Royal Jordanian: How to contact for help

Comments

1. Mohie Ali on March 1, 2018

   To : Royal Jordanian Customer Service Manager
   Email: customer.services@rj.com
   From : Mohie Ali
   Address: 711- 450 Laurier Ave West,
   Ottawa, On K1R 1A9
   Tel : 613-712-2131

   Subject : Trip through hell called Royal Jordanian Airlines

   Dear/ Sir/ Madam
   This in regarding the very bad service I received from RJ airline staff during my round trip to Egypt.
   1- The departure trip started with trouble due to the refusal of the cabin manager to accommodate my walker provided that I was assured at the time of booking that my walker will be accommodated on board with me, as I explained to the cabin manager whom insisted
   To have it in the cargo. So, the cabin manager whose name is Mr. Feras / ID: 15604 took the walker and brought me a receipt after promising to have it returned to me in Amman to use it during my 4 hours layover in Amman.

   Royal Jordanian
   Flight 268

   3:55pm Mon. Jan 22 Montreal, QC (YUL)
   9:15am Tue. Jan 23 Amman (AMM)

   Economy

   Airline Confirmation:VM8VRE

   4h Layover in Amman

   2- When we reached Amman a wheel chair took me to the customs but the walker was brought to me after 1:30 hours wait and it was missing its back and its left brake wire was pulled and it was not working. However, I asked for the missing back to be looked for, which was brought to me after another hour wait and its left knob was broken, this knob secure the back in its place. Consequently, the walker became not safe to use because of the non-working left brake and the unsecured back.

   3- Then during the trip from Amman to Cairo the walker was taken to the cargo again (same scenario as the mentioned before)
   4- During this trip all food provided by RJ staff was very bad in quality and quantity, its taste was so awful. Some of the food like turkey sandwiches was infect with salmonella, its package was like a balloon, i.e. gas from the turkey meat filled the package .
   However, the food made me sick for three days after due to salmonella infection according to the doctor I have seen.

   5- the last chapter of this misery happened at the door step of the flight going from Amman to Cairo: passengers were lined up for almost 30 min at the door step of the flight ,
   Why ????
   The flight manger lady brought two bodyguards standing in front of the door step of the flight checking every carry on even our personal belongings .
   When I asked for the flight manager she came out instructing those bodyguards to continue her stupid non-sense alleging this for the security of everyone.
   Provided that these carryon were checked in every gate including boarding area gate . i.e.
   Were checked with infra-red and X-Ray at least Five times,
   so, I do NOT think those bodyguards are more smarter and accurate than infra-red and X-ray devices.
   This is nothing but bothering and harassing passengers with non-sense of stupid perorates has nothing to do with security.
   All my life I traveled all over the world many times every year and I have never ever seen such thing anywhere in the world even in China except in RJ airlines !!!!!!!!!!!!!!
   The return Trip
   Royal Jordanian Booking Reference : VM8VRE

   Passenger(s) : ALI / MOHIE EL DIN

   Flight Depart Arrive Departure Date

   RJ506
   CAIRO (CAI) AMMAN (AMM) 25 Feb 2018 21:10

   RJ267
   AMMAN (AMM) MONTREAL (YUL) 26 Feb 2018 03:00

   6- To confirm my booking , I kept calling the three phone numbers list for RJ Airlines in Egypt for three days but no-one answer , so, I tried on the Web many time the web site was down
   When the matter raised with RJ staff in the Airport, the RJ employee responded “ you have to go to their office, don’t you that !!!! we are in Egypt “ !!!!!!!!!!!!!!!!!
   7- Again in Amman jobless perorates continued bothering passengers and
   harassing them as such : around 12:00 pm during the layover time in the boarding area , two men came out of the blue and did NOT say a word and locked the door of the waiting hall and disappeared while some of the passengers where outside and his family was inside.
   After 30 min a well dressed man showed up telling us there will be a security check on everyone and we have to wait outside security instructions, and line up outside the hall,
   How big the line was ????? more than 300 passengers and does NOT go less for almost TWO hours
   8- Everyone was questioned 3 times !!!!!!!!!!!!! and his /her carryon was checked with X-ray ,then, checked with five individuals one after another.
   Last chapter of the tragedy : before anyone step inside the boarding area he/she has to take off his/her shoes , jacket , empty all pockets then checked by a Jordanian individual with infra-red and by hand. I saw children as young as 2 or 3 years old were ordered to take off their shoes and jackets and had been checked with infra-red as if they are hiding guns or drugs,
   What shameful practice !!!!!!!!!!!
   9- This misery continued for almost 3 hours until we had 15 min before the flight leave Amman !!!!!!!!!!!!!!!!!!!!
   10- The airport has no service, washrooms almost does NOT exist, one washroom has one place for women and three places for men on the whole floor !!!!!!!!!!!!!!!!!!
   11- The whole Airport DOES NOT have one water cooler, so, passengers has to buy the water from those only to convenient stores whom put the water bottles outside the cooler to save electricity !!!!!!!!!!!!!! other surprise those stores does NOT accept Dollar coins only paper US Dollar which discontinued in USA for a while but they were instructed Not to accept US coins.

   Conclusion:-
   12- The RJ Airline is running by government clerks with the mentality of fiftieth, its security is flawed relaying on obsolete devices and badly trained individuals.
   13- The Airport security is flawed managed very badly by American whom caring about nothing but making money from nothing by relying on the foolishness of others .
   14- All security devices are obsolete and American themselves put these devices in garbage more than ten years ago.
   15- Relying on many individuals for security is totally unsecured and no-one use it except mentally changed security management systems.
   I was bothered, harassed and was Not accommodated according to international laws for Handicapped people which made it obligatory for all Airlines to accommodate handicapped individuals with their equipment like walker and wheelchair. My walker was damaged and no help was offered either in Amman or Cairo by RJ Airlines. Canadian office of RJ in Montreal has to be called five times but the manager is NOT there or busy to talk to, at the end he refused to compensate me for my walker and hanged up on me.
   No respect to handicapped seniors !!!!
   No respect to international laws !!!!!!!!!!!!
   Trashy Airlines!!!! Trashy Staff !!!!
   This is the worst trip I have experienced in my life, it was a trip through hell called RJ Airlines
   What need to be done
   For security
   16- Upgrade Airport Security devices .
   17- Build your security Data_Base which encompass Iris, Fingerprint, face recognitions and digitized photos.
   18- Instead of using many security_check individuals all over the air port use trained dogs, doges do the job quietly and perfectly and do NOT bother passengers.
   RJ Services
   19- DO Not serve bad food to customers , add TEN dollar to the ticket price and buy good food with it instead of serving garbage to the passengers.
   20- Instruct flight manger to accommodate handicapped with their equipment because this the international law if you don’t know
   21- Instruct flight mangers not to bother passengers at the doorstep of the flight checking their carryons.

   Airport Services
   22- Add at least 4 washrooms in every floor , each can accommodate 20 men , 20 women and 10 children [ part of the women washroom Not men]
   23- Install at least 4 water coolers in every boarding hall and more in customs.
   24- Information desk has to be very obvious in every floor and has to be in every corner of the Airport to help passengers
   25- Install vending machines all over the airport
   26- Inform your procreates that ONE_Dollar paper USA does Not print anymore and instruct Airport stores to accept USA coins, and other respected currencies like C$ and Euro.

   Until this happened , this will be my first and last time to use Royal Jordanian Airlines or even pass by Royal Jordanian, and I will never ever recommend RJ airlines to anyone else.

   Reply
2. Anwar Bilgrami on February 5, 2018

   My name is Anwar and I am an American citizen, who travels frequently around many destinations, mostly by Emirates airlines. I have heard that Royal Jordanian Airlines is also a good airline to travel back to my home country, USA (JFK). Therefore, I traveled on Jeddah-Amman-JFK on 4th of January on the ticket number 512-4976528989. To my surprise, that was not the case and I had to go through nightmare on 4th January, 2018 when I traveled from Amman to New York (JFK). There was snowstorm in New York and JFk was closed due to bad climate conditions, diverting my Royal Jordanian Flight number RJ 261 to Chicago. I understand such unaccepted situations arise but what I did not expect was the unresponsiveness of Jordanian airlines and its staff in Chicago. The Jordanian airlines staff in Chicago was not prepared at all for this eventuality, although they knew two hours before (as announced by the captain) that flight was diverted to Chicago. Nightmare of all passengers starts from here.

   It took more than 3 hours for the first lot of baggage to come out on the belt. There were more baggage to come, another couple of hours passed and the airline staff at the airport declared there are no more baggage’s to come, it was all done. Very wrong information given to passengers, who were waiting there in despair. One-woman staffer of the airline who was inside around the baggage claim area also left after a couple of hours, leaving passengers wondering about their luggage. I waited more than 7 hours for my bag to come. Then was the beginning of another nightmare i.e., standing in the line to get the hotel and taxi vouchers, which took another hour and a half. Still I was not rerouted to JFK and was told to call Royal Jordanian Office to get my rebooking. Reached Hotel at 3 am.

   Next morning tried to call airline office but the calls were not picked up or the phone was busy (only one number for such an emergency) Neither airline office contacted me, nor any of its staff to inform me when I am going to get my ticket for JFK. Hotel manager told me to check out at 2.00 PM, since the airline voucher is only for one day. I had no other option but to move somewhere else on my own. I waited in Chicago for one more day, trying to contact Jordanian Airlines office but without any success. I was frustrated and severely disturbed by the approach of the airlines. Not accepting any help from the airlines and its staff, I was sure that if I wait for their mercy then I have to stay in Chicago forever.

   It was such a callous attitude of the airline and its staff that compelled me to rent a car from Chicago to return to New York by road and that too in the worst climatic conditions. It was not a short drive but a drive of 14 hours (875 miles) in treacherous conditions. All expenditures, which should have been taken care by the airlines, were borne by me. I had to spend 752 US dollars to make my return to New York. The amount of agony, frustration and dismay caused by the airlines staff was infinite, that I can never forget. The story ends with my impression that Royal Jordanian Airlines has a very callous attitude towards its passengers; it did not take responsibility of displaced passengers and did not provide enough support to help me in going back to my destinations.

   Anwar Bilgrami

   Reply
3. Silva on October 9, 2017

   Worse airlines ever. They are #1 in taking stuff from passengers bags. It was a couple of passengers complaining about missing stuff. They empty one full bag of mine and stole many stuff from the other one. If you complaine, they have the worse Customer service system. They will keep you in circles until you give up your self. very bad service inside the airplane. Crews barely how up to give you water or drink. Very low class and not clean airlines. For a 16 hours flight The crew came one time to offer water or drinks. The food was directly from the can.

   Reply
4. Bushra Hossain on April 7, 2017

   This letter refers to our (myself together with my wife) return trip to Jeddah, Saudi Arabia, for Umrah purposes. We bought this package from Travel Express and they arranged the flights from London Heathrow and back by Royal Jordanian Airlines. Our forward journey (flight nos. RJ112 / RJ704) was on 28 March 2015 and we returned (flight nos. RJ705 / RJ111) on 06 April 2015. On both legs of our journey we encountered problems. They are as follows:

   (a) Although we had confirmed flights but still we were made to wait very long time (until a couple of minutes before the actual departure of the plane). We also faced the real prospect of my wife travelling alone because she was checked in but I was not. This was against the Saudi Law. Staff at the counter was even trying to convince me for delayed travel with compensation. This is something we have not had any experience of before. Eventually I was given a boarding pass (hand written) and rushed to the plane. Inside the plane we had to sit at separate places.

   (b) On arrival at the Jeddah airport we found out that our luggage was missing. It contained all our clothing. This was reported and logged. The reference number for this was JEDRJ20306.

   (c) Anybody performing Umrah would know that special clothing is necessary for both male and female. Since we did not have our clothing we had to buy these locally to complete the formalities. We were not prepared of this additional costs involved.

   (d) On our return to London we again found out that the baggage we checked in at the Jeddah Airport was missing. This was reported and logged. Copy of the computer printout is enclosed.

   (e) The missing luggage during our forward journey, JEDRJ20306, was eventually located in Heathrow and was held here for our collection. We collected this on our return but we found it damaged. This was shown to the airline staff and logged. Computer printout for this is enclosed. We were told that somebody will contact us (file reference LHRRJ10030) within 24–48 hours regarding the replacement of the damaged (broken at the base and the handle ripped off) suitcase. So far nothing has happened to this respect.

   Reply
5. Tahira Ali on November 20, 2016

   I boarded on Friday 18th November 2016 the flight from London Heathrow flight number RJ112 for Amman in Jordan.
   My seat number was 24C when we left the aircraft local time 11pm I left my diary of 2016 in the cabin hold above my seat number 24C.
   I was in transit in Amman scheduled to go to Bangkok. The flight no RJ182 left at 2am local time on the 19th November and I realised my diary was missing hence I reported this to the cabin crew flight bursur and was advised to send you an emaial.

   It may be sent to lost or found department in your airport in Amman.
   Please care to reply urgently if the cleaners may have handed the diary in.
   Thank you

   Reply
6. Kian Hattar on February 18, 2016

   What’s the point posting customer service number but never answer
   I have been waiting for a refund since October bcoz you guys destroyed a brand new baggage for me and now it’s February still no refund, now I am leaving the country.
   Besides, the fact I threw-up 4 times in your airplane and was begging for medicine and water several times no one brought me, I had to go to the kitchen sick and tired to get me water and pill while you guys generously gave me one pill only!! in the past you were great and i only flew with you but now I am so honest when i say never ever again

   Reply
7. taufiq on January 31, 2015

   I’ve purchased a return ticket on 28 January 2015 to Amman from Cairo and used my debit card for payment.

   The deduction has been made by RJ and I left my debit card with my wife.

   Upon check-in at Cairo airport this morning (8:00am GMT+2), the ground staffs and station manager insist that I have to produce the credit card used for the payment.

   I was asked to purchase a new return flight due to this matter.

   Appreciate if you could look into it and process a refund for this case.

   Reply
8. Nadeem E Salameh on June 30, 2014

   I purchased tickets from Royal Jordanian from Beirut to Amman round trip. I booked and paid for it in the U.S. using my American Express card. When my wife and I arrived at the airport in Beirut to board our flight to Amman, we were refused boarding because the American Express card was not with me. I explained that I don’t carry American Express in the Middle East because it is not accepted at most places, the RJ employee insisted that I cannot board. I had my printed itinerary with the confirmation number, passports to prove identity, and I also had on my iPhone the number of the American Express card used to book the flight, with the security code and expiration date. I asked him to verify the number of the card using the security code and expiration date, he refused.
   I asked him to sell me the seats again, he also refused. I realized that he had overbooked the flight, and gave away my seats. He told me the flight was booked. I asked him what will happen to the 2 vacant seats, and why does he not sell them to me AGAIN, he told me “The flight is booked, no seats available”.
   I had to go to MEA and buy business seats to travel to Amman, and complete my trip.

   Reply
9. Balbinder on May 2, 2014

   Dear Sir,
   My flight is booked for Larnaca on Monday morning at 05:30 hrs from India. I want to postponned it for a week due to family emergency. Please suggest the way to do it. India customer care numbers of Delhi & Mumbai are not answering.

   Reply
10. Rajaa Mohssen on June 1, 2013

    Hello,
    My family traveled to Yemen through Jordanian Airlines. They have a total of 8 bags and there is 4 MISSING bags. Please contact us a soon as possible. I am extermly unhappy with the service provided.

    Flight info:
    Royal Jordanian – Flight RJ 0268 (May 30, 2013)
    Royal Jordanian – Flight RJ 0672 (May 31, 2013)

    Reply
11. jazree on February 1, 2012

    my client lost her luggage on 28th november from KUL-AMM and we already make a report. But until now, we have not receive anything from RJ. please advise as our client has valued and sentimental items in her luggage!

    Reply
12. Rumesha on January 19, 2012

    I am trying to understand how much luggage I am allowed to carry from ORD-AMM and MED-AMM for a One World Sapphire member?

    Reply
13. rj traveller on January 13, 2012

    hello,
    thank you for all the information!
    I have a question. While I am doing web Check-in, there is a field called “Number”. What shall I fill there?

    Reply
14. nihad on January 9, 2012

    please i am trying to check in on line but i am not able to do so, always shows system error, my e ticket number is xx
    RJ confirmation #6A80FX, I need my 2 boarding passes
    1. montreal – amman flight no.268
    2. amman-dubai flight no.612

    Reply
15. Bose on January 9, 2012

    May i know whether i can cancel my eticket as my visa was not approved. If yes how can I do?

    Reply
    • customer help on January 10, 2012

      it depends..please read the cancellation terms printed on your ticket..else simply call the customer support

      Reply
16. Najma on January 5, 2012

    dear sir,
    kindly send me the correct mail add where i can reach your admin staff at royal jordanian.
    much thanks.
    Najma

    Reply
17. RAID on December 23, 2011

    Dear sir
    Good day
    I and my colleague are doctors from Iraq and we came to zurich for training on tumor surgeries according to a ministry order and we used royal jordan to reach zurich from Amman by two ways ticket .We reached here in the 2nd of November and we have to leave on the 1st of February .My questions are
    1-should we have visa to enter Jordan,and if yes how and from where we get it,
    2-where is the office of Royal Jordan in zurich and what is their phone number?
    Thank You

    Reply
18. Andrew Barclay on December 17, 2011

    I need to send a letter to the RJ UK head office, what is the address?

    Reply
19. wan yat CHOO on November 26, 2011

    Hi, I have made reservation via online booking Jordanian Airlines to fly to bangkok from kuala lumpur on 9 december.I have made the payment and confirmed. How do I get the e-ticket? and when can i do the check in via online?

    Reply
20. surinder paul on November 5, 2011

    i want infomation number of rj in barcelona spain

    Reply
21. ramzi sleilaty on September 13, 2011

    i am leaving canada for good now and going back to lebanon, do i have the right for more kilos? extra baggages?

    Reply
    • CCC - Sam on September 13, 2011

      the customer support should help you

      Reply
22. ereiy26 on August 31, 2011

    Is 20kg maximum weight for luggage applied to all international flights? I’m from Malaysia and will fly to Jordan for educational purposes. I think my luggage would exceed 20kg max weight.

    Can you provide international customer care hotline services number? If possible JR office in malaysia.

    Tq!

    Reply
    • CCC - Sam on August 31, 2011

      yes my friend ..its max 20kg..I got you details of Royal Jordanian in Kuala Lumpur, Malaysia..see below..do let us know how it went..

      Phone: 603 – 2148 7500
      Address: Deks Air (M) Sdn Bhd, 5th floor,Menara Hap Seng, Jalan P.Ramlee 50250 Kuala Lumpur
      Email: kultmrj@rj.com

      Reply
23. william McKee on August 30, 2011

    Could you please tell me how much each kilo of excess baggage costs on economy class ticket from London to Amman?

    thanks

    Reply
    • CCC - Sam on August 30, 2011

      Economy passengers can carry up to 20kg and Crown class passengers up to 30kg. For excessive baggage, the Royal Jordanian website does not provide adequate information. Kindly reach the customer care to get exact details..

      Reply
24. ereiy26 on August 29, 2011

    Hello sir,
    I don’t quite understand with the checked luggage allowance at rj site http://www.rj.com/en/tabid/178/default.aspx

    for economy class, is 20kg per bag or per person? can u explain some details about maximum weight luggage.

    tq!

    Reply
    • CCC - Sam on August 30, 2011

      it means one passenger is allowed to carry 20kg max. If there are two passengers, then both will be 40kg.

      Reply
25. mukadam d s on August 2, 2011

    While travelling from Rome to Amman by ur JR airlines my three bagages got misplaced (File Reference AMMRJ22834). As per internet information bagages were received at airport. But nobody from Airlines contacted me so far, nor I am getting response on phone. Will u please help me in getting cell no. of concerned official to whom i should contact to collect my bagages at Mumbai Airport? Thanks.

    Reply
    • CCC - Sam on August 2, 2011

      please call the customer service for more details..

      Reply
26. Jason on June 28, 2011

    Why did you steal my luggage and why won’t anyone from customer service email me back?

    Reply
    • CCC - Sam on June 29, 2011

      somebody stole your luggage? did you report the same to RJ?

      Reply
27. Moin on June 3, 2011

    Kindly provide me Jeddah station manager contacy phone no/mobile no, with reards to my delayed baggage.
    Thanks

    Reply
    • CCC - Sam on June 3, 2011

      just call the main customer care..they will help you on the baggage..

      Reply
28. Shree Kant Bansal on May 30, 2011

    Dear sir,

    We have a parcel approx 15 kg weight which is sample for a tender want to send jorden. In jorden we have a Business Associate.
    We can not book this parcel through DHL and other courier company.
    This parcel will collect personally by our person at Jorden Air Port.
    Kindly suggest us?
    Awaiting your favorable response.
    Regards
    Shree Kant Bansal

    Reply
    • CCC - Sam on May 30, 2011

      you should talk to the customer care representative at the number given on this page..

      Reply
29. azhari Mohamed Ali on May 24, 2011

    Pls provide me with your office address & phones in Khartoum. Cargo office also, pls.

    thanks,
    Azhari Mohamed Ali

    Reply