Office Address:
Airways Park,
32 Jones Road,
Kempton Park,
Johannesburg
Support:
Phone:011 978 1000 (booking)
Flight Status
To check South African Airways flight status online click here
Check-In
You can check-in online 24 hours before flight departure. To check-in online go to the Manage My Trip page, enter your booking reference and surname and click the login button.
Baggage Information
Checked Baggage: First Class passengers can carry upto 40kg while Business Class can carry upto 30kg and Economy Class passengers can carry upto 23kg. For more details visit the website at www.flyssa.com
Carry-on Baggage: Business Class passengers can carry two pieces with 8kg each. Economy Class passengers can carry one piece with 8kg each.
Trace Lost Baggage
To trace lost baggage click here
Voyager
Voyager is a frequent flyer program of South African Airways. You earn miles every time you fly with South African Airways or its partner airlines. You also earn miles on car rental, hotels and health spa’s. Voyager offers five Tier status levels – Blue, Silver, Gold, Platinum and Lifetime Platinum. The higher your membership status, the more privileges you can enjoy. Miles are valid for three years. As a Voyager member you also have a dedicated contact centre, priority check-in, excess baggage and lounge access across the world. To join click here
South African Airways Destinations
South African Airways flies to Accra, Lagos, Douala, Libreville, Kinshasa, Luanda, Walvis Bay, Cape Town, George, Port Elizabeth, Durban, East London, Maputo, Johannesburg, Windhoek, Gaborone, Victoria Falls, Lusaka, Harare, Lubumbashi, Blantyre, Pemba, Dar es Salaam, Nairobi, Kampala, Addis Ababa, Antananarivo, Mauritius, Jeddah, Cairo, Dubai, Mumbai, Kuala Lumpur, Singapore, Hong Kong, Perth, Sydney, Sao Paulo, Buenos Aires, New York and Washington.
About South African Airways
South African Airways was founded in the year 1934 and is the national carrier of South Africa. The airline operates from its main hub at OR Tambo International Airport and flies to over 36 destinations across the world. In 2006 South African Airways became a member of Star Alliance, a leading global airline network. Skytrax rates South African Airways as a four star airline. In 2009, South African Airways was awarded Africa’s Leading Airline by World Travel Awards. Skytrax also named it Best Airline in Africa.
On January 12, 2019. I was booked to fly back to the USA on SA 23, from HRE to JNB, then IAD to SMF. Upon checking in, I was made to wait for over 40 minutes, while the SA personnel on my check in desk was waiting to be allocated a seat number for me from a senior SA personnel on the next checking in desk. At that desk there was a lot of commotion and jostling. At first I did not realize why that was happening. Only to realize later that they were jostling for seats. At the finally analysis, I was informed that I have been offloaded, because the flight was over booked. As such my luggage was to be retrieved from the plane loading bay. Was told, I was to go on their next flight the following day. That was very devastating. I was to miss my business schedule in Washington Dc, and fail to report for work in time and get a two days tardy.
There was another airline to take off in the next our for the same destination, but the SA manager refused to assist, claimed that they had no business agreements with the airline. Refuse to give refund for the portion of the journey HRE to JNB. I Was forced to look for a good Samaritan to purchase the ticket for this other airline for me since my visa card was not acceptable. It was traumatic and hectic. In 25 minutes I managed to buy the ticket, locate my retrieved baggage from the SA 23, check in on the Fast jet and was the last passenger to board. With the grace of God, was in JNB in time to recheck in on my scheduled flight from JNB to IAD(Washington DC.
Unfortunately on rechecking in, the SA personnel on the check in desk , overlooked the aspect of my status in the system. The Off loaded at HRE status, remained unchanged. As such my two checked in luggage was not loaded on my flight SA 207, from JNB to IAD. My luggage was finally delivered at my residence three days later.
My effort to submit claim for refund and compensation for involuntary denied boarding, and was only offered alternative flight to be availed on the following day. has not been made easy for me.The SA website for such claims is very elusive. Their customer service personnel in the USA are not very helpful, unless I am missing something. So were their personnel at HRE. Their lips were only uttering a sorry, but their body language was telling something else. They were in celebration and in contentment for managing a full flight. Business wise it makes sense to them. They had no sympathy for our misery as we were already another addition for a possibly full flight the following day. Their business ethics do really leave a lot to be desired. It was my first travel with SA, up to now I feel dejected. I am very convinced that my seat was allocated to a stand by passenger. I was to get a connection flight, and under normal circumstances, I were to be given first preferences when a flight is overbooked.
Have been trying to submit a claim, may the SA customers services assist me. Travel insurance refused to compensate me and referred to the airline SA that denied me boarding.
SAA is the worlds worst airline to fly with. their services internationally is a lot to be desired. they stink. the people that work at the airline are terrible and now we understand why the airline is always in financial problems, get rid of incompetent staff.