Vietnam Airlines: How to contact for help

Comments

1. Wayne Esplin on May 30, 2019

   First time use Vietnam Ailines Ho Chi Minh/Bangkok and booked another flight Bangkok/Ho Chi Minh on Fri 31 May, Ticket 7382426052654 costing VND2,641,000
   Merchant
   TCTHK P.VE SANBAY QT#
   SAN BAY TAN SON NHAT
   QUAN TAN BINH

   On cancellation of ticket, Customer service is extremely poor with redirection to local office in Thailand and redirection to originating purchase office with still no contact of resolution in 4 days.

   Will not use Vietnam Airlines again

   Reply
2. Em on November 12, 2018

   I have received mixed reviews about the visa waiver for Phu Quoc. I have booked my flight from Singapore to Phu Quoc via Ho Chi Minh. My flight from Singapore to Ho Chi Minh got brought one day forward, so now I have an overnight stay at Ho Chi Minh airport and my flight to Phu Quoc is the next morning (under 12 hours but a different date). Am I still eligible for the visa waiver? I intend to be at the transit lounge for Ho Chi Minh airport itself, but I believe I need to transit from the international terminal to the domestic terminal and cross immigration. Please advise.

   Reply
3. Kent Hansson on July 19, 2017

   Hi!
   I booked a trip with Kilroy Online SE including a travelling from Copenhagen to Hanoi, through Heathrow London and Ho Chi Minh city on June 26th and back to Copenhagen through De Gaulle Paris on July 10-11th.
   In my ticket you are issuing airline. When I arrived to Ho Chi Minh I was told to pick up my luggage, but it wasn’t on the plane. There was no luggage tag and I never got my luggage during my stay in Hanoi. I have talked almost every day with the lost and found office in Hanoi. I got a mail July 16th from Menzies Aviation that they have found my luggage and they asked me to come and pick it up. I traveled to Copenhagen July 17th and got my luggage. I asked Lost and found office in Hanoi for compensation for clothes and travelling, but they haven’t answered me. Now I ask you about compensation for all my costs I’ve had because of this. I don’t claim for much, but I think it’s you responsibility to compensate me for clothes and other stuff I had to buy extra and for travelling back to Copenhagen to pick up my luggage July 17th. I don’t ask for much, but considering that I did not have access to my luggage in 3 weeks, I think 225 dollars are reasonable.

   Reply
4. Dennis McWilliams on February 23, 2017

   My wife and I recently completed four flights on Vietnam Airlines: Bangkok to HCMC, HCMC to Hue, Hue to Hanoi and Hanoi to Bangkok. All of our flights left and arrived on time except for a weather related aborted landing in Hue. We were pleased with the on time departures and the fact that we were advised of the one change in our schedule well before our departure date. We will use Vietnam Airlines again if we return to Vietnam.

   My one complaint is that the flight attendants were very lax concerning phone use during takeoffs and landings. Announcements very clearly stated that all electronics should be turned off, but attendants always walked by passengers without looking to see if the rules were being followed. I had to personally ask passengers to turn off their phones during three of the four takeoffs.

   I am aware that the science is not clear on the importance of shutting off electronic devices during takeoff and landing, but if your airline is going to make the announcements, I expect crew members to check carefully to insure devices are indeed turned off.

   Reply
5. Bryan Robinson on July 29, 2016

   I am today writing to thank all employees of your company who went out of their way to get us to our flight from Hanoi on flight # VN 661 to Changi with connection with Jetstar to Perth WA on Thurday 21/7/16. The plane was late taking off and we were fretting as it left us with 1 hour to grab our cases and get to the terminal on time when we landed, we did’nt have to worry, as we left the plane in Changi an employee in Changi was waiting for us with a big name card held up and we were ushered to a buggy which took us to a fast track desk where we were given our boarding tickets to Perth and told our cases would be put straight onto the flight. We arrived in Perth and our cases were the first out on the conveyor, great. Also would say in flight service food and drinks and flight attendance was great.
   Many thanks again Vietnam Airlines please pass on our thanks to all.
   Regards Robinson family.

   Reply
6. Babita Bohora on January 27, 2016

   Due to the delay in your flight, I have lost over 120 USD. I don’t know why your flights are always delayed but I do not apprecite loosing as much money due to your inconvenience. I would appreciate it if I am compensated for my loss. Not only did I miss out on my money, I also managed to miss out on my trip. I am extremely disappointed with your service.

   Reply
7. Anna Hodgson on July 4, 2013

   To whom this may concern,

   I flew with Vietnam airlines on 2.07.13 – 3.07.13. Flight number VN722. This flight was to arrive in Hanoi and instead landed in Ho Chi Minh City. Due to a change in the airline schedule, my travel partner and I (Anna Hodgson and Alexandra Hall) incurred costs to obtain a travel visa in Vietnam due to the change made by the airline, where we then needed to fly internally from Ho Chi Minh City to Hanoi to get our connecting flight to Frankfurt VN127. The costs incurred were $280 Australian dollars each to obtain an emergency visa application from flights centre in Sydney Airport as well as a further $2,400, 000 Dong to purchase the visa in Ho Chi Minh City Airport. I was not made aware of this change in the flight schedule prior to departure.
   Please advise if the costs incurred as a result of the airline change will be reimbursed and what procedure I will need to take in order to claim reimbursement?
   Please also advise if our return flight Frankfurt to Ho Chi Minh City 30.07.13 VN120 is still scheduled with no amendments and if another Vietnam visa will be required?

   I require this information by 7.07.13.

   Kind regards,

   Anna Hodgson

   Reply
8. senay yemane on July 28, 2012

   Hi,

   Could you please confirm if the following email is the correct email for customer service and how long it takes to get a reply.

   customer-care.msd@vietnamairlines.com

   Thanks

   Senay

   Reply