached (unless mentioned otherwise). It should also be known that if you cancel your service in the middle of your billing cycle or period, a refund will be provided for the remaining unused days of use. You can expect the refund to be credited within 4-6 weeks.

In addition to the aforementioned cancellation policy, Fido also states that if you subscribe to a term service and you cancel your service before the end of the specified term, then an early cancellation fee will be charged. The early cancellation fee will be explicitly described or mentioned at the time of making the contract. You also have to pay an early termination charge if you decide to switch to a different service provider before the end of your specified contract term.

Lastly, if you have rented or leased equipment in your possession, you have to return the same to Fido upon cancellation of your service and at your own expense. If such equipment is not returned or damaged, then you have to pay the undiscounted retail value of the equipment, along with any costs that the company may incur to obtain it from you.

What are the Steps to Cancel Your Fido Number?

Now that you have a proper understanding of Fido’s cancellation policies, it is high time that you go forward with your process by following the steps laid out below.

  1. Start the cancellation process by first calling Fido’s customer service at 1-844-885-1901. Phone lines are open 24 hours a day.
  2. Navigate through the IVR (Interactive Voice Response) options and proceed to speak to a customer service executive.
  3. Once a customer service executive connects to your call, provide your Fido account information and ask for cancellation. These will include your name, phone number, registered email ID, and residential address.
  4. After your account verification process is complete, the customer care representative will ask you to state your reason for cancellation as well as your preferred date of cancellation. Make sure to explain the issues you faced with Fido’s service and why you are leaving as a customer.
  5. After stating your reason, the customer care executive will then register a cancellation request on your account. Additionally, you will also receive a confirmation message on your email address regarding your cancellation request.

Keep in mind that a final bill will be generated on your next regular billing date, and you will also receive a follow-up email for the same. The final bill will include any remaining monthly service fees, any unbilled charges (for roaming and data overages), and any balance remaining on your device subsidy.

Lastly, your Fido account will be active for an additional 12 months after cancellation, through which you will be able to review your past bills and thereby pay your final bill online.

For any additional assistance, get in touch with a nearby Fido store right away.

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Last Update: June 5, 2024