Sheraton Hotels Head Office
Sheraton Hotels & Resorts
1111 Westchester Avenue
White Plains, NY 10604, USA
Phone: 914-640-8100
Sheraton Hotels Customer Service
Phone: 1-800-325-3535 (US/Canada)
Sheraton Worldwide Phone Numbers
Below are phone numbers of Sheraton offices around the world. You can reach these toll free numbers for new reservations, change/cancellation of tickets, availability or other queries.
| Asia Pacific Australia: 1-800-073-535 Bangladesh: +65-6836 7338 China: 4008 688 688 Fiji: 00 800 2114 Hong Kong: 2317-3388 India: 1800 2582 508 Indonesia: 0-800-123-3535 Japan: 0120-00-3535 Korea: +00798-817-1712 Malaysia: 1-800-80-1001 Maldives: +65-6836 7338 Nepal: +65-6836 7338 New Zealand: 0800 443 535 Pakistan: +65-6836 7338 Philippines: 1800-1651-0090 Singapore: 1800-325-3535 Taiwan: 00801-65-1616 Thailand: 00801-65-1616 Vietnam: +1206 5111Europe All Europe: +353-21-4930490 +800-325-35353 Africa |
Greece: 00800 353 12029 Hungary: 06 800 11535 Russia: 810 800 2001 1353Latin America Argentina: 0800 888 3535 Brazil: 0800 891 3566 Colombia: 01800 912 5559 Costa Rica: 0800 011 0797 Mexico: 001 800 528 2979 Peru: 0800 51 672 Puerto Rico: 1 800 325 3535 Uruguay: 000 405 4148 Venezuela: 0800 100 6233 Middle East |
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Manage Reservation (Change/Cancel)
To view, change or cancel your Sheraton hotel reservation click here. You can find your reservation by your last name or confirmation number.
Offers/Discounts
For Sheraton Hotels offers or discounts on rooms click here. You can find the lowest rate when you reserve online. You can find a Sheraton hotel anywhere in the world. Besides, US, Canada, you can find Sheraton hotels in Mexico, Egypt, Australia, China, India, Japan, Malaysia, Singapore, Thailand, France Germany, Italy, Switzerland, England, Sharjah, Dubai, Oman, Kuwait and many more countries.
Starwood Preferred Guest
Starwood Preferred Guest is a frequent guest program that enables members earn and redeem reward points. You can earn points every time you stay at any of Starwood’s 1000 participating properties, including Sheraton. You can redeem your points for free nights, airline tickets, merchandise or gift certificates. Membership levels are: Preferred Guest, Gold Preferred and Platinum Preferred. There are no blackout dates on the points earned. To join to the program click here
About Sheraton Hotels and Resorts
Sheraton Hotels was founded by Ernest Henderson and Robert Moore in the year 1937. Sheraton is currently owned and managed by Starwood Hotels & Resorts Worldwide. There are over 400 Sheraton hotels and resorts located in over 75 countries around the world. Sheraton in fact was the first hotel chain to be listed on the New York Stock Exchange. Booking of rooms can be easily made from the website. Guests can search hotels by city, address or airport. In addition, hotels can be filtered by brand (Westin, Sheraton, Four Points, W Hotels, Le Meridien, St Regis, The Luxury Collection, aloft, element) or by hotel type and amenities such as airport, beach, resort, spa, honeymoon, airport shuttle, internet, suites, golf, ski, tennis and fitness center.
I recently stayed at the Sheraton Fallsview Resort in Niagara Falls Canada. This was possibly the worst hotel stay I have experienced and I travel for work and stay in a lot of hotels.
The front desk staffed refused to listen to my concerns, I was put into and interior room with no window, the air conditioning didn’t work and I could not sleep as I had no emergency route should a fire break out so I was fearful for my family. When I request a new room I was told the resort was sold out, while other members of my group were offered other rooms.
I was told the manager would be in touch with me and it has been over 2 weeks and I still have not heard from anyone.
This is extremely disappointing from and organization that claims to be customer focused. It is very clear to me that this resort only cared that they had my credit card and didn’t have to worry about customer satisfaction. I will be sharing my extremely disappointing experience with others and advising to never stay at this resort in the future.
I have been a Sheraton Club International Gold member since 1988. This is my first complaint. I called to reserve a room and parking during a trip from your central reservations for Miami Airport. I used their drive and fly package before. Central reservations told me that they had rooms for the one night, but no parking for the week of my trip. I called the hotel directly and was told that they had no such package and that parking is handled separately by a separate company, and needed a separate reservation from them. As a business traveler, this inconvenience is unacceptable. I will be staying at a Hyatt and with one call was accomodated. FYI
We recently stayed at the Sheraton Waikiki.
When we arrived, we found out the hotel workers were on strike, and had been for over a month. We couldn’t believe that we were not notified about this beforehand through an email. When we complained to the hotel they told us that if we didn’t like it, then we were free to leave. After a 9 hour flight from Australia, it was the last thing that we wanted to do (not that any other hotels had rooms available at such late notice) The hotel begrudgingly removed the resort tax after our complaints.
To our annoyance, we later found out that other guests were given free nights accommodation and complimentary access to the club lounge, which we had paid full price for. Eating stale Costco food on paper plates and drinking lukewarm juice from plastic cups is not our idea of five star. Me and several other guests suffered from a gastric upset that I believe was caused from the stale food. The afternoon beverages were no better, as they were lukewarm and the draft beer was gassy and produced more foam then beer.
One of the main reasons we chose the Sheraton was their famous Leahi Club, and we are sorely disappointed with the service.
During the day, my children were taunted by the protesters while they tried to relax and enjoy themselves in the pool. While the protesters were on the beachfront, my children were reluctant to use the pool as they did not feel safe. Also, while this was going on, maintenance was happening in the hotel, and the loud noise made by jackhammers made it hard to relax in the hotel rooms. Giving us the option of jackhammers inside or the persistent chant of protesters outside is definitely not ideal for a relaxing holiday. None of the hotel restaurants or bars were open, either.
We have saved long and hard for this once in a lifetime holiday. My wife and I wanted to celebrate our 20 year wedding anniversary with our family and friends in paradise, only to have it ruined.
We are considering taking our complaint to the authorities as we believe that we paid for five star and received three at best.
Could some senior please contact me to discuss? I want to make sure that these problems can be rectified for other guests so they are not short-changed like we were.
Justin
Hello I stood at Sheraton San Juan puerto rico. Main purpose was to enjoy the pool for few hours and was going to check in for another night depending on the hotel being that I did not know which hotel priceline will book me. Beside so many taxes and service charges for that night. The pool was dirty since the nightI got there. Joping to use it next day 4th of July water was blurry seem dirty not till they test it they removed all the guest because of high bacteria levels. IIdecided not to reserve another night the second night. Pool night off limits. Shameful. For many tourist were upset as well. Not at all a way to celebrate.
I wish to make a complaint about the Laundry Service I received at the Royal Orchid Sheraton in Bangkok. I recently booked 2 rooms for 5 nights and have no returned to Australia.
Please provide the email address for your Head Office or your customer complaints department.
Not happy about my recent stay in Kuala Lumpur. Treated unjustly by the hotel manager.
Regards
Ahmed Aku,
Australia
Who do I contact if I had a very BAD experience at Sheraton Hotel. We contacted the hotel but we were not satisfied with their reply.
good..thank you